Hertz Argentina Recensioni 

Puntuación: 0

Lugar: aeropuerto de Salta (Argentina)

Fecha: Noviembre 2019

Opinión: era para cruzar a Chile para ir a San Pedro de Atacama. Nos dijeron que la cobertura del seguro era imitada; a nosotros no nos cubría pero al coche que sí . Ya en Chile se nos estropea un amortiguador y el coche es muy peligroso de conducir ya que se va pa los lados. Llamamos a la compañía y nos dice que en Chile que no nos cubre la cobertura del seguro. Ya enfadados le dijimos que al coche sí que cubría q fue lo q nos dijeron cuando lo alquilamos. Osea que nos dejaron tirados en Chile y tuvimos que regresar a Argentina arriesgando a tener un accidente ya que el coche con amortiguador tocado era muy dificil de guiar.

Una pésima empresa sabiendo que es de las conocidas. NO LA RECOMIENDO, PERSONAL INCOMPETENTE. Después al llegar nos piden perdón por lo ocurrido. Asco nos dieron!!!!

Son unos sinvergüenzas. Por media hora que llego tarde me cobraron un día entero que son 92.76 euros.
INDESEABLES.

Have never had an issue with this company and booked them on 2 occasions.

This is the most horrible experience ever renting a vehicle. For the amount paid for the rental, the car was horrible and old, definitely not worth the money. (Chevrolet Onix). The car started spilling gasoline while driving! I had to spend half a day getting a new one. This was a safety hazard! When I returned the broken car, they decided to charge me half a tank of gasoline. Of course, you give me a broken car that spills all the gasoline I put into it, and then you charge me again.

After that, the gave me another car and we went to Mar de Plata. In Mar de Plata, a "pelotudo" decided to throw rocks at the car breaking the windshield. I was sold insurance and at first, when I called they told me it was covered. When I returned the car they told me that it wasn't covered. When I rented the car I was not told what was covered, they just said: "it's covered". They charged 16,000 pesos for a windshield ($~500 dollars). After being given a car that was throwing gasoline, which is a safety hazard, the company didn't have the decency to help cover at least half the costs of the windshield for my previous troubles. These people are all for taking your money and not helping the customers.

So in summary:
1. Gave me a broken car, spilling gasoline. Then charge me for the gasoline spilled.
2. Sold me insurance without specifics. One person told me it was covered and another one told me it wasn't. They even talked about a "total" car insurance, which I later found out it doesn't exist. Then charge me $500 dollars.

Do you guys see where I'm going?

US clients BEWARE. If something were to happen, they'll do everything to get the money. They don't have a phone number to call either. Also, their only customer service email is misspelled in the official Hertz Argentina website (English version, Spanish version has the correct email) this gives you an idea to what type of service you are dealing with... When you finally get in touch with them it can take DAYS for them to get back at you... (They probably don't work and drink mate all day...) but to take your money? Faster than the speed of light...

And for the love of god DON'T buy their insurance, this is their money grabbing scam they live off... Most of USA credit cards already have this benefit and if you take theirs, the VISA benefit is voided...

I love Argentina, people from Cordoba are great!, but Buenos Aires? Ay mi madre.. they are the rudest people to deal with, they think they are better than anyone else in Argentina, they give a bad reputation to an otherwise beautiful country... If renting a car, make sure to not be in Buenos Aires...

Very professional. I used them when I was visiting in-laws in Argentina. My Spanish isn't so great so it's a good thing they had people who spoke English.

nevert an issue. many car rentals at Buenos Aires Int. Airport done. always satisfied. lovely team. they even provide upgrades when available for free.

To Whom it May Concern

I rented a car through Iguazú Hertz for Dec 27-30 through Expedia. When I arrived the Hertz dealer had already given away our car rental and had to dig through keys to find one. Finally we did get a car and drove away. Now coming from Arizona where there is no front license plate I did not think to look to see if there was one on the front of the car. I was only inspecting for scratches. We drove away but from the first police checkpoint we were stopped by them saying we had no front licenses plate. We showed the police and military the paperwork for the car rental and they told us we could drive and maybe spent about 1-2 Hour’s of our time with the car doing this as we traveled through each traffic stop around Iguazú and San Ignacio to the mission. We were even stopped by the National Guard and interrogated by them for a long time not sure whether we would be stuck there.

Upon returning the car I let Miguel know the inconvenience we had with this and he said he had to charge me 3000 pesos which was more than the car rental. He said there was no way we would have been able to take the car without a plate but with the rush of trying to find us a car with the mixup of giving our car away.

We had no time where we hit something or were driving off road and only knew it was not there. Whether the license plate fell off because it was not secure or was stolen at some point we are not sure.

I felt no understanding from the gentleman as there was a language barrier and when I asked to speak to someone in charge he called some office in BA but would not let me talk with the manager in BA and explain the inconvenience and anything. I understand my Spanish was not good enough to converse with Miguel but I feel this was not fair to charge me for something that I had no control over. I am also surprised that the insurance included in this rental would not cover something like this.

My parents and I use hertz a lot in our travels and neither of us will use them again due to this experience. We will certainly let our friends and family traveling to Argentina to not use Hertz car rental in the future.

excellent people and service

the car was disappointing. Smaller than thought for a big cost. Not good value for money.

Todo fue tal cual lo convenido

Excelente unidad

Tive sérios problemas com os pneus,pois estavam em péssima condições,todos carecas (aparecendo as lonas )

All went easily with no trouble much like the best process in the states. Just plan for a bit more time to get in and out. And be careful driving in Biunes Aires.

Contact before arrival with Hertz.ar was good concerning use of car outside of Argentina.
While picking up the car I was confronted with a USD 121 fee for the border crossing document. Having an e-mail from hert.ar main office with a USD 65 fee, it was lowered to USD 65.
While picking up the car I was informed that in case of problems it was my responsibility (and costs) to bring the car to the Argentina border where they would take over. Very un pleasant surprise!!!
Giving feedback after the rental to Hertz. ar main office I was informed with a not so understandeble reply and a 1 day rental voucher for the future. Nice suggestion but unrelevant for a European customer. Hertz.arg has no connection with the Golden rewards program.

muy buena atencion , el automovil en exelentes condiciones. ningun inconveniente

BUENA ATENCION PERO BASTANTE CARO EN COMPARACION CON ALGUNAS EMPRESAS EN EL EXTERIOR

We rented the car for one day.
The reception was rather simple, same was the return. The staff was professional and efficient,
I did not like the car. It was about one year old but looked much older and felt even older. I did not have enough confidence in it.
I would expected better cars from Hertz.

La empresa Hertz goza de buena reputación por mi parte. He alquilado en Santiago de Chile y la atención fue excelente. Lo he recomendado a mis amigos que viajen allí. No puedo decir lo mismo sobre mi experiencia al alquilar un auto en El Calafate, ya que al reservar y solicitar la gentileza de entregarme el auto media hora antes de lo solicitado, me informan que es imposible. Lo que me llama la atención es que el auto en cuestión lo alquilé por 24hs y solo lo utilicé solo 9 horas, para ir hasta El Glaciar Perito Moreno. Si los operadores hubieran tenido la gentileza de informarme de que podía retirarlo la tarde anterior, me hubiera evitado el tiempo de demora en registrarme.

Good service at the airport.

Car was old and high mileage not the usual standard from Europe and USA rentals.

I would recommend without any hesitation the agency Hertz at Salta.
They are young and very professionals.

Good people, serious.