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Valutata 5 stelle su 5

Gervase at Heritage Wills was extremely helpful and efficient when it came to making my will. He explained everything really clearly and made the whole process so easy and stress-free. His fixed fee s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been with this company over 20 years, in Norwich. I totally recommend any one usually them for their will. Comprehensive and professional service especially from Ewan Bishop, aftercare by Lewis Harris... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Disgusting lying firm. "Caring", what a joke. Happily let my mum's partner change her will, over a year after she was diagnosed with Alzeimer's. No medical, no golden rule, just some cash Then they l... Leggi di più

Valutata 5 stelle su 5

We've used Heritage for some years now, John at our local St.Ives, and Lucy M at the main branch. Heritage helped us through Will writing, Power of Attorney and Probate. John was absolutely bri... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali e amministrazione

Scritti dall'azienda

Established in 2001 we are East Anglia and the South East’s leading dedicated Will writing service, serving tens of thousands of clients. And we don’t just write Wills – we take care of trust queries, powers of attorney and property ownership changes, as well as offering a full probate service, or even just acting as a secure home for your documents.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

48 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,2

Tutte le recensioni

(48)

17 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service!

Gervase at Heritage Wills was extremely helpful and efficient when it came to making my will. He explained everything really clearly and made the whole process so easy and stress-free. His fixed fee structure is transparent so you know what you're paying from the outset and the cost is very reasonable. I'd definitely recommend him for wills and other related business

9 aprile 2026
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Thank you

Valutata 1 stelle su 5

"Caring", what a joke

Disgusting lying firm. "Caring", what a joke. Happily let my mum's partner change her will, over a year after she was diagnosed with Alzeimer's. No medical, no golden rule, just some cash
Then they lie about needing a solicitor, to see her will, to 'an exectutor!' You couldn't make it up.

2 marzo 2026
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Valutata 5 stelle su 5

Excellent service

Breath of fresh air to have a clear description of the service and process that was provided by Gervase. I have no hesitation recommending Gervase.

2 febbraio 2026
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Dear Angela, thank you for your 5-star review and kind comments

Valutata 5 stelle su 5

Been with this company over 20 years

Been with this company over 20 years, in Norwich. I totally recommend any one usually them for their will. Comprehensive and professional service especially from Ewan Bishop, aftercare by Lewis Harris also. I have complete peace of mind in case anything happens to me. I recommend the yearly storage as changes can me made once yearly free.

4 novembre 2025
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Risposta di Heritage Wills

Thank you so much for your wonderful review! We’re delighted to hear that you’ve trusted us for over 20 years and that our team, especially Ewan Bishop and Lewis Harris, has provided a comprehensive and professional service. It’s great to know that our yearly storage option gives you peace of mind and flexibility for future changes. Your recommendation means a lot to us, and we appreciate your continued confidence in our services.

Valutata 5 stelle su 5

Brilliant and professional service.

We've used Heritage for some years now, John at our local St.Ives, and Lucy M at the main branch.
Heritage helped us through Will writing, Power of Attorney and Probate.
John was absolutely brilliant, and when the sad time arrived it was Lucy M and her team who guided us through our time of heartache.
What brilliant people! They took all the pain and sadness away and took care of everything. Caring and efficient, helpful and understanding, they were simply the BEST!
We use them exclusively now.
Don't go cheap; get the best advice, service and results from these professionals and do the job right, and get it done!

11 novembre 2025
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Thank you so much for sharing your experience! It’s great to hear that both John, Lucy and the team were able to provide the care, guidance, and understanding you needed during such a difficult time.

Valutata 5 stelle su 5

Excellent service, highly recommended

I recently engaged Heritage Wills to assist with preparation of new Wills for me and my wife, including provisions for property life interest and discretionary trusts. They also assisted with severance of tenancy documents as part of our estate planning requirements. We were very pleased with their service from start to finish and special thanks to Kevin for his clear explanations of our options and the process to be followed. All of our documents were produced promptly and accurately. Overall we were very satisfied with the service provided and would definitely recommend them for your estate planning.

10 novembre 2025
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Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife were pleased with the service, that Kevin was able to make the process clear and straightforward and that your documents were prepared promptly and met your expectations.

Valutata 5 stelle su 5

Very well handled

Very well handled

16 ottobre 2025
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Thank you for your fantastic 5-star review! We're so pleased to hear that everything was handled smoothly and to your satisfaction.

Valutata 5 stelle su 5

Everything was explained so it made it…

Everything was explained so it made it easier for me to understand very quick with the paperwork .I would have no hesitation to recommend you to our friends. Thank you .

30 ottobre 2025
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Thank you so much for your kind words! We're really glad to hear that everything was clearly explained and that the paperwork process was quick and easy for you. Your recommendation means a lot to us, and we're grateful for your support. If you or your friends ever need anything in the future, we’re always here to help!

Valutata 2 stelle su 5

Not good service

After the sad loss of my mother contacted Heritage wills about her will which they had in storage they were in no hurry to assist us and had to wait more than a day for a reply from their bereavement team We were then sent a long list of documents we needed to release the will Following on from this booked an appointment to finally be able to collect my mothers will on arrival I was ushered into a room left alone and the door was closed behind me Following a 30 minute wait I exited the room to ask had I been forgotten and yes unfortunately I had During such a stressful time this really is not very good service though the lady when she was informed and did eventually arrive was apologetic

28 ottobre 2025
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Risposta di Heritage Wills

Thank you for taking the time to share your experience, and please accept our sincere condolences for your loss. We’re truly sorry to hear that the service you received during such a difficult time did not meet expectations.
We understand the importance of sensitivity and prompt support in bereavement situations, and we regret the delay and oversight you experienced. This is not the standard of care we aim to provide, and we’re reviewing your feedback internally to ensure improvements are made.
We appreciate your comments and hope you’ll accept our apologies for the inconvenience caused. If you’d like to discuss this further, please don’t hesitate to contact us directly at admin@heritagewills.co.uk.

Valutata 5 stelle su 5

Every one was most helpful and…

Every one was most helpful and explained all aspects of my will so I could understand fully. Thank you so much. Anne Timbers

13 ottobre 2025
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Dear Anne, Thank you for your 5-star review and kind words

Valutata 5 stelle su 5

Years of experience!

Very efficient and helpful advice when it came to writing my will. I have been a client of heritage wills for a number of years and would not think of changing. They give me peace of mind.

5 ottobre 2025
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hank you so much for your kind words and continued trust in Heritage Wills. We're delighted to hear that our advice and service have given you peace of mind over the years. It’s always our goal to provide efficient, helpful support. We value your loyalty and look forward to continuing to support you in the future.

Valutata 5 stelle su 5

Would 100% recommend

Very kind and friendly staff always felt welcome and always happy to help would 100% recommend.

2 ottobre 2025
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Thank you for your kind words and 5-star review

Valutata 5 stelle su 5

Efficient service

I have been with Heritage wills for some years now and they have always been very helpful and efficient and Millie Wigg who updated my will with me was wonderful made everything sound so easy with clarity .
When my husband passed away 6 years ago they dealt with me in a kind and empathetic manner

22 luglio 2025
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Thank you sincerely for your kind words and for your continued trust in Heritage Wills. We're so pleased to hear that you've consistently found our service helpful and efficient over the years. Millie will be delighted to know that her clear and supportive approach made the process of updating your will feel straightforward.

We’re also truly grateful that we could be there for you during such a difficult time. If there's anything further we can assist you with in the future, please don’t hesitate to get in touch.

Valutata 5 stelle su 5

Will

Very helpful

22 settembre 2025
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Thank you for your 5-star review and kind feedback.
We’re delighted to hear that you found the service very helpful

Valutata 5 stelle su 5

So so helpful

Patient, understanding, innovative & so so helpful - that was our contact! I now have the will in place that I wanted

14 agosto 2025
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We’re thrilled to hear that your experience was so positive and that you now have the will in place that you wanted.

Valutata 3 stelle su 5

Handling the changes to my will was…

Handling the changes to my will was done in a very professional way.
However the wrong information that was giving to us about the government not being allowed to charge us if we needed to go into care, has left us being very annoyed and are no longer able to trust them.

After speaking to Heritage Wills today, I am glad to say that the problems we had have been sorted to both our satisfaction. I always feel that you can judge a companys worth by the way it handles a complaint.
I am more than pleased with how my problem was handled. I shall continue to use Heritage Wills in the future.
Regards
Robert Watts

Heritage Wills did infact offer a good will gesture. It was more of an insult than a good will gesture. For years we had been under the illusion that we would be safe and we had sung your praises to several people. We still feel that you had let us down. You must have been aware for a long time that what you advised us to do no longer effective.

We are available anytime before the 17th of September.
Please call me on 077 1783 7879

24 luglio 2025
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Risposta di Heritage Wills

Thank you for your feedback. We're glad the changes to your will were handled professionally.

We’re sorry to hear of your concerns regarding other advice received. While we’re not certain what was discussed, we did acknowledge your frustration and offered a goodwill gesture.

We fully appreciate the importance of clear, accurate guidance and remain committed to ensuring our team is well-trained and up to date with all relevant regulations.

It was never our intention for the goodwill gesture to come across as anything but sincere. We’d be more than happy to discuss this further if you wish—please feel free to email me at kmountain@heritagewills.co.uk to arrange a convenient time.

Valutata 5 stelle su 5

Excellent service helping us rewrite our wills

Heritage helped us rewrite our wills and the process was very straightforward. They gave clear explanations about the impact of the choices we were making. Their communication was timely and the overall service was excellent.

29 luglio 2025
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We’re really pleased to hear that you found the will rewriting process straightforward and that our explanations helped guide your decisions with confidence. Clear communication and excellent service are what we strive for, so it’s wonderful to know we delivered on that.

If you ever need further support or have any questions down the line, we’re always here to help.

Valutata 5 stelle su 5

Organizing a will which is not a great thing to have to think about !

Staff were incredibly helpful. Must admit I had a couple of issues with the portal - but I am a technophobe. Have used Heritage many times over the years and have always been delighted with the service.

25 luglio 2025
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We’re delighted to hear that our team has been consistently helpful over the years. We understand that technology can sometimes be a challenge, and we really appreciate your patience with the portal. If you ever need support with it in the future, we’re always happy to help.

Thank you again for your continued trust in Heritage Wills—it means a lot to us!

Valutata 5 stelle su 5

We needed to update our wills

We needed to update our wills, which have been lodged with Heritage for a number of years. Everything was very well explained, in plain English.

23 agosto 2025
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Risposta di Heritage Wills

We’re really pleased to hear that the process of updating your wills was clear and easy to understand. At Heritage Wills, we always aim to explain everything in plain English and make the experience as straightforward as possible.

If you need anything else or have further questions in the future, we’re always here to help.

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