Spoke to several people regarding warranty on curling iron since 9/26/24, I phoned told rep street address incorrect day of she didn’t want to correct. Phoned back 3 days since they assured me product... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This company represents Braun Thermometers, and many others. Their name appears on the box containing the thermometer. Being faulty well within the guarantee period of two years, I have tried to cont... Leggi di più
Directed to them contacting Braun about faulty ear thermometer during a GLOBAL PANDEMIC and there is no way of contacting them for free. In incredibly glitch email form on their website but submit but... Leggi di più
I dont understand how it can be so many bad reviews... My experience was very good, very quick and easy problem resolving, i can.not be more greatful about all the process 🥰 Big thanks to... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
Helen of Troy Plz 1, 79912, El Paso, Stati Uniti
- www.helenoftroy.com
This company markets OXO SOFTWORKS in…
This company markets OXO SOFTWORKS in the UK.
Purchased some items back in December 2019 and still waiting for a lid replacement that is faulty.
They keep going around is circles after saying they are going to send the part they now ask for photos again.
Do not buy.
18 marzo 2020
Non scritta su invito
Left very Cold with this Heating Pad
I received a heating pad from this company as a gift and could not wait to use it. I plugged it in and put it on high and it did not work. I then went to the manual to make sure I did not do something wrong and in the directions it states if the light flashes then unplug for a few seconds and re plug in and it will work. This apparently is a problem with this model and the company is so aware of it, the manual tells you how to correct the problem. This worked one time and then it happened every time I tried to use it. The problem was unplugging it and re plugging it in did not fix the problem. The heating pad just would not heat up at all in high mode. The manual said not to bring the item back to the store but to contact them directly and they would fix the issue. Since this was a gift I really wanted to fix the problem myself, so I contacted the customer service myself. After many emails back and forth, the customer service guy, Peter, said to mail the heating pad back at MY cost and they would replace the heating pad. I told Peter that the item never worked out of the box and why should I have to pay shipping for an item that never worked? Peter said the company does not pay for warranty items. I said this was not just a warranty fix, the product never worked from the beginning. The company said not to return it to the store but to contact them, which I did. But I will not pay to return a brand new item that never worked. He said he would make a note of my complaint and that was it. I told him I was going to tell everyone I could to never buy a KAZ, Helen of Troy, product again.
1 febbraio 2019
Non scritta su invito
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