Headwater Holidays Recensioni 

160
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

This was our second trip through Headwater and once again, the booking was easy and we were kept well informed prior to departure. The travel arrangements went smoothly, hotels were of a good standard... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

They organised/planned everything for me. Kept me informed. Looked into and adapted all changes etc I wanted to make. Responded to my emails quickly ie either that day or next day. As a solo female... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage mo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been on 3 cycling holidays now with Headwater and are looking at booking our 4 th .All holidays have been great routes , hotels and good communication , cannot fault . Cycling is a great way... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Tour operator
  2. Agenzia viaggi

Scritti dall'azienda

Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

160 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(160)

67 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

This was a well planned holiday cycling…

This was a well planned holiday cycling from Beaune to Macon. The briefing was good. Hotels excellent and meals provided also excellent. The information booklet could have been a bit more helpful but overall a very good experience

2 giugno 2025
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Risposta di Headwater Holidays

We are pleased to hear that you had a good holiday and you especially enjoyed the hotels and the meals. Thank you for your feedback regarding the information booklet, we will take this onboard for the future. We hope to welcome you back on another Headwater trip in the future.

Valutata 5 stelle su 5

Great holiday in Southern Bavaria

Great holiday in Southern Bavaria. Beautiful in the early summer. Good walking directions supported by local signs made it easy to navigate. Very easy to get around using local transport and easy to get to the hotel on the trains. Good hotel with excellent reception team

3 giugno 2025
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Bavaria is indeed beautiful and we are so pleased you had a lovely time. We hope to welcome you on another trip soon.

Valutata 5 stelle su 5

Headwater provided us with a great…

Headwater provided us with a great holiday, fitted to our requirements.

31 maggio 2025
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Hello, we are so glad you had a great holiday and we hope to welcome you back on another Headwater trip soon.

Valutata 5 stelle su 5

Vienna to Budapest Cycle

We cycled from Vienna to Budapest and had a fantastic experience! Hotels were well chosen and the luggage was transported safely.

17 maggio 2025
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Hello, it is great to hear that you had a fantastic trip and we hope to welcome you back on another Headwater trip soon.

Valutata 5 stelle su 5

Excellent service and a quality product

Excellent service and a quality product.
The trip was just what we wanted. The cycle path from Passau to Vienna was very well maintained and for the vast majority of the time completely away from traffic. This allowed us to relax due to not having to worry about cars and lorries. The only slight problem was on Day 3 when we decided to use the (excellent) paper route notes instaed fo the App for navigation. This was due to the App flatening my phone battery too quickly ( a power pack is essential but mine failed) For the previous 2 days we had followed R1 which we started on on Day 3. I had read the notes and no mention was made of leaving this route so we continued following it. Unfortunately at one point the pedalo route left R1 which we didn't spot for a little while. We managed to find another way but it was a bit inconvenient.
Overall though the trip was excellent and very enjoyable.

10 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for taking the time to leave such a great review. This trip is one of our most popular and we love hearing our customers enjoy it. I am glad to hear you found an alternative route and I have passed this information on to our Product Manager for this trip to take a look at the route. We hope to welcome you back on another Headwater trip in the near future.

Valutata 5 stelle su 5

Great Transylvanian experience …

Excellent routes and good navigation app took us through some superb and contrasting scenery. Flights, transfers, and accommodation all worked smoothly and Headwater staff were very helpful with initial setting up and further information sent in timely manner.

23 maggio 2025
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Thank you for taking the time to leave this lovely review. We are so pleased you had an excellent trip and that everything ran smoothly. We hope to welcome you on another trip in the near future.

Valutata 5 stelle su 5

An amazing experience!

We did the self guided walking in Puglia from Lecce to Matera. It was really well organised by Headwater. The accommodation and taxi drivers were excellent. Each walk was different and very beautiful. And the towns we visited and stayed in were stunning. It was a an amazing experience!

18 maggio 2025
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Thank you for taking the time to leave this lovely review. Puglia is beautiful and one of our most popular and loved trips so it is wonderful to hear you had an amazing time. We hope to welcome you back on another Headwater trip soon.

Valutata 5 stelle su 5

Wonderful holiday, as hoped for!

Booking with Headwater and adding on a side trip was made very easy by the office team. They were knowledgeable about our holiday and communicated well throughout the process of putting it together.
The holiday itself was as described, and we enjoyed walking across the Alpujarras on our own, surrounded by signs of ancient agriculture but meeting almost no one as we walked.

15 maggio 2025
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Thank you for taking the time to leave such a lovely review. It is great to hear that you enjoyed your trip and had a wonderful time. We hope to welcome you back to Headwater in the near future.

Valutata 5 stelle su 5

Peace and tranquility.

If you enjoy beautiful old agricultural buildings surrounded by a profusion of wild flowers and butterflies then Undiscovered Puglia is for you.

12 maggio 2025
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Puglia is a beautiful place, we are so pleased you enjoyed your time there. We hope to welcome you back on another Headwater trip soon.

Valutata 4 stelle su 5

Overall walking was varied

Overall walking was varied - great scenery and interesting villages to explore along the way. Some walks were unnecessarily long if you did want to explore these places more. Headwater were responsive to queries throughout the whole experience. Accomodation was varied too but all good - ensuited and comfortable. Their French contractor was most helpful and transfers occurred on time.

17 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for taking the time to review your trip. We are glad that overall you had a great time and that we could fully support you throughout the whole trip experience. We hope to welcome you back soon.

Valutata 5 stelle su 5

Fantastic company to deal with

We had the most amazing holiday in the Picos De Europa. Headwater were friendly, efficient and their communication prior to the trip was excellent. Everything went so smoothly.

17 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for taking the time to leave such a lovely review. We are so pleased that you enjoyed the trip and that everything ran so smoothly. We hope to welcome you back to Headwater soon.

Valutata 5 stelle su 5

Great locations and good service

Great locations and good service, including all travel arrangements.

14 maggio 2025
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Hello, thank you so much for this lovely review, we are so pleased you had a great trip and we hope to welcome you back soon.

Valutata 1 stelle su 5

So many issues

So many issues. Lack of clear communication. We had a faulty bike and the back up from the Italian end was appalling resulting in my husband being badly injured and both of us having to walk our bikes in the pouring rain for 5km. Despite paying for upgrades most hotels were average staff unhelpful wouldn’t carry our luggage to our rooms as they said the stairs were too steep. Would not service the rooms either as they thought our stay was too short. Refused to even fill our water bottles. The headwater app didn’t not take into account multiple road closures and had no updates or alternative routes to offer. When we accidentally went off course the app didn’t reroute back to the course. It also drained our batteries so didn’t last a day Transfer arrangements to the airport were never given and when eventually sorted turned up late. Very expensive trip and didn’t live up to our expectations or the promises on website. So disappointing

13 maggio 2025
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Risposta di Headwater Holidays

Hello,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your trip did not meet expectations.

While we regret that aspects of the trip were disappointing, we want to reassure you that our team was in contact with you while you were on holiday and provided support during that time. We are also currently investigating all the issues you’ve raised to ensure they are properly addressed, both in terms of follow-up with local partners and improvements to our services and app functionality.

Your feedback is being taken seriously, and we truly appreciate you bringing these matters to our attention. We’ll be in touch directly to discuss this further and work toward a resolution. Thank you.

Valutata 5 stelle su 5

A thoroughly well organised and hugely enjoyable walking holiday

Excellent advice and organisation by the Headwater team in the UK and in Italy. The travel arrangements, flights, transfers, hotels and walk details were all first class. The GPS App was foolproof, accurate and took all the navigational strain away.

12 maggio 2025
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Risposta di Headwater Holidays

Hello, we are so pleased that you had a great trip and a lot of work goes into the app and route notes so it is brilliant to hear you enjoyed using it.
We hope to welcome you back on a Headwater trip again soon.

Valutata 5 stelle su 5

Thanks Headwater!

Headwater were terrific from start to finish and our trust in them was complete.
From planning with Stephanie to local support from Marta we were able to enjoy the experience of cycling our way around a beautiful part of Portugal.
The hotels and staff treated us well and we enjoyed what they did to make our holiday such fun.
The e bikes were top quality and helped us to travel well.
Thanks to all concerned.

20 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for taking the time to leave such a lovely review. We are so pleased that you had a fabulous trip in beautiful Portugal.
eBikes are a great addition to a trip so it is great to hear that you enjoyed using them.
We hope to welcome you on another Headwater trip soon!

Valutata 5 stelle su 5

The team at Headwater clearly know what…

The team at Headwater clearly know what they are doing. The holiday was brilliantly organized and everyone was pleasant and helpful; at head office and locally. I would certainly recommend them to anyone considering a walking holiday

8 maggio 2025
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Hello, we are so pleased to hear that you had a brilliant trip and we hope to welcome you back on another Headwater Holiday soon.

Valutata 5 stelle su 5

Wonderful walking in the Luberon

We had a wonderful holiday in the villages of the Luberon, our first time with Headwater. It was well organised from start to finish, the reps were friendly, punctual and checked were were OK throughout the holiday.

Every walking route is well planned, with lots of variety. We would never have found the routes ourselves without the Navigation App. The standout walk for us was the final day from Fontaine de Vaucluse to St Didier with stunning views but all the walks were interesting and enjoyable. We travelled in May when the wildflowers were stunning and we were frequently entertained by the sound of the cuckoo.

All of the hotels were outstanding, all the staff were friendly, the beds were super comfortable, all the breakfasts were plentiful and delicious. It was a bit cool for the lovely swimming pools in May but if you stay at the Hotel de Poete you can enjoy a lovely jacuzzi.

We enjoyed all the included dinners very much, they were all of a very high standard with a special mention to the lovely meals at the Restaurant Estellan at Mas de la Senancole.

The walks were classified as 'leisurely plus'. We are active retired but found some of the walks moderately strenuous. We were glad we had done a few 7-10 mile walks as preparation in advance of the holiday.

16 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for taking the time out to leave such a positive review about your trip.

We pride ourselves on creating trips and routes that our customers can enjoy, at any activity level and are so pleased to read you had such a wonderful time.

We hope to welcome you back on another Headwater trip in the near future.

Valutata 5 stelle su 5

well planned route

well planned route, excellent lodging. Wonderful experience. I enjoyed lovely countryside during the day complete with historical points of interest throughout.

26 aprile 2025
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Risposta di Headwater Holidays

Hello, thank you so much for leaving us a review. We are so pleased you had a wonderful trip and we hope to welcome you back in the near future.

Valutata 5 stelle su 5

A great company for a walking holiday

Headwater are a great company. I have travelled with them twice on self guided walking trips and have already booked a third! I especially like their navigation app. Excellent customer service and knowledge of their holidays

6 maggio 2025
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Risposta di Headwater Holidays

Hello, thank you for leaving such a lovely review. We are so pleased you enjoy our trips, and that you have already booked another one to look forward to. We hope to welcome you on many more Headwater trips!

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