Hays Travel - Weston Super Mare Recensioni 

1063
TrustScore 5 su 5

4,9

34 High Street, BS23 1EZ Weston Super Mare, GB


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Valutata 5 stelle su 5

As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday

L'azienda ha risposto

Valutata 5 stelle su 5

Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs First class service as always from Hayes

L'azienda ha risposto

Valutata 5 stelle su 5

As per usual, really pleasant greeting for us on our tenth Hayes booked holiday. Staff very custome aware and very helpful. We are impressed by the company and its, staff, prices compare to on-line q... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • 34 High Street, BS23 1EZ, Weston Super Mare, Regno Unito

  • 01934806180

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1063)

116.812 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Poor Service

We went into Hays travel Weston-super-Mare branch to ask them when the shore excursions would be available to book for the Cruise we have booked with them for 2027. We were told by their agent 14 weeks before the cruise. It turns out they are available to book a year before the cruise, if we had not found this out ourselves from another source we would have had very little chance of booking the excursions we want to go on.

20 agosto 2026
Non scritta su invito
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Risposta di Hays Travel - Weston Super Mare

Thank you for your feedback.
I’m sorry you were given the wrong information regarding the shore excursions. I’ve picked this up personally as the Branch Manager and have emailed you directly to respond to your concerns.
We have acknowledged that the information given to you in branch was incorrect, and I’m sorry for the frustration this has caused. I’ve also spoken to the team to make sure we’re giving the correct information going forward.
I’m sorry that this experience has left you disappointed with us, and I hope we can improve things from here.
- Nicole, Branch Manager

Valutata 5 stelle su 5

Another lovely holiday booked with ease

As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails. From booking the holiday I wanted, extras and flights alongside confirmation and payment. Couldn't have been easier. Communication and service was amazing. Nicole and Zoe were fab

24 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your kind words - Thanks Steph:)

Valutata 5 stelle su 5

Nicole amazing help

Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs
First class service as always from Hayes

29 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your kind words and for booking with us again - Thanks Steph :)

Valutata 5 stelle su 5

Was great experience having a hard time…

Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday

28 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your lovely words - Thanks Steph :)

Valutata 5 stelle su 5

Booking a cruise.

I was met by Nicole who was very professional and was able to sort everything out that I needed. As always Hays Travel are fantastic. Would recommend them to anyone who wants to know.

23 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your lovely feedback!

Valutata 5 stelle su 5

Nicole was fantastic

Nicole was fantastic, very friendly, knowledgeable and efficient. Enjoyed our visit and left happy with the holiday we booked. Well done Hays Weston-super-Mare super Mare, always a pleasure.

16 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your lovely feedback!

Valutata 5 stelle su 5

Great customer service

Great customer service, very knowledgeable staff, lots of information provided on options available for my chosen cruise and a very efficient service throughout.

28 giugno 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your kind feedback!

Valutata 5 stelle su 5

Excellent service

Nicole was great help, found Me just what I wanted at brilliant price

15 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your kind feedback!

Valutata 5 stelle su 5

Always feel good when booking holidays…

Always feel good when booking holidays at Hayes. Professional advice, humourous too. Steph sorted the holiday out even with the alteration to it.

31 luglio 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your kind words and booking with us again - Thanks Steph :)

Valutata 5 stelle su 5

Excellent service with Hays

Booking my first cruise and everyone so very helpful in explaining each step and very knowledgeable to answer all my questions. The service from the girls on the phone and in the shop were excellent

6 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thankyou for your feedback! :)

Valutata 3 stelle su 5

After booking and paying full amount…

After booking and paying full amount came home and if I'd booked on line could of saved myself £74.00 phoned the store and was told nothing they could do about it very disappointed

6 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for taking the time to leave your review, we're sorry to hear you were disappointed by the price you later saw.

As holiday prices are set by our suppliers, they can fluctuate, prices are discussed and set at the time of booking.
We appreciate your feedback and will use it to help ensure the fluctuation of prices are communicated more clearly in future.
- Steph, Assistant Manager

Valutata 5 stelle su 5

First class service

First class service, professional and friendly as always. Would recommend 100% to anyone to book a trip with hays.

5 agosto 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your positive feedback and booking with us again - Thanks Steph :)

Valutata 5 stelle su 5

Very happy with our next adventure

We were able to see one of the assistants with out making an appointment. Nicole gave us great options and explained everything very well. We went away with lots of posable holidays. Nicole also sent us more information about more options. We went back to the shop and went through the holiday we had decided on. Before we left we were all booked for our next adventure and very happy. Thank you Nicole

28 luglio 2026
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Risposta di Hays Travel - Weston Super Mare

Thank you for your lovely feedback!

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