We were so pleased that we popped into Hays. As we had very specific requests we really struggled at all other travel agents. At Hays,every single requirement matched the holiday that we booked.... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... Leggi di più
L'azienda ha risposto
We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... Leggi di più
L'azienda ha risposto
I had to arrange an overseas trip (a family funeral) at extremely short notice - a matter of days. I visited Hays Travel in Sutton Coldfield and within a few hours, the entire visit was organised - b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
57a Lower Parade, B72 1XX, Sutton Coldfield, Regno Unito
- 01213147071
4,9
Eccellente
516 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
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The best customer service.
26 giugno 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Harry was very helpful and it wasn’t to…
Harry was very helpful and it wasn’t to much trouble but you do need more staff because you will lose business with only one rep on ?
1 luglio 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your review, we're glad to hear Harry gave you great service 🙂 We had 3 members of staff on yesterday, however one member of staff was on a call during your visit. Thank you for booking with us! 🧡 ~ Ellie-Morgan, Branch Manager
Customer service at Sutton Coldfield is…outstanding
Customer service at Sutton Coldfield is absolutely amazing, took the time to explain everything in fine detail, also bright smiling faces
1 luglio 2026
Risposta di Hays Travel - Sutton Coldfield
We love seeing reviews like this! We're glad you had a room full of smiles during your visit with us, we always aim to deliver the best experience when you're with us 😀 ~Ellie-Morgan, Branch Manager
Friendly and helpful
Friendly and helpful - attended to our needs in selecting our cruise to our satisfaction.
20 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your kind works and review, Aileen 😃~Ellie-Morgan, Branch Manager
Friendly knowledgeable and lots of…
Friendly knowledgeable and lots of advise. Harry made the process very easy. Booked cruise for 2028
27 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your review about Harry, we're happy he was able to meet your expectations for great service😃~Ellie-Morgan, Branch Manager
Very helpful
Very helpful. Quick service. Friendly staff. Always come to hays travel in Sutton coldfield
26 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your review, we're glad to hear you're pleased with our service 🙂~Ellie-Morgan, Branch Manager
Extremely helpful travel agents
We were so pleased that we popped into Hays.
As we had very specific requests we really struggled at all other travel agents.
At Hays,every single requirement matched the holiday that we booked.
The team here are very swift but still take care to ensure the correct holiday so you are not left wondering if they will eventually fit you in like our experience with different companies.This was so unlike any other travel agents that you visit.Ask for Wilson at the Hays in Sutton Coldfield because he checks every holiday deal from all different holiday companies.
The price was fantastic so in future we will always return to Hays and never waste time elsewhere again.
Thank you to the outstanding team at Hays!
22 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you so much, Laura, for your amazing review! We're so pleased that Wilson and the team we're able to help you with all of your needs and requirement's 🙂
We know that Wilson will be more than pleased with your review 🧡~Ellie-Morgan, Branch Manager
Risposta di Hays Travel - Sutton Coldfield
Thanks for the feedback! We're glad you're happy with the service you received from Wilson and the others in store 😃~Ellie-Morgan, Branch Manager
Risposta di Hays Travel - Sutton Coldfield
Hi Patricia, thank you so much for your lovely review! It was a pleasure to be able to help and we hope you have a great holiday ~ Amelia
Risposta di Hays Travel - Sutton Coldfield
Thank you for your review, we're glad to have been able to meet your holiday needs 🙂~Ellie-Morgan, Branch Manager
We had looked at so much on the…
We had looked at so much on the Internet we needed help !
We just needed a travel agent that was open on a Sunday , Hays in Sutton Coldfield was open and Harry could not have been more helpful . We needed up booking and paying in full right there
16 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for the review, Karen. Harry was more than happy to be able to get you booked up on the right deal! We appreciate you trying us and hope to see you again in the future 🙂 ~Ellie-Morgan, Branch Manager
We always book with Hays Travel
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for having a blue light card. We always book our cruises through Hays as they are always on hand to help with any issues.
9 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Amelia is one of our cruise experts in store, we're so happy she was able to help and that you were happy with the service. We love seeing such lovely reviews! 🚢~Ellie-Morgan, Branch Manager
Excellent service as always
Excellent service as always. Ellie at Sutton Coldfield branch went above and beyond. Will never use anywhere else x
15 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your review, I'm glad you were pleased with my service and hopefully we can get you booked up onto more holidays in the future! 😊~Ellie-Morgan, Branch Manager
Yes very helpful
Very good staff they help through a difficult period im goin tho specifically Harry and the other lady but I carnt remember her name think it was clare cause I had to cancel my first holiday due to unforeseen circumstances but I went to hays sutton Coldfield and booked another
13 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your kind words, Mark. Harry's happy he was able to help and support you, and we're glad you're back to travelling :) ~Ellie-Morgan, Branch Manager
We received excellent customer service…
We received excellent customer service from Ellie. She went the extra mile in finding an holiday that meets our expectations.
Well done Ellie you will do well in your career.
12 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
She's certainly doing well! We're pleased our lovely customers are satisfied with her service :) ~Ellie-Morgan, Branch Manager
Helpful and knowledgable agent
Helpful and knowledgable agent guided us through suitable venues for a short break in Montenegro reachable from Birmingham Airport.
5 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your kind review, we're glad to hear that Harry provided you with such good service :) ~Ellie-Morgan, Branch Manager
Risposta di Hays Travel - Sutton Coldfield
We are so glad you are happy with our service. Thank you for your kind words!
~ Ellie :)
Straight in shop friendly people got…
Straight in shop friendly people got seen straight away explained all guidelines for insurance thank you .
6 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thank you for your kind words! We are delighted to hear our team was friendly and efficient.
~ Ellie :)
Always friendly
3 giugno 2026
Risposta di Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a great review and we're so happy we could help! :)
Amelia was helpful informative and very…
Amelia was helpful informative and very pleasant
26 maggio 2026
Risposta di Hays Travel - Sutton Coldfield
Hi Deborah, thank you so much again for booking and thank you for your lovely feedback. We hope you have a great holiday :) ~ Amelia
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