I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and... Leggi di più
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HAYS travel in vine place, especially Maddie. Has been a great help booking out amazing holiday next year. Maddie has also help clarify a few things for me, when I was querying a few details.
L'azienda ha risposto
There was an agent called Leah in Sunderland store. She was excellent at her job, customer service etc a credit to your company
After a few bad experiences with another travel agent, we came back to yourselves, we were not rushed, very pleasant and friendly staff, nothing a hassle, great experience and we will be returning f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
25 Vine Place, SR1 3NA, Sunderland, Regno Unito
- 0191 5677711
4,9
Eccellente
940 recensioni
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Le persone hanno visualizzato anche
There was an agent called Leah in…
There was an agent called Leah in Sunderland store. She was excellent at her job, customer service etc a credit to your company
29 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Friendly staff at the sunderland branch…
Friendly staff at the sunderland branch very helpful with being my first holiday abroat chloe the ypung lady dealung with my holiday her customer service is outstanding no question to big or to small
28 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you so much for such a lovely review and i really hope you enjoy your first holiday :)
Thanks Chloe
I always have a great experience…
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and what hotel I wanted to stay at and she tried her very best to get me the best price. The staff at vine place in Sunderland are a credit to the company
28 agosto 2026
HAYS travel in vine place
HAYS travel in vine place, especially Maddie. Has been a great help booking out amazing holiday next year. Maddie has also help clarify a few things for me, when I was querying a few details.
22 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thankyou for this lovely review Helen! So glad we managed to get you sorted!
Thanks again - Maddie
Great service nothing too much trouble
Great service nothing too much trouble, Ruby was patient and had great listening skills to achieve our requests.
22 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for your lovely review Maureen! It's always a pleasure to book yours & Anne's holiday I hope you both have the most amazing time on this one and I look forward to booking your next one. Ruby :)
Risposta di Hays Travel - Sunderland Vine Place
Aw thankyou so much for taking the time to leave this feedback Wayne I really appreciate it! :D Thanks, Mel
Ruby always goes out her way to help…
Ruby always goes out her way to help and support your chosen hoilday making sure you are happy with what you are getting in a package hoilday
19 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for your lovely review Sharon! It's always a pleasure too book your holidays I hope you have the most amazing time and I look forward to booking your next one. Many Thanks Ruby :)
We booked our holiday to Turkey with…
We booked our holiday to Turkey with Ruby she was very friendly, well organised efficient and thorough she explained everything in great detail. What more can I say Thanks Ruby
18 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for your lovely review Alison! It was a pleasure too book your holiday to Turkey I hope you both have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)
Honest opinions about the holiday …
Honest opinions about the holiday staff are very professional
16 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
Friendly staff
Friendly staff. Go above and beyond to get holiday right for you. Great customer service. Was dealt with by Rachel. Spot on.
16 agosto 2026
Always great customer service.
Always great customer service.
Staff are happy to ensure every need is met.
Wouldn't go anywhere else.
13 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
So professional
So professional. Polite easy to work with helpful through out the booking.I don't go anywhere else why should I when they make it easy to work with .carry on the good work
13 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you so much for taking the time to leave this lovely feedback, I really appreciate it! :D Mel
Flawless, friendly, easy and not rushed.
After a few bad experiences with another travel agent, we came back to yourselves, we were not rushed, very pleasant and friendly staff, nothing a hassle, great experience and we will be returning for every one booked in the future. Thank you. Flawless.
13 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for your lovely review Patricia! It was a pleasure too book your holiday I hope you have the most amazing time & I look forward to booking your future trips! Ruby :)
Risposta di Hays Travel - Sunderland Vine Place
Aw thank you for leaving this lovely review, I'm so glad you where happy with my service and if you need any further help at all just let me know and I'll be happy to help! :D Thanks, Mel
Madison found us a nice 4 night trip…
Maddison found us a nice 4 night trip away in Amsterdam. She explained the benefits of having the Hays app, which I now have.
11 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thankyou so much for this review Jean!
I really appreciate it!
Thanks again - Maddie
Another amazing experience
Once again, our whole experience with Hays has been amazing. Chloe was a massive help and made a recommendation for a place to go which sounded too good to miss! Can't wait for this and our next adventures with Hays
2 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for such a lovely review Alison i cant wait to hear all about your adventure when your back:)
Thanks Chloe
Great service
Great service, shout out to Mel for booking our 2 holidays and answering all of my questions. Very friendly, knowledgeable and approachable. Love their pricing, would highly recommend.
8 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for such a lovely review:)
Thanks Mel
Staff really friendly ad helpfull
6 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for such a lovely review
Ruby was helpful and talked me through…
Ruby was helpful and talked me through finding travel insurance for my daughter
5 agosto 2026
Risposta di Hays Travel - Sunderland Vine Place
Thank you for your lovely review Anne Marie! I hope Macey has a lovely time away! Ruby :) xx
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