Hays Travel - Specialist Cruise Centre Recensioni 

2614
TrustScore 5 su 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Regno Unito

  • 03330339985

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2614)

118.901 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Chelsea the cruise agent

Chelsea the cruise agent I dealt with was first class , very patient and understanding regarding my enquiry and subsequent booking

6 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your great review James, it was my pleasure to help get you booked on Celebrity Beyond, if you need any further assistance, please do get in touch, Kind regards, Chelsea

Valutata 5 stelle su 5

Booking process.

We wasn't sure where to go, so we contacted hays travel through online chat, great experience and number of choices, the one we picked appealed to us, but we didn't get any discount as some travel agent would, we only got £24 which was not alot, I think we could of had a bit more, looking forward to our cruise will be an experience..

30 agosto 2026
Valutata 5 stelle su 5

i booked with hays travel and the lady…

i booked with hays travel and the lady jackie as really helpfull and the touches of service at the end put you at rest knowing they sort it all and post the documents to you when they done that why i booked knowing i had peace of useing hays travel

5 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your lovely comments - it was a pleasure booking your cruise for you - any queries, please do not hesitate to contact me - Jackie

Valutata 5 stelle su 5

Another excellent cruise booking experience

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking to sending the travel documents we have always received excellent friendly service. Thank you.

5 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for taking the time to leave a 5* review. I am so pleased to hear our service is excellent and friendly. Becky

Valutata 5 stelle su 5

My agent

My agent, Jackie Wilson, could not have been better. She was friendly, knowledgable, patient and just so helpful. A pleasure to deal with and because of her I will try Hays travel again.

5 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your lovely feedback and kind words. Hope you have a wonderful holiday. Jackie

Valutata 5 stelle su 5

The lady was very helpful and helped us…

The lady was very helpful and helped us make our mind up about the cruise and gave us a discount which made a lot of difference for us and was very friendly

26 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Anthony Bushell,

Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you in making your decision and that you found their help valuable. We truly appreciate your kind words.

Kind Regards
Hays Travel

Valutata 5 stelle su 5

I told Jackie exactly what I wanted and…

I told Jackie exactly what I wanted and she booked it with no fuss

3 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

MR J BROWN,

Thank you for your wonderful 5-star review! We are so pleased to hear that your booking experience was smooth and exactly as you wished.

Kind Regards
Hays Travel

Valutata 5 stelle su 5

Michaela was so helpful

Michaela was so helpful. Was able to answer all my questions with ease.

27 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Donna Boyd,

Thank you for your wonderful review! We are so pleased to hear that our colleague was helpful and able to answer all your questions with ease.

Kind Regards
Hays Travel

Valutata 5 stelle su 5

Great service, really knowledgeable agent

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

30 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Celebrity Beyond. Kind regards Tim.

Valutata 5 stelle su 5

Attention to detail everything covered…

Attention to detail everything covered for our up coming cruise

2 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Jacqueline,

We're so glad to hear that we covered everything for your upcoming cruise with great attention to detail. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Valutata 5 stelle su 5

First class service

Excellent and efficient service from Tim who has very extensive knowledge of the cruise industry and goes out of his way to help his clients. Would highly recommend.

26 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you Mrs Frendo for the lovely review. It is always a pleasure booking your cruises for you.

Regards
Tim

Valutata 5 stelle su 5

The more i use Hays the more…

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking. I look forward to chatting with her as or Cruise gets nearer.

31 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Louis Malin,

Thank you for your wonderful feedback! We are so pleased to hear that you feel comfortable with our travel consultants and that you've had such positive experiences. We look forward to assisting you further with your cruise plans.

Kind Regards
Hays Travel

Valutata 5 stelle su 5

Great as always 😊

1 settembre 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for leaving a 5* Review, I look forward to helping you again in the future. Emily

Valutata 5 stelle su 5

Fantastic customer service!

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all details of booking fully. I had spoken to other travel agents as well and the customers service made me definitely want to book through Haystravel.
Thank you so much Lynda!

29 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your wonderful comments and feedback. I am so pleased I was able to help with your booking, you have an exciting cruise planned. Linda

Valutata 5 stelle su 5

Shelley always helps me to research and…

Shelley always helps me to research and find the booking I need. She provides the info accurately and promptly and we agree a deal quickly.

Always a good job.

30 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Venus. Kind regards Shelley.

Valutata 5 stelle su 5

When I booked I didn't know that the…

When I booked I didn't know that the cabin was small and my friends husband is disabled. I rang up and I spoke to Carol. It took her three hours to find me the right cabin for us all. Excellent service in my opinion.

22 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you so much for your kind feedback and 5* review. We hope you have an amazing time on board Ventura. Kind regards Carol.

Valutata 5 stelle su 5
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Iona. Kind regards Emily.

Valutata 5 stelle su 5

Excellent Service from Hays Travel

I’d like to say a huge thank you to Hays Travel, and especially Andrea Barker, for the excellent service I received.

After experiencing some issues trying to complete my booking online, I contacted Andrea for assistance. She was incredibly helpful, friendly and professional throughout, taking the time to sort everything out for me over the phone and making the whole process completely hassle-free.

Andrea even managed to secure me a little extra discount, which was a fantastic bonus! She also made arranging the payment for our cruise straightforward and easy.

It’s refreshing to receive such great customer service, and Andrea is a real credit to Hays Travel. I wouldn’t hesitate to recommend Hays Travel and Andrea Barker to anyone looking to book a holiday or cruise.

Thank you again, Andrea, for making the whole experience so easy! 👏🌟

22 agosto 2026
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Risposta di Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review Ryan. It was a pleasure booking your cruise on board Arvia. Kind regards Andrea.

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