Katie D was extremely helpful with helping us to find the perfect holiday. She understood 100% exactly what we were looking for and nothing was too much trouble for her. Thank you do much Katie D
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Exceptional service as usual from Hays Travel.. Eve was so helpful and patient and took the stress out of the booking process. Thank you for finding us the perfect holiday for the best price.
L'azienda ha risposto
Visited on the spur of the moment and came away really glad that I did. Perfect and friendly service, knowledgeable and helpful. Highly recommended.
The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
2A New George Street, PL1 1RL, Plymouth, Regno Unito
- 01752 927110
4,9
Eccellente
830 recensioni
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Visited on the spur of the moment and…
Visited on the spur of the moment and came away really glad that I did. Perfect and friendly service, knowledgeable and helpful. Highly recommended.
20 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Katie was very helpful and informative
Katie was very helpful and informative. Brilliant service all round.
16 agosto 2026
Risposta di Hays Travel - Plymouth
Dave Wood,
Thank you for your fantastic review! We are so pleased to hear that our service was helpful and informative all around. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Went in and came out with exactly what…
Went in and came out with exactly what I wanted
15 agosto 2026
Risposta di Hays Travel - Plymouth
Mrs Diane Owen,
Thank you for your wonderful feedback! We are so pleased to hear that you found exactly what you were looking for. We truly appreciate your positive comments.
Kind Regards
Hays Travel Hastings
Katie D was extremely helpful with…
Katie D was extremely helpful with helping us to find the perfect holiday.
She understood 100% exactly what we were looking for and nothing was too much trouble for her.
Thank you do much Katie D
17 agosto 2026
Risposta di Hays Travel - Plymouth
Hi Judith,
Thank you for your wonderful feedback! We are so pleased to hear that Katie D was extremely helpful in finding you the perfect holiday and understood exactly what you were looking for.
Kind Regards
Hays Travel
fantastic service
fantastic service. Katie 'D' at your plymouth branch was Excellent. Will happily return and recommend to friends and family.
16 agosto 2026
Risposta di Hays Travel - Plymouth
Thank you for your fantastic feedback! We are so pleased to hear you had such a positive experience with Katie D and we look forward to welcoming you back.
Kind Regards
Hays Travel
Exceptional service as usual from Hays…
Exceptional service as usual from Hays Travel..
Eve was so helpful and patient and took the stress out of the booking process. Thank you for finding us the perfect holiday for the best price.
7 agosto 2026
Risposta di Hays Travel - Plymouth
Thank you for your lovely review about Eve! We are so pleased to hear you're happy with the service you received from her, and that she could find you the perfect holiday.
Kind Regards
Hays Travel Plymouth
I was dealt with by a young lady…
I was dealt with by a young lady (Katie) who for her tender age was most mature in her approach to me the customer , as a person getting on in years she made me feel most at ease in approach to my travel requests , with this in mind I had no hesitations in booking my holiday with Hays Travel .
11 agosto 2026
Risposta di Hays Travel - Plymouth
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with Katie and felt at ease when booking your holiday. We appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Katie went above and beyond to find our…
Katie went above and beyond to find our perfect holiday. Her attention to our requirements made it an easy decision to choose Hays 😃
10 agosto 2026
Risposta di Hays Travel - Plymouth
Thank you so much for your lovely comments on Katie. I will be sure to pass these on to her.
Eve
Risposta di Hays Travel - Plymouth
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our team helpful and that we were able to deliver exactly what you wanted.
Everything was friendly and…
Everything was friendly and professional booked several holidays with hayes travel wouldn't go anywhere else
4 agosto 2026
Risposta di Hays Travel - Plymouth
Hi Julie,
Thank you for your wonderful feedback! We are so pleased to hear that you've had such positive experiences booking your holidays with us and appreciate your loyalty.
Kind Regards
Hays Travel
We were well looked after
We were well looked after! Nothing too much trouble! We booked!
7 agosto 2026
Risposta di Hays Travel - Plymouth
Hi Sam,
Thank you so much for your wonderful feedback! We are so pleased to hear that you felt well looked after and that everything was easy for you.
Kind Regards
Hays Travel
Very helpful staff went out of her way…
Very helpful staff went out of her way to find what we wanted
28 luglio 2026
Risposta di Hays Travel - Plymouth
Hi Mr Parton,
Thank you for your fantastic 5-star review! We are so pleased to hear that Katie was very helpful and went out of her way to assist you.
Kind Regards
Hays Travel
Risposta di Hays Travel - Plymouth
Hi Tracey,
We're so glad to hear that Katie made your booking easy and provided excellent service! Thank you for your kind words.
Kind Regards
Hays Travel
Carol was amazing.
Carol was amazing.. she listened to what we wanted and then gave us all the options available.. we picked one right there and then and booked it.. she made the whole thing so pleasant
2 agosto 2026
Risposta di Hays Travel - Plymouth
Thank you for your lovely feedback! We are so pleased to hear that Carol listened to your needs and provided excellent options, making your booking experience so great.
Kind Regards
Hays Travel Plymouth
Fabulous service as usual from Hays…
Fabulous service as usual from Hays travel, all staff are helpful and Lesley O’Reilly is above and beyond helpful
26 luglio 2026
Risposta di Hays Travel - Plymouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive such helpful service from our team, particularly Lesley! We truly appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Every thing went well all staff were…
Every thing went well all staff were very helpful as all ways
25 luglio 2026
Risposta di Hays Travel - Plymouth
Thank you for your wonderful feedback! We're so pleased to hear that everything went well and that our team was helpful as always. We appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Try Hays, you won’t be disappointed.
From the moment we walked through the door, we received the warmest of welcomes and were made to feel completely at ease.
It had been many years since we’d used a high street travel agent, but thanks to this experience, we’ll definitely be booking with Hays Travel Plymouth again.
Carol was absolutely outstanding. She was knowledgeable, professional, patient and genuinely friendly. She took the time to listen to exactly what we were looking for, offered excellent advice and recommendations, and made the whole experience enjoyable and completely stress-free.
Unfortunately, we ran out of time and had to leave before we could complete our booking. True to her word, Carol phoned us later that afternoon so we could finish everything from home. Even when we changed our travel dates at the very last minute, nothing was too much trouble. Her patience and commitment to making sure everything was exactly right were exceptional.
In an age where great customer service can be hard to find, Carol and the team at Hays Travel Plymouth have absolutely restored our faith. This is good old-fashioned customer service at its very best—professional, personal and delivered with a genuine smile.
A huge thank you, Carol. We can’t wait for our holiday, and we’ll certainly be back for our next one.
24 luglio 2026
Risposta di Hays Travel - Plymouth
Thank you for sharing such wonderful feedback! We are so pleased to hear that your experience with Carol was so positive and that she could make booking your holiday enjoyable, stress-free & with good old-fashioned customer service! Carol is really appreciative of your kind words and we look forward to helping you with your next trip!
Kind Regards
Hays Travel Plymouth
Not possible to give zero stars on this award winning Customer service travel agent
I’m a long‑standing customer of Hays Travel Plymouth. On my latest visit I ordered €1,000 and paid a £100 deposit, but when I came to collect the cash the ID requirements kept changing. I was asked for a passport, then a photo of it on my phone (later rejected), then further documents such as bank statements or utility bills, and phone statements were refused.
Head office later confirmed that their systems can trigger extra anti‑money‑laundering checks at collection and staff must follow them. I don’t dispute the need for legal checks, but as a regular customer with passport details already on file, I was never clearly told in advance what would be required and ended up making extra trips for nothing. Hays Travel promotes itself as an award‑winning, “excellent” customer service provider, yet in their final response they simply insisted the branch “acted correctly” and did not accept that their systems or processes might be flawed. My deposit was refunded, but the overall experience was confusing, inflexible and not customer‑friendly.
30 giugno 2026
Non scritta su invito
Risposta di Hays Travel - Plymouth
Thank you for sharing your feedback, Robin.
We are sorry to hear that your recent experience did not meet the standard of service you have come to expect from Hays Travel. Firstly, we appreciate your repeat business and value your feedback.
We understand how frustrating it must have been to experience uncertainty during the collection process and to have made additional visits when you were expecting a smoother experience.
Your comments have been noted and shared with the relevant teams as we continue to review the service we provide and look for ways to improve the customer journey. Unfortunately, there are guidelines in place that we must follow and they can vary based on the checks required on an individual basis.
Thank you again for taking the time to share your experience. We apologise that we were not able to resolve this matter for you.
-Rebekah
Booking was easy
Booking was easy and we got good advice. The staff are always friendly and willing to answer all my questions. I prefer booking with Hays as everything can be done in one place.
19 luglio 2026
Risposta di Hays Travel - Plymouth
Phillipa,
Thank you for your wonderful feedback! We are so pleased to hear that booking with us was easy and that our staff were friendly and helpful. We're glad you appreciate the convenience of having everything done in one place.
Kind Regards
Hays Travel WhiteRose
We got what we asked for she was very…
We got what we asked for she was very helpful and pleasant
16 luglio 2026
Risposta di Hays Travel - Plymouth
Hi Mr Inglis,
Thank you for your kind words! We are so pleased to hear that you received excellent service and found Carol to be helpful and pleasant. We appreciate your feedback.
Kind Regards
Hays Travel
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