Back to Hays Travel at Peterlee to book another city break. Lovely, friendly, welcoming staff. Spoke with Amanda, who arranged our last trip to Krakow, and in no time at all we were booked and destine... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We booked our second holiday with Hays Travel Peterlee today and once again received fantastic service. Amanda was absolutely brilliant – friendly, knowledgeable, and happy to talk us through lots of... Leggi di più
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Amy was great. She listened to exactly what we wanted from our holiday and was very patient when we needed extra time to decide between different options. There were some technical difficulties which... Leggi di più
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The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
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Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
2 The Chare, SR8 1AE, Peterlee, Regno Unito
- 0191 5184990
4,9
Eccellente
748 recensioni
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The friendliness of the ladies in the…
The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
29 aprile 2026
Risposta di Hays Travel - Peterlee
Thank you so much for taking the time to review. We do appreciate your comments, Thanks Joanne.
Risposta di Hays Travel - Peterlee
Thank you for your review Doreen, always a pleasure booking your holidays, Jane
Risposta di Hays Travel - Peterlee
Thank you so much for your review, Amanda
Risposta di Hays Travel - Peterlee
Thank you, hope you have a great holiday
Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
13 maggio 2026
Risposta di Hays Travel - Peterlee
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Risposta di Hays Travel - Peterlee
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Risposta di Hays Travel - Peterlee
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
10 maggio 2026
Risposta di Hays Travel - Peterlee
Thank you for your review, Amelia
Risposta di Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure ☺️
The Travel agent was knowledgeable and…
The Travel agent was knowledgeable and found our holiday with ease
1 maggio 2026
Risposta di Hays Travel - Peterlee
Mrs J Scott,
We're so glad that our travel agent's knowledge helped you find your holiday with such ease. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Peterlee
Risposta di Hays Travel - Peterlee
Dean Henzell,
We're so glad our communication and prices worked for you! Thank you for your positive feedback; it truly means a lot to us.
Kind Regards
Alison
Hays Travel
Pontefract
The lady who served us went above and…
The lady who served us went above and beyond to help us her customer service skills where 1st class. She was so so nice
19 aprile 2026
Risposta di Hays Travel - Peterlee
Karen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received first-class customer service.
Kind Regards
Alison
Hays Travel
Pontefract
Friendly staff dealt quickly with our…
Friendly staff dealt quickly with our holiday booking
12 aprile 2026
Risposta di Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Bronia
Excellent service as always
5 aprile 2026
Risposta di Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Jane
Risposta di Hays Travel - Peterlee
Glad to hear you had a great experience in store with us Ann. Thanks Bronia :)
Risposta di Hays Travel - Peterlee
thank you for your review, its always a pleasure to book your holidays, Amelia
Staff knowledgeable and offered to do…
Staff knowledgeable and offered to do anything to help make booking smooth and easy
8 aprile 2026
Risposta di Hays Travel - Peterlee
thank you for your review, its very much appreciated, Amelia
Always a nice experience with hays…
Always a nice experience with hays travel Peterlee , I have been using Jane for the last 25years , always great customer service .
7 aprile 2026
Risposta di Hays Travel - Peterlee
Thank you for your review Neil, its very much appreciated, Jane
Always amazing customer service very…
Always amazing customer service very friendly and found me a great deal
5 aprile 2026
Risposta di Hays Travel - Peterlee
Thank you for your review Kath, always a pleasure booking your holidays, Jane
As always we have received excellent…
As always we have received excellent results from the team at peterlee well done guys
28 marzo 2026
Risposta di Hays Travel - Peterlee
Thank you for your review, always a pleasure booking your holidays, Jane
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