I visited your queensgate branch to buy some brazilian reals. The whole process was seamless thanks to William who provided excellant customer experience. William was polite and helpful to the exten... Leggi di più
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Scopri cosa dicono le persone
Going to and speaking to staff at the the Hays Travel Shop in Queesgate Peterborough is always a pleasure. The experience, knowledge and understanding of what i am looking for with my holiday always i... Leggi di più
L'azienda ha risposto
What a great experience. Lorna and Bethan were great and very knowledgeable . This made the whole booking smooth. Will definitely be back 10/10
L'azienda ha risposto
The staff member Hayley was really helpful and sorted every out for us across multiple meets. It was super easy to set up payments and was really good at making everything simple to understand
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
Unit 63 Queensgate Centre, PE1 1NT, Peterborough, Cambridgeshire, Regno Unito
- 01733646343
4,7
Eccellente
85 recensioni
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Le persone hanno visualizzato anche
Very efficient Forex Service
I visited your queensgate branch to buy some brazilian reals. The whole process was seamless thanks to William who provided excellant customer experience. William was polite and helpful to the extent that i let go of a slightly better rate in favour of good customer service.
26 agosto 2026
Non scritta su invito
Linda was extremely helpful in the…
Linda was extremely helpful in the Peterborough office.
I would not hesitate to use Hays again
25 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Riviera Cruise
Bethan booked our holiday and made the whole experience very easy and she is very knowledgeable. Excellent customer service from all in store and will definitely come back to book future holidays!
10 agosto 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such wonderful feedback! We are so pleased to hear that your booking experience was easy and that you received excellent customer service. We look forward to helping you with future holidays!
Kind Regards
Lorna
Branch Manager
Staff very helpful and pleasant
22 agosto 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
Thank you so much for taking the time to share your positive review. We are delighted to hear that our team was helpful and pleasant during your visit. We truly appreciate your kind words and cannot wait to welcome you back in store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
Cunard Cruise
What a great experience. Lorna and Bethan were great and very knowledgeable . This made the whole booking smooth. Will definitely be back 10/10
23 agosto 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave your fantastic 5-star review! We are so pleased to hear that our team provided such a great and knowledgeable experience, making your booking smooth. We look forward to welcoming you back into store soon to book your next adventure!
Kind Regards
Lorna
Branch Manager
Well worth talking to Hays for holidays
Going to and speaking to staff at the the Hays Travel Shop in Queesgate Peterborough is always a pleasure. The experience, knowledge and understanding of what i am looking for with my holiday always impresses me and nothing is to much trouble. I can highly recommend Laura and her team to provide great holiday suggestions and support
15 agosto 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
Thank you so much for taking the time to leave such wonderful feedback about our team! We are delighted to hear that your visits are always a pleasure and that our team consistently provides excellent holiday suggestions and support. We are always happy to help :). We look forward to welcoming you back in store to book your next dream getaway!
Kind Regards
Lorna
Branch Manager
Very helpful staff and booked a holiday…
Very helpful staff and booked a holiday for later in year
18 agosto 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave your wonderful 5-star review! We are so pleased to hear that our team was very helpful and that you were able to book a holiday for later in the year. We look forward to welcoming you back in store to book your next dream getaway :)
Kind Regards
Lorna
Branch Manager
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave your wonderful 5-star review! We are so pleased to hear that our knowledge was helpful to you. We truly appreciate your kind words. We look forward to welcoming you back in store to book your next getaway.
Kind regards,
Lorna
Branch Manager
The staff member Hayley was really…
The staff member Hayley was really helpful and sorted every out for us across multiple meets. It was super easy to set up payments and was really good at making everything simple to understand
2 agosto 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you so much for taking the time to leave such wonderful feedback about our Assistant Manager Hayley! We are so pleased to hear that everything was sorted out for you and made simple to understand. We look forward to welcoming you back in store to make you next dream getaway.
Kind Regards
Lorna
Branch Manager
Hayley was first class at sorting my…
Hayley was first class at sorting my holiday thank-you
3 agosto 2026
Risposta di Hays Travel - Peterborough
Good morning ,
Thank you so much for taking the time to leave your wonderful 5-star review! We are delighted to hear that Hayley, our Assistant Manager was able to assist you with your holiday arrangements. We truly appreciate your kind feedback and look forward to welcoming you back into store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
Ticked all the right boxes
Found exactly what I wanted for our special silver anniversary trip.
30 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such a positive review. It is a pleasure to hear that we found exactly what you needed for your special silver anniversary trip with us. We look forward to welcoming you back in store for your next dream getaway!
Kind Regards
Lorna
Branch Manager
Lorna
Lorna, the manager at Peterborough was really helpful and accommadating, remaining professional even when on hold for over an hour after the call to the suppliers dropped. She offered refreshments while we were waiting.
Due to time constraints, Lorna emailed the confirmation across to myself so that I could relax knowing my holiday was booked and secure.
Lorna is a credit to the business .
20 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you so much for taking the time to leave your fantastic 5-star review! We are so pleased to hear that our branch manager provided such a thorough and helpful service, even when faced with unexpected delays. It's wonderful to know you felt well looked after throughout the process. We look forward to welcoming you back in store to book your next dream getaway!
Kind Regards
Lorna
Branch Manager
Our boys have never been abroad before…
Our boys have never been abroad before so we wanted to make their first trip abroad a special one , one they will remember and because of personal reasons we could only book it last minute so with that in mind we made a list of what we would like our holiday to be ….Hays travel were brilliant we told Hayley our wish list for our holiday and she delivered the nearest perfect holiday we could ask for , it ticked most of the boxes so thank you so much Hayley and the rest of the staff at Peterborough Queensgate branch for making it happen .
30 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for you for leaving such wonderful feedback! We are so pleased to hear that we could help make your boys' first trip abroad a special and memorable one. We are delighted that we were able to tick most of your boxes for the perfect holiday. We absolutely look forward to welcoming you back in store to book your next dream holiday.
Kind Regards
Lorna
Branch Manager
Fabulous Service
Lorna was very understanding and accommodating to our requests for our trip. Everything has been handled professionally, timely and has been stress free from our side.
We will definitely look to book again with Hays Peterborough.
29 luglio 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
Thank you so much for your wonderful feedback! We are delighted to hear that your experience was professional, timely, and stress-free. We truly appreciate your kind words and look forward to welcoming you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Very helpful
Lorna, the branch manager was extremely helpful, offering guidance on destinations that might suit us.
24 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave your wonderful feedback! I am so pleased to hear that you found my service extremely helpful and offered great guidance on destinations. It is really important that we give you an experience that you will treasure. Thank you for booking with me and I hope to see you in store in the future to book your next getaway.
Kind Regards
Lorna
Branch Manager
Advisor (Hayley) was very welcoming and…
Advisor (Hayley) was very welcoming and helpful.
27 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking your time to leave your wonderful 5-star review regarding our Assistant Manager Hayley! We are so pleased to hear that you found her to be very welcoming and helpful. We truly appreciate your kind words and we look forward to welcoming you back to store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
Excellent customer service from start…
Excellent customer service from start to finish.
21 luglio 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
Thank you so much for your wonderful feedback! We are delighted to hear you received excellent customer service throughout your experience with us. We hope to see you soon to book your next adventure.
Kind Regards
Lorna
Branch Manager
Amazing experience with Hays Travel Peterborough
I've had an amazing experience with Hays Travel - Peterborough from my very first contact, and every interaction since. I have been dealing with Haley from day 1 and she has gone above and beyond to help me with my requests. I have struggled to make time to get away from work to go an see Hayley in store, so she has been doing all the work for me in terms of different options designed to meet my very specific requests. I have changed location, travel date, number of people and even added locations since I first visited Hayley, and now settled for two different holidays to include all the things I want to do. Hayley has really understood me and what I am trying to achieve since I first spoke with her on the phone. Having her experience and expertise working in the background trying to tick all the boxes has been a god send for me. I would certainly recommend Hays Travel Peterborough and especially Hayley, based on my experience of her perfect and consistent professionalism.
13 luglio 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
Thank you so much for your fantastic review of the services you received from Hays Travel Peterborough and more importantly our Assistant Manager Hayley! We are so pleased to hear about your wonderful experience and how you feel she went above and beyond to assist you with your holiday plans. We aim to ensure that we understand our customers needs and book exactly what we think will be your dream getaway and help you create memories that will last a life time! We truly appreciate your kind words and recommendation and we hope to see you back in store booking your next dream getaway.
Kind Regards
Lorna
Branch Manager
Aliesha was so helpful.
Aliesha was so helpful.
Paid attention to all details.
And was patient whilst part of our group waited for visas.
Thank you very much.
18 luglio 2026
Risposta di Hays Travel - Peterborough
Good morning,
Thank you for taking your time to leave such a wonderful review! We are so pleased to hear that Aliesha was helpful and attentive to all the details of your booking and this is all part of the service we aim to offer. We look forward to welcoming you back in store to book your next dream getaway!
Kind Regards
Lorna
Branch Manager
Matched the P & O price
Matched the P & O price. Didn't get the £2 low deposit. A pleasure though
9 luglio 2026
Risposta di Hays Travel - Peterborough
Good afternoon,
We appreciate you taking the time to share your experience when booking in store. We are pleased are you happy with the service you received and we look forward to welcoming you in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
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