Hays Travel - Leeds Crossgate Recensioni 

1494
TrustScore 5 su 5

4,9

36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB


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Valutata 5 stelle su 5

The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... Leggi di più

Valutata 5 stelle su 5

Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • 36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, Regno Unito

  • 0113 8272010

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1494)

118.436 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service provided.

Excellent, professional and friendly service provided form start to finish. Would highly recommend Cross Gates Branch.

25 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thanks for booking with us again, and for taking the time to review our service, we do really appreciate it

Holly

Valutata 5 stelle su 5

Emma was extremely helpful

Emma was extremely helpful, and kept us informed all the way through the booking process, she was patient , focused and friendly.

18 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thanks so much for the great review - and for trusting me with your holiday plans

Any other questions, please give me a shout

Emma

Valutata 5 stelle su 5

Rachel takes the time to hear what you…

Rachel takes the time to hear what you want from a holiday, requirements and wishes. She is patient and helps in any way she can. At all times being polite and professional as well as friendly and efficient. Highly recommend the crossgates store, Rachel is fantastic. The rest of the staff are also brilliant.

18 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thanks so much for booking with me, and for the lovely review - I really appreciate it

Rachel

Valutata 5 stelle su 5

As always lovely friendly staff and…

As always lovely friendly staff and very helpful Emma is an assest to the company nothing is every to much and always goes above and beyond that's our 3rd holiday booked this year and another one to follow and a cruise in 2027 great prices to and price match always helps

25 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thanks for booking with me once again - and for taking the time to review your experience in booking - I do really appreciate it

Emma

Valutata 5 stelle su 5

I called in regular to check on my…

I called in regular to check on my HOLIDAY, your staff went that X mile to reasure me everything was running fine great staff a Crossgates leeds my Holidays will always be with HAYS TRAVEL THANK YOU MR KENNA

18 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thank you for your review - we love that you will always book with us

If you need anything else, let me know

Emma

Valutata 5 stelle su 5

All the staff in Hayes Travel…

All the staff in Hayes Travel Crossgates Leeds 15 help me and my family out with lovely holidays and wont book anywhere else . 100% service .

25 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thanks Julie - we appreciate that you keep comeing back to us

Emma

Valutata 5 stelle su 5

Emma is brilliant

Emma is brilliant, her attention to my requests were second to none, the follow up calls to hotels, communication with myself have made booking my holiday completely stress free.

25 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thank you for taking the time to review your experience booking your holiday - I really appreciate you booking with me and giving such a lovely review

Emma

Valutata 5 stelle su 5

Emma and the rest of the team at…

Emma and the rest of the team at Crossgates branch are always friendly, professional and super efficient at what they do. They are an absolute credit to your company.
She booked my holiday yesterday, answered lots of enquires I had and I came out of there feeling very satisfied with the service.

Thank you
Sue Clarke

24 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thank you for the lovely feedback Sue, If we can help in any way with anything else please do get in touch. Emma

Valutata 5 stelle su 5

The lady was really helpful

The lady was really helpful

17 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Adele,

Thank you for your kind words. We're so glad we could assist you.

Kind Regards Emma
Hays Travel

Valutata 5 stelle su 5

I was a bit worried as I was booking a…

I was a bit worried as I was booking a cruise for the first time but the experience was absolutely brilliant. The member of staff was really good with us, she sort all aspects of the booking and told us she would be in touch with any changes. She also did our transfers and insurance. Also telling us they offer a good deal on foreign currency.

10 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Good Morning,

We're so pleased to hear about your excellent first cruise booking experience! It's wonderful that our team could assist with all aspects, including transfers, insurance, and currency. Thank you for your kind words.

Kind Regards Rachel
Hays Travel

Valutata 5 stelle su 5

Hays Travel in Crossgates LS15

Hays Travel in Crossgates LS15, the staff there are one special group of individuals we have booked multiple trips from this branch and to a person each and every one of these agents are welcoming helpful and very knowledgeable. Always a pleasure to walk in this welcoming branch.

17 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Thank you for your lovely review, If any of us can help with anything else please get in touch. Charlotte

Valutata 5 stelle su 5

Jo had just got back from her own…

Jo had just got back from her own Holliday when I first made my enquiry , despite this she did everything , she could to secure me the Holliday I required . Even when I changed some of my requirements ( fairly substantial changes an additional person,different rooms and an additional day ) at the end of the initial request Jo came up with the solution to make sure my requirements were met.
My thanks to her

18 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Doug,

Thanks for the fab review - I really appreciate it, and of course for trusting me with your holiday plans

Jo

Valutata 5 stelle su 5

Emma and the team went above our…

Emma and the team went above our expectations to help us to book our holiday. She explored all possible options for our more tailored Egypt trip, keeping us up to date along the way. She ensured all our criteria was met and liaised with colleagues to ensure we got the best option for our upcoming holiday.

18 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Joanna

Thanks so much for leaving such lovely comments - I really appreciate it

If I can help with anything else, please let me know

Emma

Valutata 5 stelle su 5

Booked several holidays with the branch…

Booked several holidays with the branch in the Crossgates Arndale Centre. The staff will always go the extra mile to assist with everything you need.

11 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Paul

Thanks for booking with us once again - and for the great review, we really appreciate it

Joanne

Valutata 5 stelle su 5

This is the first time I’d been in a…

This is the first time I’d been in a travel agent for a long time, usually booking myself, didn’t realise what I was missing out on, Holly the young girl who served us was lovely as well as being professional, she took her time to listen to what we wanted and secured us a great deal to Cyprus. I’ll definitely be returning. 😊

17 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

We are so pleased to hear you had such a positive experience returning to a travel agent! We're delighted we could help you find a great deal and look forward to welcoming you back.

Kind Regards
Holly x

Valutata 5 stelle su 5

Charlotte at the Crossgates Leeds…

Charlotte at the Crossgates Leeds branch was professional friendly and very helpful. Charlotte covered everything we needed and rang me within an hour of leaving (had to wait until exactly 4weeks to the minute to check in😂) to tell us we were all checked in.Yes I could have booked this online myself however we have used Hays for many years, they were fantastic when we had to cancel in 2020 due to Covid and there personal service is invaluable Thanks again Charlotte

13 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Christine ,

Thanks for the lovely review on the service in our branch, also for continuing to book with us - we do really appreciate your loyalty.

If you do need any further help, please let us know

Kind Regards

Charlotte

Valutata 5 stelle su 5

All the staff are brilliant

All the staff are brilliant. Great customer care. Tell them what you're looking for and they provide it. Keep you updated through all the processes. Always happy to answer any questions. Thanks to Emma for booking my recent jolly to Fuerteventura departing on 23rd June.

12 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Lynne

Thanks so much for the lovely review - and for booking with us once again. We really do appreciate it. If you need any further help, give me a shout

Emma

Valutata 5 stelle su 5

Very happy with the service.

Very happy with the service.

9 giugno 2026
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Risposta di Hays Travel - Leeds Crossgate

Hi Hazel,

Thanks for taking the time to review the service in store - we really appreciate it

Kind Regards
Rachel

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