Hays Travel - Larne Recensioni 

367
TrustScore 5 su 5

4,9

22 Main Street, BT40 1SS Larne, GB


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Valutata 5 stelle su 5

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

L'azienda ha risposto

Valutata 5 stelle su 5

Catherine is great to book with in Larne branch and has been booking my holidays for last 3/4 years in branch. She goes the extra mile for us.

Valutata 5 stelle su 5

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • 22 Main Street, BT40 1SS, Larne, Regno Unito

  • 02828898577

4,9

Eccellente

TrustScore 5 su 5

367 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(367)

126.307 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

I am unhappy with the customer service…

I am unhappy with the customer service here. It took a number of phone calls and emails over a 10 day period to finally receive the contract that was advertised. During this time, I had to deal with different people, and the communication was poor. In the final stages, the emails were not even signed off by anyone, which showed a complete lack of accountability. While I eventually got what I was promised and advertised, the process was time wasting and frustrating.
I was told rooms will be allocated on arrival, rooms appear to have twin beds pushed together so there should be no problem. I explained this was not a satisfactory response, I had to insist on getting what was advertised and agreed in writing or refund my deposit.
I hope our trip will run smooth as this experience does not leave me feeling confident about Hays Travel.

29 luglio 2026
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Risposta di Hays Travel - Larne

Thank you for taking the time to share your feedback.

I am very sorry to hear that your experience did not meet the level of service we aim to provide. I understand how frustrating it must have been to make several phone calls and emails over an extended period to receive the documentation you were expecting. I also appreciate your concerns regarding the communication you received and the lack of consistency in dealing with different team members.

We acknowledge that we fell short in keeping you informed and providing the clear, accountable service you should have received. For that, I sincerely apologise.

Your feedback is extremely valuable and has been shared with the branch team so we can review what happened and improve our communication moving forward.

We genuinely appreciate your booking with us and are committed to ensuring that the remainder of your holiday experience is a positive one. If there is anything further we can assist with before your departure, please do not hesitate to contact us directly.

Kind regards,
Catherine Anderson

Branch Manager
Hays Travel Larne

Valutata 5 stelle su 5

Nice pleasant experience

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

16 luglio 2026
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Risposta di Hays Travel - Larne

Thank you for your lovely review, we hope you have a fantastic Holiday :)

Valutata 5 stelle su 5

Cameron was super efficient

Cameron was super efficient, friendly and helpful. Communication excellent, I have no doubt I'll be looked after.

5 luglio 2026
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Risposta di Hays Travel - Larne

Thank you for your lovely review, we hope you have a great Holiday :)

Valutata 5 stelle su 5

Visited hays travel Larne

Visited hays travel Larne , Jodie was very helpful and found us exactly what we were looking for , she made booking very easy and efficient would highly recommend her and hays travel.

1 luglio 2026
Logo di Hays Travel - Larne

Risposta di Hays Travel - Larne

Thank you for your lovely review, we hope you have a fantastic Holiday :)

Valutata 5 stelle su 5

Salou booking for may 2027

The girl was friendly and helpful, wanted a change of hotel, sugested other hotels , close to the part i wanted to be in. Thanks for the help. Good experence.

6 giugno 2026
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Risposta di Hays Travel - Larne

Thank you for your lovely review, we hope you have an amazing Holiday :)

Valutata 5 stelle su 5

Pleasurable booking

The experience of booking over Krakov holiday with Catherine, Larne was a good, knowledgeable and pleasing process. Thank you for your hard work you do for each client

3 giugno 2026
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Risposta di Hays Travel - Larne

Hi, thank you for your lovely review, we hope you enjoy your holiday! :)

Valutata 5 stelle su 5

Caroline was a great help

Caroline was a great help I was booking a trip for my daughters birthday and she recommended a hotel and gave me advice on transport and the area around the hotel and even suggested for my daughter to come in nearer the time if she was any more help

2 maggio 2026
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Risposta di Hays Travel - Larne

Hi, thank you for your great review. We hope you have a fantastic birthday trip! :)

Valutata 5 stelle su 5

The staff are always warm and friendly

The staff are always warm and friendly. They were able to put together my holiday plans, make changes when required and answer any questions I had

29 aprile 2026
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Risposta di Hays Travel - Larne

Thank you for your great review, we hope you have brilliant holiday :)

Valutata 5 stelle su 5

South Africa trip with RTC

I believe i was dealing with a lady by the name of Catherine,she was a pleasure to deal with,answered my queries and got everything sorted in no time,so all in all it was a pleasure

17 aprile 2026
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Risposta di Hays Travel - Larne

Thank you for your lovely review, we hope you have a fantastic time in South Africa!

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