Went into the Houghton le Spring branch and we were greeted by the ever smiley Katie. We had in mind a holiday that we wanted to book but Katie helped us with the finer details. Nothing is ever too mu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... Leggi di più
L'azienda ha risposto
We recently booked a cruise with Hays and the service was top notch. We needed something affordable within a limited budget and were very impressed with Libby ( an apprentice) who was incredibly knowl... Leggi di più
L'azienda ha risposto
They were very helpful from booking the holiday to the care and help we received after the holiday Cruise. Would not go anywhere else than Hays in Houghton Le Spring. Excellent Service
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
8 Mautland Street, DH4 4BH, Houghton, Regno Unito
- 0191 5120090
4,9
Eccellente
816 recensioni
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Le persone hanno visualizzato anche
Always polite and helpful friendly…
Always polite and helpful friendly service.Katie even remembered who I was from 6 months ago which I find very nice
5 agosto 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback John,
It is always a pleasure to see you in store. I look forward to seeing you again soon!
Kind Regards,
Katie
It was so friendly and nothing was to…
It was so friendly and nothing was to much trouble when we were booking our holiday for next year thank you
11 agosto 2026
Risposta di Hays Travel - Houghton
Thank you so much for the lovely review Janice !! Pleased i managed to get you booked up :) thank you again Jill and the team
Excellent service
8 agosto 2026
Risposta di Hays Travel - Houghton
Thank you for the review, i'm pleased Libby managed to get you booked up !! Thank you again Jill and the team
Risposta di Hays Travel - Houghton
Thank you Alison it was my pleasure !! I hope you have an amazing holiday, Jill
Risposta di Hays Travel - Houghton
Thank you for your lovely review Peter, im pleased we managed to get you booked up on what i'm sure will be a fabulous holiday!! thanks Jill and the team
They were very helpful from booking the…
They were very helpful from booking the holiday to the care and help we received after the holiday Cruise. Would not go anywhere else than Hays in Houghton Le Spring. Excellent Service
21 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Libby
Good service
Libby booked the holiday we had identified and assured us she will stay in touch and assist with airline tickets if necessary
4 agosto 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback. It was a pleasure to help get your holiday booked up. I hope you have an amazing time away!
Kind Regards - Libby
Service was great the moment we stepped…
Service was great the moment we stepped through the door, Katie was very welcoming and provided us with all the information we required to make our decision on the holiday,
2 agosto 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback Mark,
It was a pleasure to help you in store and I can't wait to hear all about it when you are back!
Kind Regards,
Katie
Jill at Hays Houghton-le-Spring branch made…
Jill at the Hays Houghton branch made us welcome. She took our details and sorted our holiday quickly.
Our Euros were promptly sorted too.
30 luglio 2026
Risposta di Hays Travel - Houghton
Thank you Carol for the lovely review, it was a pleasure to see you branch. We all hope you have a fabulous holiday. Many thanks again Jill.
Friendly and Efficient Service from Katie
Went into the Houghton le Spring branch and we were greeted by the ever smiley Katie. We had in mind a holiday that we wanted to book but Katie helped us with the finer details. Nothing is ever too much for Katie who is friendly, efficient and knowledgeable. We also had a query about an existing booking which Katie is looking into for us.
28 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback Denise,
It was a pleasure to help you as always.
Kind Regards,
Katie
Staff very efficient
Staff very efficient, knowledgeable and friendly. Nice atmosphere in the office. Special shout out for Libby who processed our booking.
26 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your wonderful feedback! It was a pleasure to help get you booked up and I hope you have a fantastic time away.
Kind Regards
Libby
Short break booki g
Service was quick and to the point no additional selling of products not required. Everything done and dusted in 30 mins.
25 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help get your break all booked up. I hope you both have a fantastic time away.
Kind Regards
Chloe
Really friendly and helpful staff
Really friendly and helpful staff, assisted me really well and booing was really straightforward. A pleasure to go into the branch,
16 luglio 2026
Risposta di Hays Travel - Houghton
Thankyou for this kind Review Mark, It was a pleasure helping you get booked up!
Kind Regards, Jill.
The travel agent was really nice and…
The travel agent was really nice and helpful lovely staff booking was easy
15 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Annalisa
Hays travel the experts
Every time we book with Hays Travel the consultants are always so patient and helpful.
22 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback Shaun,
It was a pleasure to help you as always.
Kind Regards,
Annalisa
We visited the Houghton branch and…
We visited the Houghton branch and Chloe was brilliant. She was patient with us whilst trying to find the best hotel for us. She had so much knowledge of different places and was able to find us the perfect holiday. She was friendly and professional. She checked various different options to get us the best price. Thank you, Chloe!
18 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely review! It was a pleasure to help get your next holiday all booked up. I hope you all have an amazing time away!
Many thanks - Chloe
Annalisa was terrific
Annalisa was terrific, I came in multiple times with varying queries and last minute changes. She found me a great deal and kept me upto date via emails and telephone calls throughout. I appreciate the hardwork behind the scenes to make it happen. I will definitely recommend and book again in the near future.
17 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for your lovely feedback Sam,
It was a pleasure to help you!
Kind Regards,
Annalisa
Friendly staff and very helpful with…
Friendly staff and very helpful with our booking couldn’t get better service
16 luglio 2026
Risposta di Hays Travel - Houghton
Thank you for the lovely review, we hope you both have an amazing holiday.
Many thanks
Katie
Excellent service went above and beyond…
Excellent service went above and beyond to find the holiday we eanted
7 luglio 2026
Risposta di Hays Travel - Houghton
Thank you so much for your lovely review, pleased we managed to get you booked up, have a fabulous holiday, Jill and the team
customer service absolutely bad would i…
customer service absolutely bad would i recommend you NEVER EVER
5 luglio 2026
Risposta di Hays Travel - Houghton
Sorry to hear you were unhappy with the service provided. I have tried to speak to you on numerous occasions but have been unable to have a conversation. If you would like to speak to me regarding your interaction please don't hesitate to get in touch, Jill @ Hays Travel Houghton
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