You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The staff were very, very professional and very very knowledgeable and could not do enough to help us can’t recommend them enough the young lady who dealt with our inquiry was called Stephanie and she... Leggi di più
Fantastic service from hexham hays travel centre Very straightforward nice and easy Got sorted and booked quick
I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
44 Fore Street Town Centre, NE46 1LZ, Hexham, Regno Unito
- 01434 267658
4,9
Eccellente
696 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Le persone hanno visualizzato anche
Disappointing Cruise Booking
Booked a cruise & what started as very positive soon turned extremely negative as the original agent who we had dealt with (he was very helpful & knowledgeable) had left and it felt that no-one was willing or capable of progressing our booking (we needed transfers + hotels arranging for before & after our cruise). There were so many mistakes with our itinerary + poor customer service that we felt compelled to cancel our booking as we had completely lost faith in them. Very disappointed to do so as the cruise had been booked well in advance to celebrate a special occasion.
17 aprile 2026
Non scritta su invito
Risposta di Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Positive booking turned Negative
Having had a positive experience in booking an extended holiday over 14 months ago, when the original agent left, our experience turned to extremely negative resulting in cancellation of this long anticipated fabulous holiday we had planned. Luckily we arranged a similar holiday elsewhere with an alternative travel agent and with a huge cost saving!
26 marzo 2026
Non scritta su invito
Risposta di Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Helpful and straightforward.
8 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your great review :) Scarlett
Travel booking through face to face in store
Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.
8 aprile 2026
Risposta di Hays Travel - Hexham
Thankyou for your kind words, it was a pleasure booking you :) - Joe
Highly recommended
Knowledgeable and attentive Travel Agent.
Really great service taking time to find a last minute holiday to suit us.
14 aprile 2026
Risposta di Hays Travel - Hexham
Thank You for your kind review; was a pleasure getting you booked :) - Karen
Very helpful and informative
Very helpful and informative. Would definitely use them again
14 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your lovely words ; we appreciate your feedback and cant wait to get you booked up again :) - Alisha
Karen was very helpful with booking our…
Karen was very helpful with booking our Cruise for next year. Very informative. Happy with the service given. Would recommend Hayes travel anytime.
5 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your lovely review Sandra. Karen
Alisha was brilliant two parties…
Alisha was brilliant two parties booking cruises , it took a couple of hours . We even got a cup of coffee that was a first for us in a travel agent
10 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your review. It was lovely to meet you all. Alisha :)
Very good service. All queries answered, a very pleasant and knowledgable member of staff reassured any doubts.
Very good service.
8 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your lovely review Carole :) Scarlett
Risposta di Hays Travel - Hexham
Thank you for your kind review :) - Tom
Dealt with Tom who I have dealt with in…
Dealt with Tom who I have dealt with in the past, excellent service and very calm
3 aprile 2026
Risposta di Hays Travel - Hexham
Thank you for your great review. We appreciate you choosing to book with us again. Tom :)
Couldnt do enough to make sure we have…
Couldnt do enough to make sure we have everything for our journey. Very helpful .
29 marzo 2026
Risposta di Hays Travel - Hexham
Thank you for your kind words Corinne; we appreciate your feedback. Tom :)
Risposta di Hays Travel - Hexham
Thank you for your lovely review Jill. Alisha :)
From a list to a holiday
I took a list of preferences in to the Hexham office and Karen produced a bespoke package visiting three Spanish cities most efficiently.
She had plenty of patience and was knowledgeable and helpful throughout.
10 marzo 2026
Risposta di Hays Travel - Hexham
Thank you for your kind words Barbara. It was great getting you booked up - Karen
Hexham Hays staff are amazing
Hexham Hays staff are amazing, they always go above and beyond to help. Karen had found some alternatives for us to consider, however she was off on the day we booked, but she had left all info with Tom. We eventually chose a different cruise with Tom's help and now all booked. Karen even when off checked via text if everything was sorted. Amazing service as always.
29 marzo 2026
Risposta di Hays Travel - Hexham
Thank you for your lovely review Anne. It is always great getting you booked :) Karen
Found exactly the holiday we wanted at a fab price
Very helpful guy who helped book our holiday. He was patient and listened to what we wanted.
It’s been over 25 years that I have used a travel agent and I was sceptical about being ripped off but the price was great.
28 marzo 2026
Risposta di Hays Travel - Hexham
Thank you for your lovely review, it was a pleasure getting you booked :) Thanks - Tom
Very helpful Tom at Hexham branch
Very helpful Tom at Hexham branch. Good search for right price and flights.
5 marzo 2026
Risposta di Hays Travel - Hexham
Thank you for your kind review Elizabeth :) - Tom
Risposta di Hays Travel - Hexham
We appreciate you sharing your positive experience with us; we are so happy to hear Joe was helpful and friendly.
Hexham, Hays Travel
Risposta di Hays Travel - Hexham
Thank you for your kind review, was a pleasure getting you booked :) Thanks - Karen
Risposta di Hays Travel - Hexham
Ross,
We appreciate you taking the time to share your experience, and we are so glad to hear our staff were helpful and friendly!
Hexham, Hays Travel
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