Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
L'azienda ha risposto
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Scopri cosa dicono le persone
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... Leggi di più
L'azienda ha risposto
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... Leggi di più
L'azienda ha risposto
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, Regno Unito
- 02892290223
5,0
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
Was served B clodagh who was very…
Was served B clodagh who was very helpful very pleasant would definitely go back to this young lad again
14 aprile 2026
Risposta di Hays Travel - Castle Court
Hi Anne,
We appreciate your kind words! We're so happy to hear that you found our team member to be helpful and pleasant. We look forward to seeing you again.
Regards
Laura
My sister and I went into Hays travel…
My sister and I went into Hays travel in castle court yesterday, with the hope of maybe getting a few ideas for our upcoming holiday in May. We were clueless and wanted some help in making our minds up.
Well that’s where we met the Fabulous Geraldine!! ☺️
She was so knowledgeable, and went through lots of different options with us.
Through taking the time to ask us questions about the kind of holiday we wanted, she took the time to check so many hotels, again and again making sure it was perfect for us.
Geraldine filled us with confidence and we were able to book our holiday there and then, and left feeling happy and very excited!!
I will be definitely go back and book a holiday through Geraldine again, she is so friendly, patient and just a lovely person.
I would highly recommend her services ☺️
12 aprile 2026
Risposta di Hays Travel - Castle Court
Annemarie,
We're happy to hear that you had such a positive experience in our branch. It's great to know that our team member was so helpful in arranging your trip and finding you a great deal. We appreciate you recommending our services.
Regards
Hays Travel
Siobhan
Friendly and helpful
The girl in castle court was amazing when she helped us book our holiday to Kos. Even managed to get us it a little cheaper than we had seen online. For a long time I have been booking my own holidays but I’ve in the last year returned to travel agents because you cannot always trust the online advice and reviews.
5 aprile 2026
Risposta di Hays Travel - Castle Court
James Brown,
We're happy to hear that our team member provided amazing service while booking your Kos holiday! It's great to know we could offer a better price than you found online and that you value the expertise of travel agents.
Regards
Hays Travel
Siobhan
Siobhan was fabulous she explained…
Siobhan was fabulous she explained everything so well and we felt extremely looked after
11 aprile 2026
Risposta di Hays Travel - Castle Court
Thank you Tracey
Excellent customer service
I think the girl that helped us did a lot, by giving us information about the area, what to expect and the fact that she had been there and was going back again definitely swayed it for me.
12 aprile 2026
Risposta di Hays Travel - Castle Court
William,
We're so glad that the information about the destination was helpful and influenced your decision. Thank you for sharing your experience with us!
Kind regards
Siobhan
The girl clodagh dealing with my…
The girl clodagh dealing with my holiday was very helpful and lovely to talk to, she answered every question I asked and helped me pick the best options to suit me and my children ❤️
3 aprile 2026
Risposta di Hays Travel - Castle Court
Lyndsay,
We appreciate you taking the time to share your experience. We're so glad we could help you pick the best options for your holiday with your children!
Kind regards
Hays Travel
Siobhan
The assistant was friendly and explained…
The assistant was friendly and explained everything. Printed what I needed and was very helpful.
8 aprile 2026
Risposta di Hays Travel - Castle Court
linda dalton,
We're happy that we could provide you with clear explanations and helpful assistance. Thank you for acknowledging our team's friendly service!
Kind regards
Hays Travel
Siobhan
My wife and I went into enquire about a…
My wife and I went into enquire about a holiday for sometime in May if we could find a good deal. We were seen Geraldine, who was amazing from start to finish. She listened to what we were looking for and in no time at all, found us a deal which suited us perfectly at a reasonable price. We were really happy with the choice she offered and her friendly attitude to customers was amazing. It's customer service like this would make us book again with Hays Travel and would definitely go back to Geraldine again if possible.
21 febbraio 2026
Risposta di Hays Travel - Castle Court
James Nutt,
We're happy to hear that you and your wife had such a positive experience. It's great to know that you were pleased with the service and found a deal that suited you perfectly. We appreciate your kind words and hope to assist you again in the future.
Kind regards
Hays Travel
Siobhan
Holiday to Portugal
The girl who served us was very friendly informative and helpful. She made the experience relaxed and explained each step of the process. Looking forward to my trip to Portugal in July.
31 marzo 2026
Risposta di Hays Travel - Castle Court
Jackie,
We're happy to hear that your experience was so positive! It's great to know that our team member made your booking process easy. We hope you enjoy Portugal in July!
Kind regards
Hays Travel
Siobhan
Called into castlecourt belfast and a…
Called into castlecourt belfast and a summer holiday was all booked and paid for within half an hour
Staff very experienced and helpful
31 marzo 2026
I honestly couldn’t speak highly enough…
I honestly couldn’t speak highly enough of Clodagh. She made a stressful situation so much better. She was so responsive and answered all my questions, nothing was too much of a hassle for her. Clodagh really is a credit I cannot thank her enough.
4 dicembre 2025
Risposta di Hays Travel - Castle Court
Marice,
We appreciate you taking the time to leave us such kind feedback. We're so glad to hear that we made your experience better and that our service was so helpful.
Kind regards
Siobhan
Hays Travel
Geraldine has been absolutely amazing
Geraldine has been absolutely amazing - kept me well informed of all details and was in great contact considering how busy she got with the holiday offer. Great polite and welcoming service. I will be looking to book through Geraldine again soon.
28 marzo 2026
Risposta di Hays Travel - Castle Court
Donna,
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that you received such great service and were kept well-informed. We look forward to helping you book your next holiday!
Kind regards
Siobhan
Hays Travel
Risposta di Hays Travel - Castle Court
Paul & Alexandra,
We appreciate you taking the time to share your positive experience; we are so glad that you were happy with our service.
Kind regards
Siobhan
Hays Travel
Risposta di Hays Travel - Castle Court
Sarah Beattie,
We appreciate you sharing your positive experience! We're so glad our team was helpful, efficient, and supportive during your visit.
Kind regards
Siobhan
Hays Travel
Quick, efficient, friendly service
No waiting to be seen and booking made quickly and efficiently.
26 marzo 2026
Risposta di Hays Travel - Castle Court
Robert,
We're happy to hear that your booking experience was quick and efficient. Thank you for your positive feedback!
Kind regards
Siobhan
Hays Travel
Your Agent Geraldine was very patient…
Your Agent Geraldine was very patient and helpful from start to finish... was having problems with paying with the link but she was very kind and waited until i got it right..
26 marzo 2026
Risposta di Hays Travel - Castle Court
Hi Glenda
We appreciate you sharing your feedback! We're happy to hear that your agent provided patient and helpful support while resolving your payment issues. Thank you for your kind words.
Best Regards Laura
Kind regards
Alison
Hays Travel
Pontefract
Next year's ski trip was realised while…
Next year's ski trip was released while I was on the current ski trip, I couldn't make it to the location where the bookings were taking place so I messaged James, manager of Hays, Downpatrick, he immediately arranged for a Hays representative to ring me and I was able to arrange next year's booking immediately. I am so grateful to Hays for their customer care and attention to customer requests. They are a very professional yet friendly travel agent and make arranging travel abroad easy and accessible.
12 marzo 2026
Risposta di Hays Travel - Castle Court
Catherine,
We appreciate you sharing your experience. It's great to hear that we could promptly assist with your next ski trip while you were still on your current one. We're happy our team made arranging your travel easy and accessible. Thank you for recognizing our customer care!
Kind regards
Siobhan
Hays Travel
Very helpful everything was great
15 marzo 2026
Risposta di Hays Travel - Castle Court
Marie,
We appreciate you taking the time to share your experience; we are so glad everything was great and that we were helpful!
Kind regards
Laura
Pleasant staff very efficient and…
Pleasant staff very efficient and helped us with another new booking.
20 marzo 2026
Risposta di Hays Travel - Castle Court
We are so happy that our efficient staff helped you with another booking. Thank you for your kind review; we appreciate it.
Best regards Laura
Risposta di Hays Travel - Castle Court
We're glad you found our service straightforward and efficient. Thank you for your positive feedback; we appreciate it greatly!
Best regards Laura
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