The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... Leggi di più
L'azienda ha risposto
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... Leggi di più
L'azienda ha risposto
Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
193 Brook Street, DD5 2AG, Broughty Ferry, Regno Unito
- 01382677853
4,9
Eccellente
1K recensioni
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Successful booking 😁
We came into the shop in Broughty Ferry with quite vague idea of our destination but specific ‘no go ‘ places + limiting filters in type of holiday ( all inclusive/ 4*/from Edinburgh.
Cerys was extremely helpful and trawled through so much , always very polite and friendly. After an hour we had it all booked and looking forward to a wonderful trip.
3 maggio 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Rhodes, we look forward to hearing all about it on your return. Kind regards Shannon
Our annual holiday
We were given the best attention by staff and advised as to the most cost effective time to travel to our preferred destination and best flight times to suit us. This is the third year we have booked with Hays Travel and return because of the service we receive.
30 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Lanzarote and we look forward to hearing all about it on your return. Kind regards Shannon
All the staff are so friendly and…
All the staff are so friendly and welcoming.Always happy to help ensure we have a great holiday
1 maggio 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Alicante, we look forward to hearing all about it on your return. Kind regards Shannon
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Poor experience booking trip
We were excited to book our trip, the local store had details in advance. On booking too many errors arose. Our name was spelt wrongly on the booking despite being advised and initially noted down correctly. This meant it couldn’t be ‘ticketed’ because they needed to be updated our name and could take 48 hours. Mistakes happen. Because of this we couldn’t pick plane seats for some time, not the biggest issue, but another issue in the customer service provided. We had 3 different ref codes, Hays, TUI and one for the flights/Airline, so confusing for a “package TUI” holiday. Still not sure why they booked it through TUI when the hotel and flights appeared to be booked individually. Hays customer service later confirmed our teenage son was the lead passenger?? When these issues were queried at the local shop, the response given was not the reality. Anyways, we had a fab holiday and will not return to Hays again.
1 marzo 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your feedback Mrs Spencer. I have called you today to discuss your experience in a bit more depth and have left you a voicemail. I can assure you that the service you have received is not the standard that we pride ourselves on. With regards to the different references I am more than happy to talk you through these but I can understand why this was confusing. I am however pleased to hear that you had a nice holiday. I look forward to speaking you in the coming days. Vicky - Branch Manager
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Corfu, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff.
21 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Italy, we look forward to hearing all about it on return. Kind regards Shannon
Faultless Service
My booking experience with Nicola was excellent. Nicola was very professional, informative, extremely helpful, very friendly and fun. She put myself and my sisters very much at ease. She very confident in all outcomes to our queries. She has built a perfect holiday package for us and I am extremely happy with everything. I would certainly use your services again.
26 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time in Thailand exploring. We look forward to hearing all about it on return. Kind regards Shannon
Always a lovely welcome to Broughty …
Always a lovely welcome to Broughty Ferry office and first class service especially from Holly
26 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time away on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, Thank you for booking your 2027 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Vicki made our booking very easy and…
Vicki made our booking very easy and relaxed. Our long anticipated trip to India finally booked.Gave us the confidence that she would be keeping us updated on our trip which isn't due till November and that we could pop in any time with any questions.
22 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, We hope you have a fab time in India, we look forward to hearing all about it on your return. Kind regards Shannon
Very easy booking process
Very easy booking process. From initial telephone conversation then emails back and forth. To a link being send for payment of deposit.
Not the usual hanging about waiting all day/days for replies to email. Gill was very attentive and much appreciated to service received.
23 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Gillian, Thank you for booking your 2027 ambassador cruise with us, we look forward to hearing all about it on your return. Kind regards Shannon
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time exploring in Krakow. We look forward to hearing all about it on your return. Kind regards Shannon
Always a good experience booking with…
Always a good experience booking with Hays Broughty Ferry. Staff are lovely and very helpful
18 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time to the Lake District, we look forward to hearing all about it on your return. Kind regards Shannon
Carribean cruise.
The consultant was very efficient and gave us all possibilities for our cruise holiday.
12 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time on your P&O cruise next year. We look forward to hearing all about it on your return. Kind regards Shannon
Thailand Holiday
Nicola was so helpful and made the booking of our holiday to Thailand so simple and we were more than happy with the cost of our holiday. Nicola took time to explain everything to us. A very good experience.
16 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time to Thailand, we look forward to hearing all about it on your return. Kind regards Shannon
Clare made booking easy and was very…
Clare made booking easy and was very helpful. She managed to secure the cabin we wanted and kept us informed of the progress by phone .
15 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, Thank you for booking your 2028 ambassador cruise with us, we look forward to hearing all about it. Kind regards Shannon
Booking Process
Cerys, was very helpful and had everything done quickly and efficiently.
14 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Zakynthos, we look forward to hearing all about it. Kind regards Shannon
ve been using Hays Travel for so many…
Have been using Hays Travel for so many years now. Vicky the manager has mentored her team so well and i now feel so confident in every visit. So much so we just never cosider another agent. Always a pleasure and have with Vickys experience never picked a poor hotel.
11 aprile 2026
Risposta di Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Lanzarote, we look forward to hearing all about it on your return. Kind regards Shannon
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