Hays Travel - Birtley Recensioni 

Great staff, matched online price, quick and efficient

Always a pleasure to go into my local branch and book holidays. Staff are so helpful and knowledgeable, customer service is always impeccable. Thank you girls in Birtley Branch.

Excellent one on one service

Fantastic as always. Welcoming and professional staff for booking holidays, flights or sorting currency. Can’t single out member of staff - they are all amazing, know their customers and provide amazing in store and after care experience, taking all the stress out of planning.

The response to my enquiry was amazing with Claire’s offer of an alternative even better hotel without even asking was welcomed and booked! Thanks Claire much appreciated!

as soon as I walked in the shop the girls were lovely i was served by Jill she put me at ease as I am going on holiday by myself for the first time .she was very helpful with choosing my holiday nothing was a bother to her so glad I went into hay's travel birtley and recomend it to everyone ..

Everything so easy to sort out , very friendly staff Claire!! was great in finding the right holiday for us , to the price we wanted to pay , which we are very happy about many thanks looking farward to our holiday

Very welcoming helpful and sincere. Made booking easy

Really easy to deal with, got a great deal on a holiday for me

Staff were very helpful and went through the booking process thoroughly. The service was very professional and couldn't falter.

Excellent service from Claire in organising our upcoming trip to New York, providing lots of options for us to consider. She went over and above ensuring that we secured the right flights and hotel location to fit our needs as a family.
Highly recommend

Excellent service by Imogen got exactly what I wanted , will go to Birtley every time

Spot on friendly service

The girls in Birtley are absolutely the best so friendly and can always sort any thing you need out wouldn't go any where else a big thanks to Molly for sorting out holiday and all our requirements that we need she's a star Thanks Molly

Good sales staff polite very helpful always book with them

Everything went smoothly, the travels assistant was friendly, helpful and got everything sorted really quickly

As always the ladies at hays birtley are knowledgeable helpful and friendly and make the booking process easy and good

We popped in to the Birtley branch to see what our options were for a last minute deal, we were attended too by Molly, who despite the apprentice label on her tag handled us like an experienced agent.

She chatted with us about all our requirements taking her notes, then spent time pulling together some options, she knew getting us a good selection may take time so offered we could leave and return. We stayed and enjoyed chatting with Molly and Alex while we waited.

And bless them they endured our cheesy jokes with aplomb!

Molly found us some great options. And offered to save them in our profile so we could head home and discuss.

We returned the next day to pull the trigger. Where another member of staff ( who's name we didn't catch unfortunately) was able to pull up our options and managed to complete the booking immediately.

We had confirmations for fast I didn't even notice them arrive on my phone. With support laid out ahead to ensure we knew of our currency options.

A brilliant store, lovely staff and somewhere we'll certainly try again