Haynes Ford Recensioni 

318
TrustScore 4.5 su 5

4,5

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Valutata 4 stelle su 5

A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto

Scritti dall'azienda

Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

318 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,5

Tutte le recensioni

(318)

70 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer services with a smile

Mark the used car salesman was so helpful and full of humour. He really listened to what we wanted and found us a really good car at a reasonable price.

24 agosto 2025
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Risposta di Haynes Ford

Great to hear Jackie and thank you for letting us know. Will ensure that this comment is passed back to Mark and his manager. We really appreciate the rating so thanks again for leaving it for us.

Valutata 5 stelle su 5

Very helpful and efficient

Quick, efficient and when my requested courtesy car hadn't been returned by a previous customer in time, they quickly arranged for another vehicle to get me back on the road asap. Thanks team, top job 😊

28 agosto 2025
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Risposta di Haynes Ford

Thanks James, really appreciate you leaving us such a great rating and comment.

Valutata 5 stelle su 5

Very Helpful

I am very happy with the service that Haynes provided at my recent visit. They were very helpful.

5 settembre 2025
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Risposta di Haynes Ford

Thank you for leaving us such a top rating and review, it is very much appreciated.

Valutata 5 stelle su 5

Very polite and friendly staff…

Very polite and friendly staff efficiently delivering a good service. I had a very transparent appraisal of the fault on my vehicle and its repair costs.
Well done to all the staff at Haynes ad thank you

3 settembre 2025
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Risposta di Haynes Ford

Thanks Antony, appreciate your comments and rating, thanks for leaving it for us !

Valutata 3 stelle su 5

My car went in for a minor warranty…

My car went in for a minor warranty issue, the car was in "all day" which I knew about however having dropped it at 07:30 am by 4pm id heard nothing and phoned to find it was finished with. I wonder how long it had been sat there for or whether I would have been called.

Improvement needed on updating customers

3 settembre 2025
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Risposta di Haynes Ford

Appreciate that feedback Ian and will ensure it is passed onto the team. It is unusual that you weren't updated during the course of the repair but will make sure we understand why on this occasion you weren't called or contacted in any way. Thanks for bringing it to our attention.

Valutata 5 stelle su 5

Friendly staff who took the appropriate…

Friendly staff who took the appropriate notes for a small concern I had about my car, which was booked in for a service and MOT.

2 settembre 2025
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Risposta di Haynes Ford

Thank you Myra, its always good to hear that our team have been thorough and have listened and reacted. Thanks for your time in leaving us a rating and review, we really do appreciate it.

Valutata 5 stelle su 5

Service team

Service team always friendly and helpful,got a phone call to say car was ready,very good experience.

29 agosto 2025
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Risposta di Haynes Ford

Thank you Mick, reassuring to hear that we provide that experience for you. Appreciate your time in letting us know.

Valutata 5 stelle su 5

Car Service

Proficient and professional service.

29 agosto 2025
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Risposta di Haynes Ford

Thanks Anne, good to hear. Appreciate your review and rating, thanks again.

Valutata 5 stelle su 5

Dashcam installation

Dashcam installation, very efficient, good customer service.

27 agosto 2025
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Risposta di Haynes Ford

Thanks Steve, really appreciate your time in leaving us a review.

Valutata 4 stelle su 5

Ford Fiesta Service & MOT

Phoning the dealership was the easiest way to book a service and MOT, the online Ford booking system was just confusing.
The drop-off and collection went smoothly, the work carried out and billing was explained clearly, there was no need for additional work. The car had been washed which was good given the hosepipe ban.
Overall, I am satisfied with the work carried out.

26 agosto 2025
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Risposta di Haynes Ford

Thank you Andrew, we appreciate that feedback and am glad that our team were able to provide a smooth booking for you. We take onboard the comment about online processes and will ensure that it is passed back to Ford themselves.

Valutata 5 stelle su 5

Ford Transit service after health check

Ford Transit service after health check revealed a number of issues. Completed in one day

21 agosto 2025
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Risposta di Haynes Ford

Thanks for your feedback Alan and great star rating, really appreciated by the team here at Haynes Service.

Valutata 5 stelle su 5

Professional and competent.

Professional and competent.
Thanks Kamil

24 agosto 2025
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Risposta di Haynes Ford

Thank you Tim, will make sure Kamil and his manager are aware of your feedback. Appreciate your time in leaving it for us !

Valutata 5 stelle su 5

focus st line x

every thing was ok except that the car has twin horns but apparently the car only has one which is a bit of a disappointment for a almost top of the range car Laura at reception was very helpful

21 agosto 2025
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Risposta di Haynes Ford

Thank you for your comment and glad Laura was able to help you out. WIll make sure your feedback is passed on.

Valutata 5 stelle su 5

The service department desk

The service department desk
staff were very helpful and knowledgable.

21 agosto 2025
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Risposta di Haynes Ford

Thanks Gaye, really appreciate your rating and feedback, thank you !

Valutata 5 stelle su 5

Great service

I was able to drop the car off really early which helped greatly. I had phone calls all through the day updating me and it was ready to collect promptly. Even bought down to the car park for me. Particular thanks to Laura or Lauren (so sorry I couldn’t remember) at the desk who helped us.

19 agosto 2025
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Risposta di Haynes Ford

Thank you Margaret, appreciate your feedback and will make sure Laura is aware that you appreciated our communication.

Valutata 4 stelle su 5

Recall

made aware there was an recall for my car purchased in January.
arranged day, very easy
disappointed no courtsey car
had to get my sister to pick me up and take me back, while she was at work

18 agosto 2025
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Risposta di Haynes Ford

Hi Geoff, thanks for your review, rating and feedback, it is very kind of you to share.
We do have courtesy vehicles available at each of our sites, however they do get booked in advance and may require more of a wait before your appointment. Next time you need to book in with us make sure to mention it to the operator.

Valutata 5 stelle su 5

Excellent service as usual from Haynes

Excellent service from Kevin and Tommy who went out of their way to ensure I was completely satisfied with the works being carried out.

16 agosto 2025
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Risposta di Haynes Ford

Thanks Jonny for your time in leaving us such great feedback, we really do appreciate it.

Valutata 5 stelle su 5

Incredibly friendly

Incredibly friendly, helpful, and knowledgeable staff. A First Class Service experience delivered. Thank you.

16 agosto 2025
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Risposta di Haynes Ford

Thanks for such a lovely comment, we really do appreciate your time in leaving it for us.

Valutata 5 stelle su 5

I tried to book a replacement sun roof…

I tried to book a replacement sun roof with Autoglass and Haynes in Canterbury, both of which were less than helpful. Haynes Ford Maidstone completed the job efficiently and i'm grateful to have my car back with an intact sunroof.

11 agosto 2025
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Risposta di Haynes Ford

Glad to hear that all was sorted in the end for you Mike, really appreciate your time in leaving us feedback and rating.

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