Hawes & Curtis Recensioni 2.725

Truly appalling customer service. If their strategy is to alienate customers and run the business into the ground they are certainly going the right way about it. My advice to prospective customers would be, just don’t, because if something goes slightly wrong you will definitely regret making that purchase. They are very happy to take your money but absolutely useless at resolving problems. All you will get is a load of stress and wasted time.

The lady for Sardinia (I forgot her name) was very professional and helpful. Good at sizing and with a clear vision of what matches

Stay away from the Oxford Street shop, the staff is absolutely rude and unhelpful.

Order confirmed, payment taken — then suddenly my order was put on hold for a “security check” that was never mentioned at checkout.
I was asked to wait for a random refund of less than £1 to appear on my card, find the exact amount, and email it back so they could verify me and release the order. I’ve never encountered such a long winded process with any other retailer.
Cancelled the order and requested an urgent refund. Very disappointing experience.

I ordered 6 items and only 4 items were shipped, when I reached out to Hawes and Curtis and global-e the company refused to issue refund or reship the missing items. I don't advise anyone to continue to patronize this company as their customer service is terrible. Hawes and Curtis / Global-e is not a reliable and is very mischievous, this is unacceptable. Global-e cannot be reached by phone which makes it very suspicious. I need my refund for items that were not shipped to me. I will leave a review about my experience on every social media platform till they do the right thing.

Purchased an Oxford shirt from Hawes & Curtis.Very disappointed to see it was made in Bangladesh while Hawes & Curtis claims to be a British heritage business.

Most inept customer service experience - ever. I should have read the reviews first. H&C's website has a pop-up offer of a 15% discount. I entered my email as instructed. I received the promo code in my inbox. When I entered it at checkout, it didn't work. When I emailed H&C customer service, I was asked questions for which I'd previously provided the answer - IN THAT SAME EMAIL. Like "Was it full-priced?", "What's the order number?, "What's the promo code?" All of this information was ALREADY IN MY EMAILS to customer service. Because there's a several day (at best) lag in H&C response time, the whole process is aggravating. I was ultimately told to buy the item at full price and H&C would apply the code on its end, so I'd only be charged the discounted price. Surprise! Today, H&C emails me that my order has been processed - AT THE FULL PRICE. This is absurd - and H&C, if you (or your bots) come across this review, don't respond with one of the canned responses I've seen in other reviews here. Just fix the issue! Refund the 15% discount back to the same form of payment I used. It's sad to see a self-described respectable brand behave like a fly-by-night scam artist.

I have now got over 40 of their printed cotton shirts - they are amazing value and the prints are so creative and colourful -wearing them makes me feel colourful and creative ! I spend time matching the colour in the prints to the trousers and cardigans that I buy - a process that gives me immensesatisfaction . I often get positive remarks from people about the shirts.Have been amazed at the poor reviews - I keep thinking how lucky I am to have found this retailer who brings me pleasure every day - the quality did have a minor temp dip some years ago but I think now is v good - maybe folk don’t want shirts that need ironing - I take mine to be ironed to a local launderette.

Product was faulty and refused refund.

I received an offer by email to get any 3 shirts for $135. The email clearly said the offer expired March 8, 2026. I tried to order on March 4 and there was no way to activate the offer. I contacted customer service before March 8 and was told the offer was no longer available. This is very concerning. Where consumers attempt to purchase within the advertised timeframe, retailers are generally expected to administer promotions fairly and as advertised. This kind of behavior should turn us all off from ordering from this company.

The firm has high quality material, but dreadful sizing, and slow and inflexible customer terms and service.

The reply below is incorrect. The offer of a replacement was incredibly unclear and poorly and incorrectly handled. The other point is that the customer service policy is almost an oxymoron - it should just be called a time-wasting policy of obfuscation. I can see that poor ratings are common for the company here. This would have surprised me initially but not after this dreadful experience.

I appreciate the further offer of comms, but I have pretty much exhausted my patience and time with multiple emails and a very inflexible and essentially truculent approach. H&C can write to my email address should they wish to discuss again. It’s been a cornucopia of time waste and inefficiency.

No hassle transaction, good communication and speedy delivery. My first order with Hawes & Curtis, very impressed.
Beautiful black pure wool Men’s Poloneck jumper.
Good fit. Lovely feel of the knitwear and machine-washable!
Thank you.

No wonder when you look at this company and see how many dissatisfied people there are. I was shocked…

Shambles. No regard for the buyer online at all.

Even the sales person I spoke to at the store ( on the call ) admitted they had never worked for a retail company whose return policy was so backwards and with little regard for the buyer..

Made an online order to be delivered to store. It didn’t arrive in the set time frame. Requested to cancel to be informed this can’t be done till it arrives and once it’s returned back to the central hub Then it will be refunded. I said so what happens if it’s lost in transit…

Awful customer service.

I’ll never shop with this brand again online. That is not way to treat a customer’s.

So, be mindful if you shop with this company online.

In response to Hawes & Curtis' February 24th response to my review:

I fully understand that you do not decide the fees but as I pointed out, you should warn your customers that your shirts are manufactured in Bangladesh which carries an extra 28% import duty in addition to the 10% UK import duty. Your website makes NO mention of any import duty before the payment window is reached... You should at the very least make it very clear that a shirt will cost 40% more than the sales price shown.

BUT my biggest grief with you is that you are in no way obligated to use the DDP shipping system (which stupidly charges the import duties upfront). YOU decide to do so for whatever reason (well, we know you benefit from it), but that is totally wrong. It is up to the US customs department to filter any packages at the border, check the customs declaration sticker or paperwork then charge the customer accordingly. Not yourselves. You are simply trying to save money for yourselves by using that type of system without forwarding the savings onto the customer or have some ulterior motive which benefits only yourselves.

I wonder how all the other retailers I purchase from (Charles Tyrwhitt, New & England, Eaton, and more) who also ship from the UK (I sent you proof of my recent CT shipment last week) manage to ship internationally WITHOUT charging any import duty or custom fee?? They do it the "right" and normal way by placing a customs declaration sticker on the box which US customs see when it reaches the border and THEY then charge the import fee accordingly (it is their job after all to regulate and check anything coming into their country...). That is the way things should be, not an overzealous company doing the job for a foreign country.

I would love for you to actually explain to me in detail why you are using the DDP method (which no one else I deal with does...) instead of just shipping it the "normal" way, where you fill out the customs declaration slip and stick it on the package for the US customs. Each time I ask you, you avoid the question or do not respond...

At the end of the day you can "blame" everything on your "international shipping partner" GlobalE for using such shipping system but you are ultimately responsible as you decide to use them, knowing how they proceed. You could easily switch to the traditional method...

Thia is your loss, but your international customers would respect you much more if you actually tried "working with them" instead of choosing to use methods that end up costing them much more than it should. Not all customers are liable for import duties, some have a discounted fee, and the customs office also does not always charge the fees either, depending on various situations, so you are actually charging 100% of the fees to everyone, without knowing, and not even offering an option to opt out of it...
That is totally wrong...

Bought shirts size 16 but unfortunately the sizing was wrong. After an initial negative approach from Customer Services the case was escalated to Management who then dealt with it and a refund was authorised. Unfortunate start but resolved by management in proper way.

Definitely not worth the money and I only gave one star because you have to!
I purchased 8 shirts in total, two lots of four. Two shirts from one group of four split from the cuff to the elbow and without seeing the split or product, customer service immediately concluded wear and tear even though the items were two months old and only worn about eight times. I have since had another shirt split along the side seam. These shirts are way overpriced for their quality.

Most shirts have either shrunk or deteriotated into a rough quality after a single wash, they wouldn't provide me a refund nor a new shirt.

And yes, i've followed the washing instructions keeping it well below 40 degrees.

DO NOT ORDER FROM THIS COMPANY

I ordered a Christmas gift I have been trying to return since, I waited weeks for a return label, and then 15 plus days for the refund. I chased it, they have since said the trousers are in a un refundable state (citing these have been worn and washed) which they haven’t, they have been Xmas wrapped, tried on, deemed the next size up was required and then started the long return).

Such a disappointment, I will never order from these crooks again! Save your money and time. Such bad customer service, and impossible to exchange/return.

Terrible business.

In response to your reply. The trousers were perfect when I returned them to you. Never worn, never washed as you claimed. Terrible service. Will never order from you again. Hopefully this will deter others also as the refund process has been awful!

Ich musste 7 € Versand zu mir bezahlen und wenn ich was zurücksenden möchte auch nochmal 10 €. Frech, werde nie wieder dort bestellen