Hashtechguy Recensioni 

We received headphones in November that have stopped working, we want to return for either an exchange or repair. However, we have just been completely ignored on WhatsApp and emails like other customers, its super frustrating . The cheaper prices come at a big gamble if you should ever need customer services

Update: The item was eventually shipped. Deducting 2 points for non-responsiveness and a slow delivery.

I bought a pair of headphones for £260 and, thus far, have experienced total radio silence, with the tracking number provided being non-functioning.
Therefore, I leave this bad review in the hopes that SOMEONE replies as, thus far, I have tried contacting you through various channels (WhatsApp, Email, onBuy Customer Care) and I continue to be ignored.

Please either ship the item or return the money to myself. Otherwise, I will be forced to pursue legal action.

I don’t understand why most of the 1* reviews on here are about shipping. Surely if you order something (at an extremely competitive price) at a busy time of year, with Royal Mail strikes they aren’t going to be delivered ‘quickly’ especially from China.

My AirPods came before the stated shipping window and they are great. This is not the first time I’ve used OnBuy and it won’t be the last. Great service as long as you’re patient!!

Ordered headphones from them. Shipping takes a while and unfortunately there is no communication from the seller unless you leave a bad review so being a bit more responsive would massively help. Prices are great but not sure if it’s worth the stress of being left blind for weeks until eventually the item turns up… still not convinced if the headphones are genuine as the box wasn’t sealed like you get it from like Currys store and the charging cable doesn’t feel as high quality but… if you’re looking for a better price and not in a rush of getting the item go with this company.

I ordered a speaker from them in august. Speaker was great, until December when it just stopped working. I have tried several times to email, chat, WhatsApp chat, WhatsApp call……ABSOLUTELY no reply at all. My device is still under warranty but I can’t actually get it sorted if no one responds!!! Would NOT recommend purchasing from this company!!

I ordered some Airpods II during black friday (November 29th, 2022 ) and I was well aware that there will be a delay with the shipping of the airpods. I have now been waiting over 40 days for the shipping of the product. Unfortunately without any success. I sent several e-mails and whatsapp messages to hashtechguy. Unfortunately without any success.

NEVER ORDER ANYTHING AT THIS PLACE! THEY ROB YOU.

Do not use. They sent me a firestick that doesn’t work. Wont return my correspondence or refund me. Cowboys.

Ordered a Bluetooth speaker and waited, read some recent reviews on Trustpilot and began thinking I has been scammed, after a couple of weeks I emailed the company and they replied two days later explaining the delay and assured me my order was on way, well it arrived in time for Xmas, panic over, great price, very happy !

Samsung watch lasted 7 months bought via onbuy platform they have contacted this company who didn't respond to them either do not buy from this company
Merry xmas

Ordered 5th January AirPods sent multiple messages no response still not received this was a Christmas gift
Nightmare

Despite the mail strike, the item arrived on time

I have tried to make contact regarding the order I made nearly 3 weeks ago. Nobody has been back to me. The tracking doesn't work and there is no sign of my order as of yet. Not impressed.

I've read a lot of bad reviews on this seller for non response and non delivery but in my case they did respond when I sent an email chasing the order and just as well I did because the order had some technical problem with system. They sorted that quickly and the goods arrived about 3 weeks later.

Still waiting for my parcel from 5dec!!! And no answer from hashtechguy!!!

Item arrived as described, posted promptly arrived slightly late but that was due to the postal strike.

The delivery was exceptionally slow. The goods were shipped on 22 November but I did not receive it until 17th December as the first attempted delivery was 7 Dec then because it was simply a signed for rather than a priority service I could not get priority re-delivery slots. Whilst there were Royal Mail strikes I would have received it a lot sooner had they chosen a more appropriate delivery method for a high value item (£250 plus). I ended up queuing at the post office in the snow twice and spending 40 minutes on the phone to the post office to find out what was going on. Finally got it the third time of queuing - I know all the post office staff well now!

Positive-it eventually arrived
Negative-zero customer service no one replies to emails
Took two weeks to arrive

I have received my order a bit later, but I was warned by Hashtechguy that it might be the case during busy Christmas time.
Very happy with the order. It arrived exactly as described. No regrets so far.
The only comment I could add that company could improve responding to costumer queries. Especially when most of them are worried of being scammed due to very late deliveries, which is experienced nationwide

Items were delivered within the time scale