Harrisonfamilyvets Recensioni 15

Enquired about 50% off nurturing was told the offer ran out but after speak to others they were told offer was only on in March I asked in Feb but they still keep the advert on even when they dont honor it. When I wrote this on their advert I was blocked. Scam and not professional

We had our dogs and our cat registered with this practice for a couple of years. During that time, it became increasingly clear that the practice appears to have taken on more clients than it can reasonably manage, with insufficient staff including vets to meet demand.

On numerous occasions, we were left waiting in the waiting room for 45 minutes to an hour, and more than once over 1 hour 30 minutes past our appointment time. While occasional delays are understandable, this was a consistent issue.

We sadly lost our cat in September 2025. In the months leading up to this, I raised multiple concerns about her health during appointments, but I felt these concerns were not properly addressed. At one point, when I asked whether her asthma symptoms could be linked to other underlying issues, I was told by a vet, “I don’t really know.” At no stage were blood tests or further investigations suggested, despite my concerns about her age and declining condition.

When her symptoms worsened rapidly, we were told there would be a three-week wait for an appointment. We therefore took her to another veterinary practice, where she was diagnosed with kidney, heart and liver failure. As you can imagine, this was devastating news.

We contacted the practice the following day to remind them that she was registered there and that they had a duty of care. We were then offered a same-day appointment for an abdominal scan, which came at considerable cost. The timing made it difficult not to question whether financial factors were influencing decisions.

During that appointment, I asked why further testing had never previously been suggested when I had repeatedly raised concerns. I was met with the response: “Did you ask?” As a pet owner & not a qualified vet.. I rely on professional guidance. It is not realistic to expect clients to know which specific tests to request for symptoms that may be linked to kidney, liver, or heart failure.

I fully accept that our cat was elderly, and we were not expecting miracles. However, this experience along with other similar issues we encountered with our other pets ultimately led us to leave the practice. We were patient and understanding for a long time, but there comes a point where trust is lost. Our pets are family.

I also formally raised complaints, which have gone unanswered something I note appears to be a common theme in other reviews.
I am sorry but I would not recommend.

Thank you so much for taking care of our dogs. We have had to do the difficult thing twice now and both times you've been so kind and sweet and caring to us and our pooches. Nothing is too much. This place is an amazing place, we're so glad we found you. There is quite obviously a caring nature trained from the top down amd its clear to see on every visit.

Regarding Harrison family vet in Mosborough Sheffield . Gerard is an exceptional vet. I find him to be knowledgable , caring and kind. Gerard is approachable and has patience no matter how many questions you need to ask. He goes above and beyond to care for your pet and nothing is too much trouble. I would highly recommend giving 100% and ⭐⭐⭐⭐⭐

Very rude receptionist acted like she owned the place! Will not be staying with this vets now absolutely horrendous!!!

I took my two puppies for vaccination and microchip at Didsbury clinic, at the end I was charged and I paid. A day after I receive a WhatsApp message saying that I was undercharged and had a sum of £71 to pay. I requested an invoice explaining what I was charged for and I was shocked when I realised they charged me £17 for each puppy for a single deworm and flea tablet. I said that I didn't agree with the price and wanted to return the flea treatment. The recepcionist said those tablets couldn't be returned as they could been tampered. I explained that the tablets was still in its involucrum and box but still they didn't accept a return. I don't think this is allowed, any product that stills intact should be deemed for returned , where's my consumers rights anywhere. And on the top of this she them hung up on my me without even say bye.

Great environment for my anxious and nervous dog.
The whole team at the mosborough branch in Sheffield are absolutely outstanding and a credit to the industry.
Particularly Laura , Jade and Gerard …. Fantastic

Having previously trusted Rosie (of the Kingswinford branch), she operated on our dog. His previously perfect eye is now left permanently cloudy due to a corneal ulcer they caused during the operation (it was not his eye ball being operated on so this should not have happened). His stitches also came undone resulting in an emergency operation elsewhere. Rosie has completely ignored our formal complaint and has also refused to engage with the VCMS. The worst experience, please avoid this financially driven, unprofessional and uncaring practice.

Fantastic Vets! The receptionist was so friendly and welcoming and the vet we saw was great with my anxious border terrier. We are on the total wellness plan which is great value for money - would definitely recommend!

New vets that is local and was lovely first time went in, signed up for their monthly subscription and when needed to go ask a quick question about a broken nail they was quite rude, receptionists first thing she said was I don’t have time to register you, we was already registered just wanted to ask if dog needed to be booked in and then the vet pipes up with we don’t have walk ins but you are number 2!.
Then tried telling me I needed to book her in for pain meds which i knew 10000% she didn’t need, poor service rude vet and staff.

Very poor service and I do not recommend Harrison’s vets. They whitewash complaints such that I escalated my concerns to the professional regulator, namely, the Royal College of Veterinary Surgeons (RCVS). They are very unprofessional, unkind and show absolutely no compassion. I do not recommend Harrison’s vets.

DO NOT BE FOOLED. This is not an independent practice. It is owned and run by the person who sold White Cross Vets to IVC . Unhappy with their millions they decided to come back for more . They are strongly affliated still to IVC and have shares in their pet health club scheme. Your money will be going towards lining the pockets of an already overly wealthy group of investors and directors. Find a true independent practice run by hard working vets and nurses with a true passion for their clients and pets . More and more will be opening as a result of these greedy individuals who have tried to crush the spirits and values of the real people.

our dog got injured in their care. they claim this could have happened anywhere else and denied responsibility. our 10 year old dog needs regular vet visit and poking with needle as a result of this injury and Nicole Mann the rude, patronising clinic director, in black and white said they would NOT even meet us half way in cost for what happened in their clinic. I at no point said I would not pay for my dog treatment. i wanted to know how much responsibility would Harrison's family vets would take for what happened under their roof. Nicole Mann and Floriane ojeil refused to treat my old dog that was in pain. not even given painkillers. Customer care is non-existence. money driven. no care for animals when it comes to real situations like this.

Their incompetence when cleaning our dog’s ears caused an extremely painful haematoma in his right ear, causing swelling and distress.

It took two days for a follow up appointment and when we raised concerns about what had caused the injury in the first instance, they back tracked and denied responsibility, although we had been told it was the vet nurse that caused the injury when collecting him from the original appointment.

They then refused to treat our dog, despite having an appointment, leaving him in pain and distress.

The clinic director Nicole Mann lied about contacting us, was condescending and rude, and left my wife feeling that she was being patronised and dismissed due to the fact she was not born in the UK.

We left our dog in their care, they injured him, lied about it, refused to treat him and treated my wife in a manner bordering on racist/xenophobic.

Avoid this company at all costs.

I switched to Harrison’s a number of months ago as was looking for an alternative independent vets which Harrison’s are currently. I found some initial frustrations with appointments via the app (don’t bother) but quickly got booked in via phone, the initial appointment we had was very thorough and a knowledgeable vet. I got a great first impression.

My experience over the past couple of weeks hasn’t been as ideal. My dog had some sickness on 2nd and 4th December, I called Harrison’s on the morning of the 4th for an appointment and was told there was no availability. On the 7th he was sick again so I called and got an appt for shortly later, the vet was thorough and administered an anti nausea injection, unfortunately this injection then caused severe diarrhoea which led to a weekend full of sleepless nights and accidents. On the evening of the 8th my dog’s poo had blood in it which the vet had mentioned would be an obvious cause for concern, I had an appt with another vet on the Sunday evening who recommended getting booked back in asap, I called on the morning of the 9th and got an appointment for late afternoon. Again the vet did a thorough exam and prescribed 3 x medications and provided info on next steps which would be blood tests, scans etc. The vet recommended to book an appointment for 1 week later, I tried to do so before leaving but was advised there was already no availability with the same vet or any others and to call back at 8:30am on the day. My dog still wasn’t ’right’ so I called less than 15 mins after opening on the 16th and requested an appointment for in-depth bloods, I was told all the emergency appts had already gone so I asked what availability was left for the week and was told it would be after Christmas (nearly 2wks later) for a “routine appointment”. I explained there was nothing routine about an in-depth blood test being requested for my dog who was still unwell and which had been recommended as next steps by the vet, I also confirmed the vet had recommended a follow up on this date which I had already tried to book when leaving the week before so the receptionist said she would take a note and speak to the vets either by the end of the day or the next day and get back to me with availability. This already felt like a while to be waiting being conscious of the time needed for blood results and any potential follow on actions with the pending festive period. To note, I had asked about timescales for bloods and on the call was told both ‘a couple of days’ and ‘within the week’.
As far as the follow up call and appointment, I’m still waiting for the call back which never came.
On this occasion I found it difficult to get my dog the care he needed from Harrison’s due to the lack of availability and also think it shows a lot that I have never been contacted back as stated. I appreciate the festive period is busy and vet’s are likely on leave but this wasn’t a great experience.