Harlow Bros Recensioni 

271
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... Leggi di più

Valutata 5 stelle su 5

The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... Leggi di più

Valutata 5 stelle su 5

Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... Leggi di più

Dettagli dell'azienda

  1. Rivendita di legname

Scritti dall'azienda

The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

271 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,1

Tutte le recensioni

(271)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Fabulous customer service but......

Fabulous customer service, very helpful and friendly staff.
The timber had handling damage and large areas of soiling, it was meant to be superior final finish grade.
Returned for replacement without issue but it was inconvenient and time consuming

19 ottobre 2024
Logo di Harlow Bros

Risposta di Harlow Bros

Good Evening,
How are you?
Firstly thank you for ordering from Harlow Timber, it is genuinely appreciated by the whole team.
We are sorry that the carrier damaged your consignment.
Whilst these issues are rare, we can understand when it does occur it's frustrating, so please accept out apologies.
We were pleased to read that despite the delay this caused for you our customer service team we helpful and friendly, an we very much hope that this issue has not detered you from using us again in the future.

Thank you again

Best wishes

Simon
Harlow Timber Group

Valutata 5 stelle su 5

Broken Ogee

bought a handful of trim pieces for a picture frame detail on my landing& down the stairs. arrived quickly& securely packaged. will use again

18 ottobre 2024
Valutata 3 stelle su 5

An ok experience

Delivery arrived on the correct day, but a few of the lengths of skirting were quite badly damaged

17 ottobre 2024
Logo di Harlow Bros

Risposta di Harlow Bros

Good Morning,
How are you?
Firstly thank you for choosing Harlow Timber for your materials requirements.
We are sorry to hear that our carrier has caused some issues with your consignment.
I have asked the customer service team to reach out to you and offer assistance.
We were unaware of you issue, however should you need to report an issue or make a query on any order your can contact us on our published channels by calling: 01509 274198 or dropping an email to: websales@harlowbros.co.uk.
The team are on hand to assist, and once again out apologies and thanks for chosing Harlow for your requirement.

Thank you and take care

Simon
Harlow Timber Group

Valutata 5 stelle su 5

Great service, great product

Bought a loft ladder kit online, collected in branch and unfortunately I'd ordered one that was too large. Harlow were happy to exchange even though I'd opened it. Really happy with the service, item was great and really well priced.

28 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

A great company to deal with

A great company to deal with, highly recommended and would not hesitate in using again, didn’t have the sizes I first wanted but was contacted quickly and easy solved the situation, very helpful

13 ottobre 2024
Valutata 1 stelle su 5

I’m done with Harlows

I’m done with Harlows, everything was in stock when I ordered and now they having trouble with my order…needed for a job and they praise there service on being reliable when they are far from it…. Third time over a few months they lack everything… never got in contact with me about an order, staff moaning about size of order I’m done with these and finding a new supplier… will not be recommending at all.

27 settembre 2024
Non scritta su invito
Logo di Harlow Bros

Risposta di Harlow Bros

Good morning,

How are you?
Firstly thank you for chosing Harlow for your requirements, it's genuine appreciated by the whole team.
We were concerned to read your comments, and conducted an investigation into your thoughts.
The Harlow customer service team are on hand to assist between the hours of 07:30 to 17:00 Monday to Friday by phone: 01509 842561 or by emailing to: sales@harlowbros.co.uk.
The team are experienced and willing to help with any order or enquiry.
Whilst we are aware that we have not met your expectations on this occasion, we pride ourselves in our dedication to our customers, and would encourage you to contact us directly when you have future need for materials.
Thank you again for taking the time to leave a review, and best wishes for your ongoing projects.

Harlow Timber

Valutata 1 stelle su 5

A very rude woman.

After attending a job interview at Bluebridge in Halstead, the company claimed that a deaf man wearing a collar was driving an HGV, and reassured me that my hearing loss wouldn't be an issue for driving an HGV. However, I didn't receive any communication after 3 weeks, indicating that I was not successful. To my surprise, the same role was advertised again three weeks later. It became clear to me that they did not want to hire someone with a disability to drive an HGV. I want to call out Gwyneth Plummern, the Operations Director, for this unacceptable putting of disabled people off work for Harlow Timber Systems (Eastern) Limited.

2 settembre 2024
Non scritta su invito
Logo di Harlow Bros

Risposta di Harlow Bros

At Harlow Timber Systems (Eastern) Limited, we pride ourselves on fostering an inclusive and equitable work environment for all, including individuals with disabilities. We are deeply committed to promoting diversity and ensuring that our recruitment process remains fair and transparent for every applicant, regardless of any physical or sensory impairments.

Your statement regarding your experience at Halstead is disappointing to us but I am sure you can appreciate that we are unable to offer a role to every applicant and although we appreciate that you are disappointed at being unsuccessful at this time, we would encourage you to watch for further vacancies. In response to your statement that the role was readvertised 3 weeks later, this is due to a new vacancy within the team not the same role readvertised as stated.

I would like to reaffirm that at Harlow Timber Systems, we have no issue with recruiting individuals with disabilities, and we remain committed to providing equal opportunities to all. We welcome applications from diverse candidates and believe that everyone, including individuals with hearing loss or other disabilities, can contribute significantly to our team. We wish you the best with your job search.

Valutata 1 stelle su 5

Don't buy on-line

Don't buy online... I explained what I wanted the timber for on the phone, they sent timber that was not suitable and won't accept any liability for it. I'm now stuck with a pack of timber I can't use andcwill have to go local now to buy again. Not good enough.....

15 luglio 2024
Non scritta su invito
Logo di Harlow Bros

Risposta di Harlow Bros

Good Afternoon,

How are you?
Firstly thank you for buying from Harlow Timber Group.
We are sorry that you were not completely satisfied with you order, however we were not made aware of this, and if you do have any issue at all your can contact us on our published details by email at: websales@harlowbros.co.uk or by calling 01509 274198. Our customer service team is on hand to assist with any issue you may have with your order, and we very much hope to hear from you again when you have a requirement for timber & associated products.
Thank you and take care

Simon
Harlow timber Group

Valutata 5 stelle su 5

Helpful with custom cutting on order

The sales advisor helped me out with some custom cutting requirements, and didn't charge extra for cutting as it was only a couple of MDF sheets. Very happy!

The delivery charge was quite a lot for my quite small order (£35), but, it still worked out cheaper overall than other merchants I looked at.

10 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Can't recommend highly enough

Can't recommend highly enough, took delivery of torus 7 inch skirting board and surprised at the quality and thickness. Expected it to be similar to B&Q or Wickes quality, nothing like twice as thick. Delivered on the promised date and phoned to confirm delivery 2 days before.

13 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great quality products cut to size

Great quality products cut to size. Amazing customer service, competitively priced would highly recommend the Nottingham branch. Guy behind the desk was a pleasure to deal with and resolved a small issue I had quickly and very professionally.

6 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Helpfull friendly staff reasonably…

Helpfull friendly staff reasonably priced prducts cut to size, I cannot fault the service recieved from this company first rate have only driven to the Hinkley depot asked for required materials paid and left completely satisfied with both service and goods good job guys keep up the good work.

26 ottobre 2023
Non scritta su invito

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