Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Leggi di più
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Leggi di più
L'azienda ha risposto
I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quick... Leggi di più
L'azienda ha risposto
Hardsoft have always supplied our computers and we always go back to them to upgrade. Very good, quick and efficient service.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su HardSoft - Devices for Teams
Scritti dall'azienda
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Informazioni di contatto
The Old Barn, CM21 9AE, Sawbridgeworth, Regno Unito
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Eccellente
1556 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
swift communication from the team
swift communication from the team
15 dicembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Seema,
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced swift and efficient communication from our team.
At HardSoft, clear and timely communication is a core part of how we support our clients, and it is encouraging to know this was reflected in your experience.
We look forward to continuing to support you and working with you again in the future.
Best regards,
The HardSoft Team
5 Stars for Megan
Megan is always incredibly helpful, friendly, and quick to respond, her speedy replies make a real difference. It’s a pleasure working with her, and her support is greatly appreciated.
17 dicembre 2025
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Risposta di HardSoft - Devices for Teams
Hi ASB,
Thank you for taking the time to share such positive feedback.
We are delighted to hear about your experience working with Megan. Providing timely and friendly support is something we take great pride in, and feedback like this reinforces that standard.
We truly appreciate your continued trust in HardSoft. We look forward to supporting you further in the future.
Best regards,
The HardSoft Team
Help fixing broken Macbook screen
My leased Macbook had a broken screen. Hardsoft organised collection for repair and provided a load device to enable me to keep working. This was done swfitly and easily. Thanks Hardsoft
16 dicembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Kevin,
Thank you for taking the time to share your experience with us.
We are pleased to hear that our team was able to quickly organise the collection and repair of your MacBook, as well as provide a loan device to ensure minimal disruption to your work. Delivering a smooth, efficient service during situations like this is exactly what we aim for.
We appreciate your trust in HardSoft and look forward to continuing to support you in the future.
Best regards,
The HardSoft Team
Danielle maintained strong…communication
Danielle maintained strong communication with myself and always responded back to me within a substantial timeframe.
Having issues recieving the devices from Dpd on multiple occasions Danielle was extremely helpful trying to get the devices to my store which was more than appreciative.
She also gave a personal touch in her emails which is also refreshing to see these days.
11 dicembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Becky,
Thank you for taking the time to share your experience.
We understand how frustrating delivery issues can be and it is great to know that Danielle’s persistence and personal approach helped ensure you received your devices successfully. Providing attentive, human-centred service is something we value deeply, and your feedback reassures us that we are delivering on that commitment.
We truly appreciate your review and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Risposta di HardSoft - Devices for Teams
Hi Jose,
Thank you so much for your wonderful review! We’re delighted to hear that you consistently receive quick and seamless service from our team. Your continued trust means a lot to us.
We’re always here when you need us and we look forward to supporting you again soon!
Best regards,
The HardSoft Team
great service and communication to get…
great service and communication to get my new pc delivered and updated- we had a problem which mean a recall and new device. this was handelled very well.
17 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Ben,
Thanks so much for taking the time to share your experience. We're pleased to hear that you were happy with the delivery and setup of your new device, and we appreciate your patience during the unexpected recall. Our team works hard to resolve issues quickly and keep our customers informed, so it’s great to know this came through for you.
If you ever need anything in the future, we’re here to help.
Best regards,
The HardSoft Team
Michelle was incredibly helpful
Michelle was incredibly helpful and quick to respond to my messages.
20 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Helen,
Thank you so much for your wonderful review! We’re thrilled to hear that Michelle was able to support you quickly and efficiently.
Providing fast, friendly and reliable service is something we take great pride in, and we’re delighted that your experience reflected that. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
Risposta di HardSoft - Devices for Teams
Hi Andrew,
Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with our team. Delivering friendly, reliable, and expert support is exactly what we strive for, and it’s great to know we hit the mark.
We truly appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
The HardSoft Team
Michelle is very communicative and goes…
Michelle is very communicative and goes above and beyond!
27 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Dax,
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that Michelle delivered the high level of service we aim for.
We’re thrilled that your experience with HardSoft has been smooth and positive. If you ever need anything in the future, we’re always here to help!
Best regards,
The HardSoft Team
Great customer service
Great customer service, kept us informed, goods arrived on time with no damage
21 novembre 2025
Risposta di HardSoft - Devices for Teams
Hi Mitchell,
Thank you so much for taking the time to leave this great review! We’re delighted to hear that you received excellent customer service and that your devices arrived on time and in perfect condition.
Our team works hard to keep clients informed every step of the way, so it’s fantastic to know this made a positive difference to your experience.
If you ever need any support or have questions about your equipment, we’re always here to help.
Best regards,
The HardSoft Team
Faulty charger swap
Michelle dealt with everything well and helped get the issue and my query resolved promptly. Thanks again Michelle
20 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Sean,
Thank you so much for your kind words and for taking the time to leave us a review! We’re delighted to hear that Michelle was able to assist you efficiently and get everything resolved quickly.
Providing fast and friendly support is something we pride ourselves on.
If you need anything else, we’re always here to help.
Best regards,
The HardSoft Team
Thank you for a great service
Thank you very much to Danielle for ensuring my parcel was delivered to me efficiently and without delays :)
20 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi there,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that Danielle was able to assist you and ensure your parcel was delivered smoothly and on time. Providing efficient, reliable service is at the heart of what we do, and it's great to know this was reflected in your experience.
If you ever need anything else, we're always here to help.
Best regards,
The HardSoft Team
Danielle provided excellent customer…
Danielle provided excellent customer service throughout the whole process.
20 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Megan,
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that Danielle made your experience smooth and enjoyable - providing friendly, attentive service is exactly what we aim for at HardSoft.
If you ever need anything in the future, we’re always here to help!
Best regards,
The HardSoft Team
Efficient and friendly support
I had a great customer experience with HardSoft. Danielle was very helpful and reply quickly to any of our questions. Our problem was fixed quickly and the process went smoothly.
14 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Coline,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Danielle was able to support you efficiently and that everything went smoothly. Providing fast, friendly, and reliable service is at the heart of what we do, so your feedback really means a lot to the team.
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
Fantastic experience with HardSoft
Fantastic experience with HardSoft - dealt with my broken laptop and got me back up in running quickly with no fuss or delay. A1 service!
13 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Graeme,
Thank you so much for your fantastic review! We’re really glad to hear that our team could get your laptop back up and running quickly and without any hassle. Providing fast, fuss-free support is exactly what we aim for, and it’s great to know we delivered an A1 experience for you.
If you ever need anything in the future - whether it’s tech support, upgrades, or advice, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
I recently had to send my MacBook Air…Excellent, friendly and efficient service from HardSoft Computers
I recently had to send my MacBook Air in for repair and the whole process was handled brilliantly from start to finish. Michelle from the Customer Care Team was fantastic — friendly, clear, and proactive throughout. She kept me updated at every step, arranged a loan laptop quickly so there was no downtime for our business, and made sure everything was collected and returned smoothly.
It’s rare to find customer service that’s this professional and genuinely helpful these days — nothing ever felt like a hassle. I’m very happy with the support I received and wouldn’t hesitate to recommend HardSoft to anyone looking for a reliable and customer-focused IT partner.
Thanks again to Michelle and the team for making the whole process completely stress-free!
13 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Martin,
Thank you so much for taking the time to share your experience. We're delighted to hear that Michelle and our Customer Care Team were able to support you so effectively. Ensuring minimal downtime and clear communication throughout repairs is exactly what we strive for, so it’s great to know this made a difference for you.
Your recommendation means a lot to us, and we’re thrilled that the process felt smooth and stress-free from start to finish. We’ll make sure Michelle and the team receive your wonderful feedback.
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
Hardsoft were very quick to act on the…
Hardsoft were very quick to act on the request and have delivered. The constant update was extremely helpful so that i was able to feedback to management. A very big thank you to Rick and Michelle
10 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Armend,
Thank you so much for your kind words! We’re delighted to hear that our team, especially Rick and Michelle, were able to assist you promptly and keep you well-informed along the way. Clear communication and fast delivery are key priorities for us, so it’s great to know this made a difference to your experience.
We really appreciate you taking the time to share your feedback. If there’s ever anything else we can do to support you, don’t hesitate to reach out.
Best regards,
The HardSoft Team
Always great service
Always great service
Danielle Parker is who we have been dealing with at our company and has always been wonderfully responsive to any issues or concerns we may have. We have had a few issues in the past with the rise in phone stealing etc in London and she has always been on hand to provide accurate and timely problem solving to make sure that our staff can continue to operate
4 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi Pete,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Danielle has provided such responsive and reliable support.
Your continued trust in HardSoft means a lot to us, and we’ll make sure to keep delivering the same level of care and efficiency you’ve come to expect.
Warm regards,
The HardSoft Team
Great support from Michelle
Speedy and quick response from Michelle in customer care on a complex ticket!
5 novembre 2025
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Risposta di HardSoft - Devices for Teams
Hi TJ,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Michelle was able to assist you quickly and effectively - especially on a complex query. Providing fast, knowledgeable support is something we take great pride in, and your feedback lets us know we’re on the right track.
If you ever need further assistance, we’re only a message or call away!
Best regards,
The HardSoft Team
very quick replacement after work…
very quick replacement after work laptop broke, well organised and timely
27 ottobre 2025
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Risposta di HardSoft - Devices for Teams
Hi Will,
Thank you for your kind words! We’re so pleased to hear that our team could get your replacement laptop to you quickly and without any disruption to your work. At HardSoft, we understand how essential reliable tech is for business productivity, so we make it a priority to resolve issues fast and efficiently.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further support.
Best regards,
The HardSoft Team
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