The Handmade Christmas Co Recensioni 

3999
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Really lovely Christmas crackers. Would highly recommend. Customer service is excellent. There was a mix up over delivery which was sorted out quickly, politely and generously. Will always get my... Leggi di più

Valutata 5 stelle su 5

I so like this company..the products they sell are completely unique and a delight to give as gifts. Easy process to purchase and always kept informed. Compliments and thanks to all at the Handmade C... Leggi di più

Valutata 5 stelle su 5

What a fantastic find this company is. Ordered a personalised Father Christmas letter with a “nice list” pin badge. Came very quickly and such a gorgeous looking letter! Came in a separate envelope... Leggi di più

Valutata 5 stelle su 5

After finding the website being unable to take my order for a personalised bauble with my wife’s name on it, for several weeks, I received an email from a kind young lady stating that the site had bee... Leggi di più

4,7

Eccellente

TrustScore 4.5 su 5

4K recensioni

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Non risultano inviti alla recensione recenti

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(3999)

164 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Really good company

The company is great, good idea to be able to track the progress of the item being made, fairly quick delivery given it’s a small business and the item I ordered was personalised. My only negative is that my wooden box has a slight grey tint in certain parts and over the personalised name however doesn’t affect the use and is still a really lovely product.

21 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great quality

Items where as described if not better, communicating was great and delivery was not very long at all. I cant wait to see my daughters face when she sees the items.

18 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

If you want it to be special…

Last year I bought the personalised baubles and we loved them. This year I decided to buy the personalised wooden decorations and they didn’t disappoint. Most of my family live in other countries and I thought this was a good way to remember them at Christmas. All our names on the Christmas tree. The waiting time was reasonable given the personalised nature of the items I ordered and Handmade Christmas Co packaged my order well so I don’t mind the delivery charges, plus you can track your order. If you are looking for that extra special touch during the festive season, I strongly recommend you to have a mooch at what’s on offer.

19 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Really disappointed

Really disappointed, not the quality of previous years.
I ordered 2 personalised Christmas decorations.
The laser marks on the wood grain are very uneven - darker in some areas and really light in others which makes it look unfinished.
There are also obvious marks in the wood which make it appear damaged and detract from the finish.
The name on one of the decorations is not central so looks unprofessional.
I have contacted the company but they appear to think all of these issues are acceptable!!
This was my third year ordering from this company and these decorations are definitely inferior quality.
I’m not sure I can give these as gifts due to the quality.
An expensive mistake.
Shame…

19 novembre 2025
Non scritta su invito
Logo di The Handmade Christmas Co

Risposta di The Handmade Christmas Co

Hello Fiona,

Thank you for taking the time to leave a review, and for ordering with us for the past three years – we do appreciate your repeat custom, which is why we’ve taken your concerns seriously and looked closely at the photos you sent.

Our wooden decorations are made from 100% natural wood, and the engraving is done directly onto the surface of the timber. This means the laser reacts differently depending on the grain structure and density in each area, which is why you’ll see some parts appear darker and others lighter.

The “marks” you’ve referred to are natural medullary rays within the wood, not damage or dirt, and are a normal characteristic of this material. No two pieces will ever be identical, and this is part of the design and finish of the product.

After reviewing your images, we couldn’t identify any manufacturing fault or damage to the items you received, and the decorations are in line with the product description and examples shown on our website. That’s why our team explained that what you’re seeing is a natural feature of the wood, rather than a defect.

We fully accept that the natural variations in the timber may not be to everyone’s taste, and we’re sorry that in this case the final look wasn’t what you had in mind. Our intention was not to dismiss your concerns, but to be transparent about how the product is made and why it looks the way it does.

If you’d like to discuss this further, you’re welcome to reply to our last email and we’ll be happy to continue the conversation directly.

Best wishes
Elizabeth

Valutata 5 stelle su 5

Excellent quality

Very happy with my purchase. The chocolate bars look amazing and are very good quality. When I had a query with my order I sent an email at night and the following morning I received a reply giving a clear response. I would definitely recommend this site.

27 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Personalised Christmas cracker

I ordered a personalised Christmas cracker for my great nephew as an addition to his Christmas present. I saw this company on line and it was just what I was looking for. Ordering was easy and I could track item. The item arrived on time and the personalisation was great. Beautifully presented and his name was so clear on the Cracker. I was a bit worried as it contained a small minature of alcohol but worrying unnecessarily, it was packed great. I would recommend this company for something a bit different and will certainly use them in the future. Well done.

15 novembre 2025
Non scritta su invito

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