Long term customer who has had many successful orders, occasionally items get refunded and not sent. On this occasion I ordered a suit and pants matching set in green. Pretty particular colour.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Good but. Something has changed recently. I’ve ordered in the past and received a tracking number quickly and I could see it moving from New Zealand to Australia. Those products had arrived wit... Leggi di più
L'azienda ha risposto
This store is good for people like me who are into wearing minimal design clothing. I love the Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well k... Leggi di più
I ordered the wrong size of shorts for my husband, so returned them and they soon sent the correct size at no charge. Brilliant service, thanks.
Dettagli dell'azienda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento
- Negozio di abbigliamento streetwear
- Negozio di abbigliamento donna
Informazioni fornite da varie fonti esterne
Hallenstein Brothers, more commonly referred to as Hallensteins, is a New Zealand based men's fashion, street and lifestyle retailer.
Informazioni di contatto
Stati Uniti
- www.hallensteins.com
2,6
Scarso
26 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I have bought 10 t-shirts over the last…
I have bought 10 t-shirts over the last 18 months and all of them have become baggy around the neck. The elastic has given and they are pretty much unwearable unless you like that look! Nothing new about my care of product or washing….my other tops have not done this.
I felt it my duty to warn people that the quality is flawed. Sorry to say.
14 dicembre 2023
Non scritta su invito
Don't purchase online from Hallensteins
Placed an online order. They couldn't deliver it all, only the part of the order that was pointless without the main product. They sent me an email to let me know. I immediately replied asking them to cancel the order before it was sent. They said no and were rude about me not understanding their own intricate ordering process, despite it not being collected by NZ post yet. Refused to help return the item they shouldn't have sent and am now stuck with it. Will never be working with their rude company again.
27 novembre 2023
Non scritta su invito
Love buying their Shirts only
Love buying their Shirts only and Shirts only....They fit me perfectly....And on point pricing.
30 novembre 2022
Non scritta su invito
Wasn't the fastest delivery but I'm…
Wasn't the fastest delivery but I'm happy with what I ordered. I will be a return customer.
13 maggio 2023
Non scritta su invito
Terrible customer service
I placed the order at 8:28pm Wednesday, clicked the wrong pants size by accident, emailed customer service at 9:14pm the same day explaining the situation.
At 7:37am the following day I received an emailed saying that my order had been prepared and was ready to be picked up by the courier. At 8:29am I received another email stating that my order had been processed and they will not make any changes.
The order hadn’t even left the warehouse, it didn’t get picked up until 1pm that afternoon. Basically just too lazy to find the order and fix the mistake. Now I have to go through the huge hassle of returning the item, paying for the return shipping, and replacing it with the correct size.
What would have been a 5 min job for your staff, has now turned into a 3 day hassle and extra cost for me. Will never shop at Hallensteins again.
ORDER NUMBER: #1470561
CUSTOMER SERVICE REP: Nic
1 febbraio 2023
Non scritta su invito
Hallensteins Brothers!
This store is good for people like me who are into wearing minimal design clothing. I love the
Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well known like designer brands, it's worth the price!
Pros
- Good pricing
- Good deals when purchasing multiple items
- Good customer service when needing some help on picking items and sorting out a problem
- Easy website to browse and shop
- Good and minimal designs for different occasions
Cons
- Some of the quality is not that good
- It's sometimes hard to find your size when in store
23 settembre 2022
Non scritta su invito
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