NO SYMPATHY CO.UK
The circumstances were.
We were doing a charity event in a hire van, on arrival at our port of departure, the French requested us to load the bikes in the van as THEY had made a error and allowed another group of cyclists on thinking we were them, on departure from the ferry on the morning, this threw our plans into a bit of a mix up, at no point had we planned to have to meet foot passengers, our booking attached was for cyclists and a van, on arrival at Portsmouth I asked as I have never been where do I go to get the foot passengers and unload the bikes, the port staff told me the front of the building, I was looking for the front of the building not a parking area and accidently entered then waited, assuming I was in the correct area for the foot passengers.
Due to their arrogance and lack of empathy we will now have to take £60 out the funds raised.