I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Leggi di più
L'azienda ha risposto
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Leggi di più
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Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing de... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Informazioni di contatto
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Regno Unito
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The delivery guys arrived on time…
The delivery guys arrived on time specified. Very pleasant and helpful. Thank you for the wonderful service.
28 ottobre 2025
Risposta di Grosvenor Furniture
Hi Sam,
Thank you so much for your lovely review!
We’re delighted to hear that your delivery arrived on time and that the delivery team were pleasant and helpful. We’re glad you’re happy with the service, and we hope you’re loving your Lille French Mahogany 3 Drawer Chests.
Thank you again for choosing Grosvenor Furniture.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent quality furniture
The quality of the furniture is excellent. You can tell it’s been designed and made by someone who likes their job! Simon was also brilliant in sorting out delivery and keeping us in the loop. I can’t fault the product or service. We’ll be back for more bits soon.
28 ottobre 2025
Non scritta su invito
Risposta di Grosvenor Furniture
Hi Tom,
Thank you so much for such a fantastic review!
I’m really pleased to hear you’re happy with the quality of your French upholstered bed – we put a lot of care into the design and manufacture, so it’s lovely to know that comes across.
It was a pleasure helping to arrange your delivery and keep you updated along the way, and I’m delighted the whole experience has been a positive one.
We really appreciate you choosing Grosvenor Furniture and look forward to helping you with those extra bits when you’re ready.
Best wishes,
Simon
The Grosvenor Furniture Team
Brenda. basingstoke
Good quality furniture at great prices, friendly and very helpful staff would certainly use grosvenor furniture again.
21 ottobre 2025
Non scritta su invito
Risposta di Grosvenor Furniture
Hi Brenda,
Thank you so much for your lovely review!
We’re really glad to hear you’re happy with your Lille Oak bedroom furniture and felt you received good quality at great prices. It’s also wonderful to know you found the team friendly and helpful.
We really appreciate you choosing Grosvenor Furniture and would be delighted to help you again in the future.
Warm regards,
Simon
The Grosvenor Furniture Team
Risposta di Grosvenor Furniture
Hi Nick,
Thank you so much for your fantastic review!
We’re really pleased to hear you felt the service was “gold standard” — quick responses, clear communication and keeping our promises are exactly what we aim for. We’re delighted you’re happy with your mahogany Lille Double Wardrobes too.
Thanks again for choosing Grosvenor Furniture. If you ever need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
Excellent service from ‘real’ people
So impressed with Grosvenor. I ordered a chair one day, a lovely guy called the next day to see if I’d be in to take delivery and delivery arrived the following day. Excellent service.
20 ottobre 2025
Risposta di Grosvenor Furniture
Hi Angela,
Thank you so much for your wonderful review!
We’re delighted to hear you were impressed with the service — we take pride in offering real, personal communication, so it’s great to know that stood out. We’re glad your Burford Natural Linen Dining Chair with Oak Legs arrived so quickly and smoothly too.
Thank you again for choosing Grosvenor Furniture. If you need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
5/5 for service and quality
5/5 for service and quality, gorgeous bar stools and a great company to do business with. The bar stools came very well packaged and they are absolutely stunning.
Thank you
18 ottobre 2025
Risposta di Grosvenor Furniture
Hi Sylvia,
Thank you so much for your fantastic review!
We’re delighted to hear you rated us 5/5 for both service and quality. That means a lot to us. It’s wonderful to know you’re so happy with your Bailey Grey Velvet Kitchen Barstools – Polished Steel, and that they arrived beautifully packaged and looking stunning in your home.
Thank you again for choosing Grosvenor Furniture — we truly appreciate it.
Warm regards,
Sarah
The Grosvenor Furniture Team
Delivered on time
Delivered on time kept us updated, driver took furniture upstairs for us many thanks
8 ottobre 2025
We love the new bar stools
We love the new bar stools. Great service from Grosvenor and promptly delivered. Would certainly recommend.
13 ottobre 2025
Great
Amazing quality dining chairs for a great price. Great communication and fast delivery. Chairs came fully assembled too.
5 ottobre 2025
Risposta di Grosvenor Furniture
Hi Nicole, thank you for your lovely review! We’re so pleased you’re happy with the quality and value of your Clara Grey Velvet Dining Chairs, and that delivery and communication went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great communication arrived when said…
Great communication arrived when said very pleased
8 ottobre 2025
Risposta di Grosvenor Furniture
Hi Laura, thank you for your feedback! We’re delighted to hear everything arrived on time and that you’re so pleased with your Chelsea Light Grey Scoop Dining Chairs.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great high quality bed frame
Great high quality bed frame. Easy to build and a quick delivery experience,
8 ottobre 2025
Risposta di Grosvenor Furniture
Hi Edwin, thank you for your kind review! We’re so pleased to hear you’re happy with the quality of the Lille French Limed Oak Bed and found it easy to build, and that delivery went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Excellent supplier
Excellent communication. Fast delivery. Great product. Good value for money.
3 ottobre 2025
Risposta di Grosvenor Furniture
Hi Diane, thank you for your wonderful feedback! We’re delighted you’re happy with the Burford Champagne Velvet Dining Chairs and you received good service — it really means a lot to us.
Kind Regards
Sarah
The Grosvenor Furniture Team
Very good service on time
Very good service on time, Delivery thank you very much. I really appreciate.
2 ottobre 2025
Risposta di Grosvenor Furniture
Thank you for your kind feedback! We’re so pleased to hear everything went smoothly with your delivery and that you’re happy with your Thiago Grey Faux Leather Bar Stools.
Kind Regards
Sarah
Customer Service
Snow White Mirror
After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took a chance and ordered the mirror in their Autumn sale making a significant saving. I ordered it on a Wednesday evening and received it on Saturday afternoon. It was easy to assemble and is perfect in its chosen location. I would concur with all the great reviews.
1 ottobre 2025
Risposta di Grosvenor Furniture
Thank you for your lovely review! We’re so pleased the Lille Dressing Table mirror arrived quickly, was easy to assemble, and looks perfect in your home. Delighted we could help you find just the right piece.
Kind Regards
Sarah
The Grosvenor Furniture Team
Unusable bed and no refund
This is the first review I’ve ever written, but I felt I had to share my experience. I bought a bed from Grosvenor in May 2025 and paid an extra £85 for them to assemble it. It’s the most expensive bed I’ve ever bought, so I expected good quality — but from the start, something didn’t seem right. Later the contractors confirmed that the supporting legs hadn’t been attached properly during assembly. Because of that mistake, the bed snapped and became unsafe to sleep on.
At one point they even sent me some bolts in the post and expected me to fix it myself. I couldn’t use the bed for months, and now they seem to be avoiding my messages completely. They offered to replace one side rail, but that doesn’t solve the real issue — it was assembled incorrectly from the start. I did wonder if they’d have taken the concerns more seriously if I’d been a man. I was treated as if I was being silly and just couldn’t figure it out.
I’m really disappointed with how this has been handled. For the price I paid, I expected much better quality and customer service.
1 giugno 2025
Non scritta su invito
Amazing service !
Amazing service !
From ordering to delivery everything went well and free delivery was a bonus.
Contact with Simon via email was very good.
10 settembre 2025
Risposta di Grosvenor Furniture
Hi Karen, thank you so much for your kind words. I’m really pleased to hear everything went smoothly from ordering through to delivery, and that you were happy with the free delivery service.
It was a pleasure assisting you, and we hope you enjoy your new Clara Grey Brushed Velvet Dining Chairs.
Kind regards,
Sarah
The Grosvenor Furniture Team
Risposta di Grosvenor Furniture
Hi Lauren, thank you so much for your kind words — we’re delighted to hear you’re happy with both the service and your Lille French Mahogany Upholstered Bed.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Sarah
The Grosvenor Furniture Team
Risposta di Grosvenor Furniture
Thank you for your kind review! We’re so pleased to hear you’re happy with the quality of your Lille French Bedside Table and that delivery with DPD was smooth and hassle-free. We really appreciate your feedback and look forward to serving you again.
Kind Regards
Sarah
Customer Service
Fabulous customer service!
From the ease of placing my order through to the DPD delivery service; this purchasing experience has been seamless.
21 agosto 2025
Risposta di Grosvenor Furniture
Thank you for sharing your experience! We’re delighted to hear that from ordering through to delivery everything was seamless for you and you are pleased with your Clara Green Kitchen Stool. Providing excellent customer service is very important to us, and your kind feedback means a lot to the team. We look forward to welcoming you back again soon.
Kind Regards
Sarah
Customer Service
Excellent selection and amazing service.
9 agosto 2025
Risposta di Grosvenor Furniture
Thank you for your lovely review! We’re so pleased you are happy with your Bellagio Grey Sintered Stone Dining Table and you received good service. We look forward to helping you again in the future.
Kind Regards
Sarah
Customer Service
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