I ordered 243mm FR Carbon Frames for my inline skates and they were faulty. The front wheel was touching the top part of the frame and could not spin freely. I assume when manufactured they d... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Habe im Oktober einen Rucksack für den Transport meiner Skates bestellt. Die Ware wurde sehr rasch und wie beschrieben zugesendet. Leider musste ich wegen eines Materialbruchs bei den Verschlüssen r... Leggi di più
Der beste Shop um Inliner zu kaufen. Große Auswahl an Skates und Zubehör. Schnelle Lieferung. Superschneller und freundlicher Kundenservice. Meine Mails werden in kürzester Zeit beantwortet. Egal ob... Leggi di più
Ich habe in den letzten Monaten zwei paar Skates inklusive Zubehör über Grindhouse bezogen. Um den Passenden zu finden musste ich mehrfach Skates, als auch Zubehör ordern und zurücksenden. Das alles... Leggi di più
Informazioni di contatto
Altkönigstr. 12, 65239, Hochheim, Germania
- 06146-8376511
- order@grindhouse.eu
- www.grindhouse.eu
4,6
Eccellente
35 recensioni
Non risultano inviti alla recensione recenti
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Le persone hanno visualizzato anche
Toller Laden, flotter Service!
Ich hatte mir ein Paar Next Skates gekauft und beim zweiten mal fahren ist mir der Schaft gebrochen. Dies habe ich direkt per Email beanstandet.
Der Service Mitarbeiter hat zügig geantwortet und konnte mir nach Rücksprache mit dem Hersteller auch aushelfen. Ich habe dann nur 2 Tage später eine komplett neue Schale inklusive dem Schaft bekommen. Vor so einer zackigen Bearbeitung von einer Reklamation ziehe ich meinen Hut. Wirklich einen tollen Job machen die Leute dort! Man fühlt sich ernst genommen und bekommt schnelle Hilfe. So muss es sein!
24 giugno 2021
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Lange Lieferzeit
Ich habe am 20.05. eine Bestellung aufgegeben für Artikel die laut der Grindhouse Website "Sofort verfügbar, versandfertig in 1-3 Tagen" sind.
Heute Abend am 28.05. habe ich noch immer keine Versandbestätigung bekommen. Ich habe sofort per PayPal bezahlt und der Versand ist von Deutschland nach Deutschland. Ich erwarte keine Amazon ähnlichen Lieferzeiten, aber nach über einer Woche wäre es schön, wenn das Paket losgeschickt werden könnte. Beim nächsten mal werde ich wohl bei einem anderen Shop bestellen und hoffe bis dahin, dass die Artikel irgendwann ankommen.
Ich werde die Bewertung aktualisieren, sobald sich etwas neues ergibt.
05.06.2021: Die Artikel sind heute nach über 2 Wochen angekommen
28 maggio 2021
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Risposta di Grindhouse Skateshop
Hi Lucas, vielen Dank für Dein Feedback.
99% der angebotenen Produkte auf unserer Website sind mit "auf Lager - sofort versandfertig" gekennzeichnet, da diese bei uns auf Lager sind und eben sofort verschickt werden können.
Manche wenige Produkte hingegen sind, wie von Dir bereits angemerkt, mit "sofort verfügbar - versandfertig in 1-3 Tagen" gekennzeichnet. Das liegt daran, dass wir da transparent agieren und ausdrücken wollen, dass diese Produkte in diesem Moment nicht bei uns auf Lager sind, sondern beim Vertrieb bestellt werden müssen. Normalerweise kommen die Produkte bei uns auch innerhalb dieser 1-3 Tage an. Ab und an kann es da jedoch leider zu Verzögerungen kommen (gerade während der aktuellen Situation) und es dauert ein bisschen länger, bis die Ware bei uns ankommt.
Es tut uns sehr leid, dass es Deine Bestellung hier getroffen hat.
Eine genaue Auskunft zu Deiner Bestellung kann ich Dir hier leider nicht geben, da ich nur mit Deinem Vornamen keine Zuordnung zu einer Bestellung herstellen kann. Aber bitte schicke uns doch eine E-Mail an order@grindhouse.eu, damit wir Dich über den aktuellen Stand informieren können.
Sorry vielmals für die Umstände!
Viele Grüße,
Dein Grindhouse Team
Alles bestens!!!
Alles bestens! Mega schnelle Lieferung und super netter Kundenservice. Trotz eigentlich längerer Wartezeit für Email beratung (angekündigt durch automatische Antwort) kam innerhalb von 24h eine Rückmeldung. Die nächste Bestellung kommt sicher bald!
16 maggio 2021
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Ordered but still no delivery. Also bad, to no contact possibilities
I orded a pair of expensive inline skates at grindhouse.eu
It is already around 7 days ago and still the inline skates are not sended. I tried to contact the webshop by phone but because of covid they don't answer you're calls.. I don't get it but oke...
So I sended them 3 emails already and still didn't answer me were my shipment is. I do have a DHL tracking but DHL tells me they don't have a package from grindhouse.eu
In my opinion, this is not the way to handle you're business. Covid is a hard time for everyone but if you have a webshop running you should do everything you can to help out you're customers and grindhouse.eu doesn't do this. They let you pay with you're order and then you can pray wen you get you're order.
It's not that I'm on the other side off the world to. Grindhouse.eu sits in Germany and I live in the Netherlands.
So for now I realy advise you to order somewhere else. And I keep praying that one day I'll get my order..
Kinds regards
Joost
6 aprile 2021
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Risposta di Grindhouse Skateshop
Hello Joost,
you have placed your order on March 31st and your order has been shipped on April 1st - that's one day later! As you have chosen pre-payment by bank transfer we had to wait for you money to arrive on our bank account. Otherwise the order would have been shipped the same day!
On our website we clearly inform about possible delays in postal service delivery times (because of the pandemic situation and easter public holidays) and advise to choose UPS for punctual delivery. You have not chosen UPS anyways...
All your emails have been replied from our side within 2 business days. Usually we respond within 24 hours, but the current demand forces us all to help in the warehouse to ship all orders asap. That's why it's difficult to answer the phone currently. We apologize for that. Sad to hear you don't have understanding for that.
To reduce your dissapointment we offered a discount on the order (even though we have not done anything wrong here). So it's even more sad to read that negative review here.
Anyway, we hope in the end you like the skates and we wish all the best in these difficult times. Stay safe and healthy.
Your Grindhouse Team
Will not refund defective skates :/
I bought a pair of mid range skates skates through grindhouse.eu. Unfortunately the buckling system on the skates broke quite quickly, so I requested a return. The folks at grindhouse.eu kindly sent me some replacement parts which I fitted myself. Unfortunately the same issue occured. I asked to return the skates, however the staff refused and sent me more replacement parts. The same thing has happened again and now I just have a pair of defective skates that cost £300. I appreciate the staff are friendly but I can't oblige a company that won't refund defective products.
29 novembre 2020
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Risposta di Grindhouse Skateshop
Hi Daniel, thanks for your feedback here on trustpilot as well. As explained by email several times already, unfortunately it's just not possible to return a skate because of a defective buckle system after using them for more than 6 months. We have always replaced the defective buckles, so there was no "defective product" anymore. All decisions were made in communication with the manufacturer/distributor and so it was out of our control. The final offer even was to replace the buckles another time and issue a refund for 50% of the price of the skates. Until now we have not received any feedback from you about this. We hope to be able to figure this out and have a happy customer again. Please feel free to contact us at any time. Thanks!
⭐️ Top ⭐️
Der beste Shop um Inliner zu kaufen. Große Auswahl an Skates und Zubehör. Schnelle Lieferung. Superschneller und freundlicher Kundenservice. Meine Mails werden in kürzester Zeit beantwortet. Egal ob Rücksendungen, Umtausch, Gutschrift, alles funktioniert wie ein Uhrwerk. 5 Sterne.
9 settembre 2020
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Excellent service!
I'm based in the UK, I ordered usd skates on Friday and they were here on the Monday! Very happy with this company, would definitely recommend!!!
13 maggio 2020
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Excellent customer support and fast delivery
Heiko provided timely support and standard delivery took only 4 working days even during the quarantine lockdown
9 maggio 2020
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Excellent service
Excellent service, fast, professional and a fantastic product! 5 STARS from me, highly recommendable for everyone :-)
5 maggio 2020
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excellent
I get an aggressive skates in this shop online, the communication and the service was very excellent, also a very fast shipping.
I recommend this shop, I had a very good experience shopping
24 aprile 2020
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Amazing Shop
First time I bought here was I think 2009, and in the last 10 years their quality is still the same.
Amazing brands and price for a large amount of products for every skating type.
Amazing mention to Heiko and the customer support, I ordered a Razors aggressive skate, but they were too small for my feet, after I sent back, they provided me another Razors model that fit larger without any problem, fast and easy.
There are literally no cons with this shop! 10/10
15 maggio 2019
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Great shop with great products/brands
Great selection of skates and accessories and reasonable prices.
Got my Roces M12 skates and my wrist guards within a week and in good condition.
Great shop !
23 aprile 2019
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Best Customer service out there!
I was looking for some new skates and bought a pair thorugh grindhouse.eu. They came defected and there were no problems with the reclamation, the member of the staff Heiko was really nice and I send them back and decided to change for a more quality skate a Seba FR1 orange. The second pair was 100€ higher in the price point as my first skates,so I was sure to get the quality I wanted, but I was wrong. The skates had a hole in the liner and bad wheels and the frame was scratched. I send them the pictures of defects and again no problem with the reclamation, Heiko was very kind and understanding and both times I got to send them back free of charge. They refunded me the money and I was very happy to find a store I could trust and buy in the future. They were very fast in replying and processing my order and my reclamation, would recommend this store to everybody!
24 ottobre 2015
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Hurtig levering og gode priser
Tysk skater butik, med aggressive inline dele.
Gode priser på tingene og stort udvalg. Levering går stærkt, og deres kundeservice er god! Har handlet meget dernede, lejer, hjul og tøj.
28 aprile 2011
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