Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Leggi di più
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Had a great experience with Greenbelt — communication was quick and easy from the start, and any issues were sorted straight away without any hassle. Really impressed with how smoothly everything was... Leggi di più
L'azienda ha risposto
It's that time of year when this unregulated company chooses to send out its bill, a 10% increase. I see that some people pay £80 and complain how would they feel having to pay £435. Am I paying the... Leggi di più
L'azienda ha risposto
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Leggi di più
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Dettagli dell'azienda
Informazioni su Greenbelt Group Ltd
Scritti dall'azienda
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Informazioni di contatto
99 Firhill Road, G20 7BE, Glasgow, Regno Unito
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Molto buono
1K recensioni
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Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Called regarding setting up a direct…
Called regarding setting up a direct debit, explained to the member of staff that I was having issues with getting on the form, the staff member set this up with me over the phone in minutes, fast stress free and easy, excellent communication
17 marzo 2026
Risposta di Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Excuses
I had to send numerous emails to customer services before they believed me. All we wanted was someone to cut overhanging branches that encroach our property by trees belonging Grange estates. The trees have never been pruned in all the 26 years we have lived here.The company gave all kinds of excuses why they shouldn’t or couldn’t do this simple task. Glad to report that the work has now been done.
13 marzo 2026
Risposta di Greenbelt Group Ltd
Hello Hector,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm that the trees are inspected each month by our regional Operations Manager to identify any health and safety risk, and also annually by an independent arborist. You are able to cut back any low branches which may encroach into your garden legally, as long as this does not affect the health and stability of the tree
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
I been sent a bill which happens each…
I been sent a bill which happens each year they itemised but they never tell you where is been compeled i have raised a issue with them but possble take 20 days i been here 11 years plus the council taken over 80% of it now cutting grass etc some how i think w3 are been taken for a ride?
11 marzo 2026
Non scritta su invito
Risposta di Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Extortionate fees for appalling…
Extortionate fees for appalling service. Dead trees all over the estate, rubbish in the water, damaged fences etc. the list goes on. Not sure how they get away with it.
12 marzo 2025
Risposta di Greenbelt Group Ltd
Hi James,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
I cannot see we have received any contact from yourself to report maintenance concerns, we will be happy to investigate your concerns on your behalf.
If you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further.
Kind Regards,
Amy
Greenbelt
Very professional and efficient…
Very professional and efficient service. I requested an update to the billing address and received the revised bill within half an hour. The response was prompt, clear and handled by Pauline with great professionalism. Highly appreciated and highly recommended.
24 febbraio 2026
Risposta di Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
I spoke to David regarding a query I…
I spoke to David regarding a query I had and he was very helpful, professional and informative. He replied to my email immediately. I'm very impressed with the service I received.
20 febbraio 2026
Risposta di Greenbelt Group Ltd
Hi Kristina,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Jason at green belt was brilliant and…
Jason at green belt was brilliant and his customer service skills was so good
Really happy to set up direct debit and the process was so straight forward and very easy set up by jason
18 febbraio 2026
Risposta di Greenbelt Group Ltd
Hi Ishy,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
We cannot thank Greenbelt enough for…
We cannot thank Greenbelt enough for the compassion and care they have shown our community during an incredibly difficult time.
After the heartbreaking loss of a young resident, they supported us in placing a memorial bench within our development — a beautiful, peaceful space where we can sit, reflect, and remember someone taken far too soon. Their kindness and understanding truly meant the world to us.
We live in a large development of over 1,000 homes, and Greenbelt always does a wonderful job maintaining our shared spaces. But in this moment, they showed they are about so much more than maintenance — they showed heart.
A special thank you to Nick, our Community Liaison Manager, who was simply fantastic throughout. His support, sensitivity, and genuine care will not be forgotten.
We are deeply grateful.
16 febbraio 2026
Non scritta su invito
Risposta di Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Risposta di Greenbelt Group Ltd
Hi Elaine,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Helpful and friendly staff who dealt with query immediatly
Person I spoke to in billing dept was extremely helpful and helped sort my request immediately
12 febbraio 2026
Risposta di Greenbelt Group Ltd
Hi Tony,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Very prompt and professional response
12 febbraio 2026
Risposta di Greenbelt Group Ltd
Hi Claire,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Went very smoothly as my conveyor had…
Went very smoothly as my conveyor had been in touch with them. The operator who answered my call was very pleasant and efficient.
3 febbraio 2026
Risposta di Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Difficult to get responses to queries
I find difficult to get responses from them using the contact options they offer in their portal. I will probably get a response here quicker than using the formal channels.
I requested more info on the significant annual charge increase this year, and I am still waiting for any sort of reply, nothing after a week. It is not the first time I am ignored, and year after year the annual charge increases.
Not sure what is the annual increase that can be applied to the bill without contacting the owners, but we definitely are not happy on how this has been managed over these years of constantly increasing bills with very little capacity to react from our side.
Re maintenance works, I only contacted them a couple of times about some gardening elements that required some attention, and the first respond was wrong (they sent me a map from a different state) and the second time they didn't try to help.
I am not happy I must say. I say the person from Greenbelt replying in Trustpilot is very nice, hopefully the admin fee we pay in our bills go to this person.
16 gennaio 2026
Non scritta su invito
Risposta di Greenbelt Group Ltd
Hi Roberto,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Similar to many industries, our billing is also affected by inflation and the current cost of living. If you review your bill you will also be able to see where items have increased as the overall cost is listed as well as the cost to you as an individual. There is the addition of non routine charges which are not factored into the routine maintenance, these works can cause your bill to increase.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
19/01/26
19/01/26
Gardeners arrived in force everyone knew their own job and what to do.Shrubs had not been attended to for many years and the difference is unbelievable.
Cove Bay is now a place to be proud of,all cuttings removed and areas brushed clean,well done to all concerned.
J.A.Dale
20 gennaio 2026
Risposta di Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Called Amy to discuss about dog fouling…
Called Amy to discuss about dog fouling in the area , at gartloch village within the week letters were sent out to everyone
Thanks again for listening
Working in harmony is better that not
Jacqueline
20 gennaio 2026
Risposta di Greenbelt Group Ltd
Hi Jacqueline,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Issue sorted promptly
I am very thankful for the quick response I received from customer care regarding a billing issue we occurred. They were extremely helpful and everything has been resolved.
12 gennaio 2026
Risposta di Greenbelt Group Ltd
Hi Kristina,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
We the Parish Council have been working…
We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area.
Greenbelt have been very forthcoming in their gratitude and appreciation. So much so they have donated £500 to Rufford and Holmeswood Parish Council, for which we are very grateful and appreciative as this will help to fund other projects for our community.
Many thanks and best regards
Lawson Pryke
Cllr and Vice Chair: Rufford and Holmeswood Parish Council
23 dicembre 2025
Non scritta su invito
Risposta di Greenbelt Group Ltd
Hi Cllr Lawson Pryke,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
I spoke to Pauline who was courteous
I spoke to Pauline who was courteous, cheerful and made me feel valued. We sorted my query out much quicker and effectively than I expected
Thankyou
6 gennaio 2026
Risposta di Greenbelt Group Ltd
Hi Tom,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Very helpful
Very helpful, polite and professional advisor. Resolved my issue quickly.
5 gennaio 2026
Risposta di Greenbelt Group Ltd
Hi Donna,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Following up my September enquiry V2
A month ago I received an email 21st November from Greenbelt's "Customer Care" stating reports I requested in September on behalf of our Residents' Association will be sent across "in due course". I have still not received them. What exactly do we pay an annual £65 per property per you admin fee to you for because it certainly isn't "customer care"? This is a continuation of the same appalling interaction with Greenbelt dating back to 2018 when we entered into a prolonged dispute with you regarding your significant annual charge increase that year. Since then there have been a catalogue of issues including 7-day harassment letters not specified in our Deeds, 14% annual fee increases and other concerning issues. I would be grateful if you could send the information first requested 3 months ago, as promised in your email 21st November.
I note your failure to adhere to your Customer Care Charter:
Our Commitment to You
We will:
• Respond to your enquiries as fully and quickly as possible
• Provide you with a full response no later than 20 working days
• Let you know if we require additional time to fully respond
23 dicembre 2025
Non scritta su invito
Risposta di Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We have sent you correspondence with the requested information.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
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