You can find the address for this company that never redeemed my voucher on companies house! Maybe everyone who has been scammed should ring his doorbell! Maybe he will be kind enoigh to cook us all d... Leggi di più
Gourmet Guide
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Scopri cosa dicono le persone
My son bought me a voucher from The Gourmet Guide, which expires I'm March. I have tried to book a restaurant following instructions on the website. I filled in the form and submitted, but got no ackn... Leggi di più
DO NOT USE Called to book but always goes to answerphone. Tried to book via website - but the website is not available (8/2/2026). Emailed the Voucherredemption email address supplied, on 4/2/2026... Leggi di più
This is a complete and utter scam! You have to book a table viva the Gourmet Guide website who are then meant to pay the restaurant on your behalf. Except they don't! There is no way to call them. You... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Discover the Best Restaurants Near You in the UK with the Gourmet Guide. Search by food type, price, key features or a combination of factors to find the perfect restaurant for your needs requirements and budget. Or why not give the gift of a wonderful dining experience with one of our universal restaurant gift vouchers. Available in monetary values from £20 to £500 and redeemable at all of the restaurants listed on the Gourmet Guide our universal restaurant gift vouchers are the ideal gift for foodies or people who have got everything.
Informazioni di contatto
269 Dimsdale Parade West, ST5 8HS, Newcastle, Regno Unito
- 01782 792208
- enquiries@gourmetguide.co.uk
- www.gourmetguide.co.uk
Le persone hanno visualizzato anche
Great for gifts
Ordered this gift voucher on a Sunday morning and it arrived on the Tuesday, great gift box and quick service
30 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Ian, thank you for taking the time to leave a review, we are delighted that you love our boxes as much as we do!
Had a Gourmet Guide gift voucher for my…
Had a Gourmet Guide gift voucher for my birthday and used it to take my wife out for a lovely meal at The Blue Bell 1494 in Chester. I will be happy to recommend the Gourmet Guide to my family and friends.
30 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thank you very much for your review Ray, we are delighted that you enjoyed your gift and the meal at The Blue Bell 1494!
Simple to use!
Easy on-line order process to generate gift card - order history not currently present on the site but is to be added soon. Very helpful customer service to correct my error on initial order. Service fee of 10% of card value not that visible until final payment.
30 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Rod, thank you very much for taking the time to leave a review and for your feedback about the customer service area which we agree will make an excellent addition to the site. Just so you know, the service fee is actually a flat £3 fee rather than 10% of the voucher value.
With kind regards, The Gourmet Guide Team
Excellent service and delivered…
Excellent service and delivered punctually - thank you.
27 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thank you very much for your review Catherine, we are delighted that you enjoyed your service.
Great service
Bought vouchers which were delivered within 24 hours in a lovely box. Customer service second to none.
Would use again.
25 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thank you very much for the kind review Ann, we are delighted that you would use us again.
Perfect gift
Perfect gift for someone for whom it's difficult to choose. Lots of choice for the receiver. Ideal!
25 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Christine, thank you for taking the time to leave a review and we are delighted that you think that our vouchers are a great gift for those people who are difficult to buy for.. we agree! :-)
I was given a voucher by colleagues as…
I was given a voucher by colleagues as a lovely birthday gift. Owing to certain circumstances, we haven't had an opportunity to use it before now. I rang up to make a reservation for my husband's birthday meal only to be told that it had recently expired after 9 months and there was nothing I could do. It's very unusual for vouchers of this kind to expire before 12 months. The lady I dealt with was rude and unhelpful. With other experience/ gift vouchers there is an opportunity to extend or even pay a small fee to extend but this is not an option alas. It is such a shame as I was really looking forward to finally being able to use the voucher. I would definitely recommend this company's competitors but cannot recommend them sadly based on my experience.
22 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Dear Georgina, we are very sorry that your voucher has expired. To be clear we do offer voucher holders to extend the length of their voucher (for a fee) but that has to be done before the voucher has expired. We are also very fair in that although the reservation must be made before the voucher expiry date, you can dine at any point in the future which is also an effective way of extending the voucher expiry date.
We take customer service very seriously and are quick to make good when ever we are at fault. However, unfortunately because you did not contact us before your voucher has expired we were unable to assist you on this occasion.
Great service and good selection of…
Great service and good selection of restaurants
17 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thanks for the review PJ, we are delighted that you love our product and service
Great idea
This is a really great idea and we had a lovely meal. The only problem that we had was that the restaurant had no idea about the voucher. Your confirmation email clearly states that you don't need to take your voucher with you to the restaurant but I ended up having to email it to the restaurant as they had no copy of it
15 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Sarah, thank you for taking the time to leave a review - something clearly went slightly wrong here! If possible, could you email admin@gourmetguide.co.uk with the details of your reservation so that we can look into want happens in more detail. Thank you in advance.
Gourmet Guide Gift Voucher
Website really easy to negotiate, arrived next day and was very well presented in a gift box. Delighted with my purchase
13 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Margaret, thank you very much for taking the time to leave a review. We are delighted that you were happy with everything.
Very easy and very efficient and the…
Very easy and very efficient and the recipients of the Voucher were absolutely delighted.
Would definitely use again in the future
13 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Angela, thank you very much for your custom and your review. We are delighted that the recipients loved their gift :-)
Amazing service and quick delivery
Amazing service and quick delivery, highly reccomend!
12 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Kate, thank you for your review. You have cheered us up on dark and rainy Friday night! :-)
Great service
Great service, sorted out a mistake I'd made with great courtesy and zero fuss, would definitely use again.
12 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Chapp3ers, thank you for taking the time to leave a 5* review, we will be delighted to help again in the future.
Speedy Service
Ordered the Gourmet Guide Restaurant Voucher as a gift & it arrived the next day. Speedy service would use again and also recommend to others.
11 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Helen, thank you very much for taking the time to leave such a great review - it helps to keep up the motivation of our dispatch team! :-)
A lovely gift and easy for the recipient.
Very easy to send as a gift and easy for the recipient to book restaurant and use the voucher. I wish there were more options in Wales!
11 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Ruth, thank you for taking the time to leave a review! We are aware that we need more restaurant listings all over Wales, if you know of any restaurants that you think are of a good enough quality to be listed please do let us know by emailing admin@gourmetguide.co.uk and we will be happy to talk to them.
Unable to offer extension
I received the voucher as a gift but have been out of the country for most of the year and was unable to use it. After not getting through once I called again, only to be told that my voucher had expired. They neglected to say on the voucher that it can be extended for 3 months if you call them, which would have been useful information to know beforehand. Their excuse for not being able to extend it was tax related which I thought was inflexible and unsatisfying.
10 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Hi Vyas, thank you for taking the time to leave a review. We are sorry that your voucher had expired and that you were unable to use it. We are always looking for ways to improve our service and so will take your comments into account in future internal discussions
The e-mail was sent to my brother but…
The e-mail was sent to my brother but he did not receive it - rather it was in his deleted emails weirdly and we had to do a lot of digging. Would use again but annoyed.
EDIT - I received a call from Gourmet Guide and lots of apologies - would use again!
10 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thank you for your review and feedback. Please note that for future reference we are able to resend any vouchers that go missing or get accidentally deleted. To have a voucher resent please simply call our team on 01782 792208 between 9am - 5.30pm seven days a week
Really great idea
Really great idea! I have received this voucher and sent one as a gift.
Both experiences were excellent.
8 ottobre 2018
Non scritta su invito
Risposta di Gourmet Guide
Thank you for taking the time to leave a review Danuta, we are delighted that you love the concept, product and service :-)
My vouchers had expired...
My vouchers had expired by a few days.....but no fuss made when I rang...so now looking forward to a lovely meal at the Abode in Canterbury!
5 ottobre 2018
Non scritta su invito
Quick speedy service and the website…
Quick speedy service and the website is easy to use. The gift box and voucher are of a high standard.
4 ottobre 2018
Non scritta su invito
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