GO Outdoors - Sunderland Recensioni 

2037
TrustScore 5 su 5

4,8

Pallion Retail Park, SR4 6TY Sunderland, GB


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Valutata 5 stelle su 5

Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.

L'azienda ha risposto

Valutata 5 stelle su 5

Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.

L'azienda ha risposto

Valutata 1 stelle su 5

Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Sunderland

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Pallion Retail Park, SR4 6TY, Sunderland, Regno Unito

  • 03443 876770

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2037)

35.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sue in the Pallion Store

Sue in the Pallion store is very helpful and friendly. Thank you Sue for all your kind help.

13 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fishing Republic

I was served by Cain in the angling department yesterday, he was very knowledgeable and helpful with my purchase.

11 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

Gentlemen sorted shoes I requested in various sizes until I found the correct fit with no problems and very polite and helpful

8 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Sunderland

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Left in the dark

I was never told that my order was delivered to the store. I had an email from the distributor but never got anything to say that my orders were ready to pick up. Had to ring customer Service who was no help as they just tried to ring the store. I eventually got through to the store two days later and told just to head to the store on the off chance.
My purchases were there but what should have been an easy purchase was turned in to something difficult.

27 aprile 2026
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Risposta di GO Outdoors - Sunderland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Ruby was Very helpful with getting me…

Ruby was Very helpful with getting me the right tools for my gas cylinder. Thank you again Ruby.

30 aprile 2026
Non scritta su invito
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Risposta di GO Outdoors - Sunderland

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Absolutely love this store!

Myself and my husband had a great couple of hours here, staff where very helpful seen a lovely gent upstairs who helped us pick out the best light for camping trips, he seemed to know his stuff.
Had a great selection of camping gear and we bought a new tent was great having some set up so we could judge size and such.
We where served by Emily at the till who was great, helped us set up our membership which is absolutely fab!
We packed everything into the car then decided to go back in to check out the clothing. We then bought a few more bits and where served by Emily again 😅
Overall a great trip to go outdoors. We are heading to the Stockton branch this weekend to find more amazing buys!

26 aprile 2026
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Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Ben was friendly, helpful and knowledgeable and made great experience for my son who bought his dream bike.

25 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Served by a very friendly young lady

Served by a very friendly young lady. Met with a big smile and very helpful.

28 aprile 2026
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Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Go Outdoors Sunderland store

Was served recently by Sue at the Sunderland store. Very helpful and knowledgeable on products . Excellent service from Sue , Go Outdoors and RAB. After sales service the best I have ever experienced.

27 aprile 2026
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Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The shop assistant today was faultless

The shop assistant today was faultless, Sue, was helpful, took the time to not only look for an item i was after but, helped pick put the best that suited my needs. We chatted about all sorts whilst looking for my item. She was respectful, cheerful, customer attentive and made me feel welcome, thanks Sue. Becks 😀

22 aprile 2026
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Risposta di GO Outdoors - Sunderland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience in the Sunderland…


Great experience in the Sunderland store today . Drew helped me to pick some good walking shoes . They were very informative and patient while I’ll tried various shoes on .

26 aprile 2026
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Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Knowledgeable and friendly staff!

We wanted to try float fishing but have no idea how to setup for it. Cain was very knowledgeable and he taught us the basics and showed the items we need considering our budget as well. I am not from the UK and this was a very pleasant shopping experience for me!

26 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Was in last week (Sunderland) and was…

Was in last week (Sunderland) and was served by Sue. One of the most friendly and helpful staff I’ve ever encountered. Thanks for the service with a big smile 😃

18 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service today - Thanks Sue and Michael

Fantastic service today, a few IT issues were not getting on the way of staff members Sue and Michael who went above and beyond. Excellent store, great value with excellent customer service.

20 aprile 2026
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Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service

I recently had an outstanding experience at GO Outdoors in Sunderland and felt it was important to share. The service I received was truly second to none. From having a conversation with Dave Thoughton, everything was handled quickly, professionally, and in a way that made the whole process completely stress-free.

The manager Dave was especially helpful he took the time to understand my situation and went above and beyond to resolve an issue I had with a Berghaus item. Nothing felt like too much trouble, and his approach was both efficient and genuinely considerate.

I would absolutely recommend the Sunderland store to anyone. The level of service, attitude, and professionalism was fantastic and made a real difference to my experience.

13 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service today from Nathan

Fantastic service today from Nathan. First visit and signed up for membership and will be back

20 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Poppy

I was served by Poppy who signed me up as a member, she was friendly and helpful.

10 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff and service

Staff and service. Sue was very helpful. Sunderland could do with another changing room.

6 aprile 2026
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Nathan was so helpful

Nathan was so helpful, friendly and has a wealth of knowledge that he shared with my young grandson regarding fishing equipment 10-10 for that young man

12 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service and really helpful…

Excellent service and really helpful knowledgeable staff, Sue went above and beyond to assist my son and myself, many thanks.

11 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Sunderland

Risposta di GO Outdoors - Sunderland

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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