GO Outdoors - Southampton Recensioni 

2329
TrustScore 4.5 su 5

4,7

Third Avenue, Millbrook Road, SO15 0LE Southampton, GB


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Valutata 5 stelle su 5

We asked Paul F for some advice on getting our daughter a decent coat for her college course. He was very knowledgeable and helpful. His time was very much appreciated as we ( and our daughter,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have lear... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton. Staff super welcoming, the store has simply everything you could ever need to camp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Southampton

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Third Avenue, Millbrook Road, SO15 0LE, Southampton, Regno Unito

  • 02380 011727

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2329)

35.808 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My husband and I were looking for new…

My husband and I were looking for new walking boots but needed help as we really had no idea what was what.
Luckily for us Elliot came to our rescue and he could not have been more brilliant. Off the top of his head, Elliot's knowledge of all the stock was exceptional; what they were made of, the different treads and weights, what made one more expensive than another, what would be suitable for our needs, what sizes were available and where they were on display.
More than this though, Elliot had time for us and much needed patience. We never felt rushed; it was like the sort of wonderful service we remembered from years past which we sadly don't have today. He was simply lovely to chat to as he is a very personable, knowledgeable and intelligent young man. The store is lucky to have him. Oh and by the way we bought two pairs of hiking boots which we are very happy with. Thank you Elliot, you are one in a million.

11 settembre 2026
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Risposta di GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Paul F

Paul F. was such a happy and helpful person! Give that man a raise!!! We were stuck looking at sleeping bags and he gave us a breakdown of how everything works and help us pick what we needed. He did a fabulous job thanks 👍

10 settembre 2026
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Risposta di GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Came in looking for 2 pairs of walking…

Came in looking for 2 pairs of walking boots. Was helped to find exactly what we wanted by Rosie who did a great job. Came away with exactly what we wanted. We'll be back

1 settembre 2026
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Risposta di GO Outdoors - Southampton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I would just like to give a shoutout to…

I would just like to give a shoutout to the young man named Matthew at the Southampton store. He was extremely knowledgable when it came to giving me advice when in the shoe department.

1 settembre 2026
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Risposta di GO Outdoors - Southampton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Got served by a man called Matthew he…

Got served by a man called Matthew he was absolutely brilliant at giving me fishing advice. Many thanks.🙂

5 settembre 2026
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Risposta di GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5
Logo di GO Outdoors - Southampton

Risposta di GO Outdoors - Southampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We spoke with Paul F about tents

We spoke with Paul F about tents, he was very helpful and knowledgeable, explaining the difference between pole and air and what would be the best for us. Made the experience helpful

30 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Need advice on purchasing a coat, ask for Paul F, brilliant

We asked Paul F for some advice on getting our daughter a decent coat for her college course.
He was very knowledgeable and helpful.
His time was very much appreciated as we ( and our daughter, for once!) came away knowing we had purchased the right coat! Plus he gave us unpressured advice on how to care and prolong the longevity of the coat.
Great selection of everything with a good range of prices.
Will definitely be going back and even bought a members card.

6 settembre 2026
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Risposta di GO Outdoors - Southampton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Tent Repai

I was served by Paul F. Incredibly helpful in explaining how I could repair my tent. He found me all of the correct parts that I needed, talked me through the process and gave me tips. Success! Thank you Paul.

5 settembre 2026
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Risposta di GO Outdoors - Southampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Lucas and Paul F

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have learned about all things needed to go with it. Definitely better to get in person support rather than checking 1000s of reviews online! Thank you

3 settembre 2026
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Risposta di GO Outdoors - Southampton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service

Paul F helped us in store today. One of the most helpful and knowledgeable people we’ve ever met. We’re pretty new to camping so his advice was a massive help. Give that man a pay rise!…the store wasn’t bad either…well laid out and plenty of choice.

29 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Shannon in Southampton store. Great service.

My visit to the store in Southampton today was a real pleasure. This was mainly down to Shannon. Not having found what I was looking for, I asked Shannon for help and she was extremely helpful, polite, informative and helpful. There wasn't anything suitable on the shop floor but shannon said she would quickly check the stock room for sizes and anything suitable. She returned quickly with just what I was looking for. Shannon wasn't pushy, she just asked the right questions, listened and came back with what I wanted. My colleague and I will definitely be coming back.
Thanks Shannon.

30 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Rude staff and poor customer service

I was shopping and a very rude lady came over and rudely said we closed 10 minutes ago if you want to buy them wellies run to till. I thought they shut at 8pm... there was no announcement saying they were closing. Man on till was ignorant and no thank you. I know they were wanting to close but I didn't know they shut at that time. I had my 2 young children with me and my son said why was that lady so rude!!! Get an announcement or have staff telling you they will be closing in plenty of time.

29 agosto 2026
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Risposta di GO Outdoors - Southampton

Thank you for your review. I am very sorry to hear about your experience and that the service you received in store left you feeling disappointed.

Providing friendly and helpful customer service is extremely important to us, and I apologise that this was not reflected during your visit. We understand how upsetting it can be to feel rushed or spoken to in an unfriendly manner, particularly when shopping with your children.

We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details so that we can discuss your experience directly and review the circumstances with the relevant store management team.

Please accept our sincere apologies for the disappointment caused, and thank you for taking the time to bring your concerns to our attention.

Kind Regards
GO Outdoors Customer Care

Valutata 5 stelle su 5

Ellis and Joe have been fab on both our…

Ellis and Joe have been fab on both our visits to the store. Thank you both so much

27 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

100% Go Explore Go Outdoors, brilliant place.

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton.
Staff super welcoming, the store has simply everything you could ever need to camp , Caravan , wild camp.
Absolutely every item of clothing you could ever need , sun , rain , wind , ice , hurricane lol .
The staff are all on hand to help , advise different options.
No one pushy sales pitches , had lots of fun exploring tents and testing chairs .
100% go and explore Go Outdoors.
Today's savings £96 ,so worth the £5 discount card .

26 agosto 2026
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Risposta di GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Carp equipment advice

I needed advice in buying a carp rod and reel. I know absolutely nothing about this equipment and I wanted to buy as a present.
Ronan was really helpful,knowledgeable and his enthusiasm around anything 'fishing was catching!
I would recommend to anyone! Thanks Ronan 😁

24 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Camping holiday saved and upgraded!

George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping set up without knowing anything about Air tents or camping stoves he actively went out of his way to get a pump from the back for us and even helped us on our 3rd trip remove a metal attachment from our Cadac which we totally could of done ourselves we just didn’t know that was our issue.

Thank you for your help this weekend George, you’ve saved 2 girls and their dogs camping holiday!

22 agosto 2026
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Risposta di GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

The product was fine but the store…

The product was fine but the store didn’t tell me if was ready to collect!

14 agosto 2026
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Risposta di GO Outdoors - Southampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always our go-to store for camping bits…

Always our go-to store for camping bits as the staff are always so helpful and friendly. Lots of choice and good value for money, especially using a Camping and Caravanning Club card for discount, or Scouting discount as both our children get bits for their expeditions too. Thank you Go Outdoors, we’ll see you again soon!

20 agosto 2026
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Risposta di GO Outdoors - Southampton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

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