When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again... Leggi di più
L'azienda ha risposto
This shop is amazing! It had everything we could think of and more. Meena made our experience so much better and she was so helpful! Definitely would recommend.
L'azienda ha risposto
Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Loughborough
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Bishop Meadow Road, LE11 5RE, Loughbrough, Regno Unito
- 01509 273706
4,8
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Loughborough - Bike - Lochlan
Lochlan kindly took the time to walk me through some E-MTB options. Once I was happy with the bike I wanted, he broke down the timeline for the bike to be built charged and ultimately collected. Less than 24hours later I received a phone call from Lochlan himself letting me know my bike was ready to collect. Upon arrival he remembered me without prompting. He then made sure the bike was set up for me to ride away should I want to. He gave me a comprehensive introduction to charging and caring for the bike. Very impressed with his service!
31 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Concierge service standard!
With limited time and even less knowledge about hiking we were approached by Vikki in store. She did an amazing job advising us and navigating the various departments to collect the clothing and equipment needed for our son’s first DoE camp. Vikki’s knowledge and own experience with hiking translated into great recommendations and savvy choices for our shop. To help she enlisted the support of her till colleague, Meena, who collected our items and had everything ready for us by the time we arrived at the checkout with the last few things. Team work! It’s rare these days to find such helpful people in retail stores, they’re a credit to you. The gear is excellent too! Thank you both!
4 giugno 2026
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Risposta di GO Outdoors - Loughborough
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
What a brilliant team in Loughborough
What a brilliant team Go Outdoors have in Loughborough! Josh & Dave have been fantastic over the past couple of days (making up for the woeful online ’help’).
Actual shops are closing everyday but if you put passionate, knowledgeable people in a customer friendly environment the trend will be reversed.
We were able to reserve a replacement air tube for our Berghaus tent, which is likely to be the correct one after taking on the knowledge of the specialists in store.
Brands like Berghaus need to support businesses like Go Outdoors because both of weaker alone.
If you need outdoor advice speak or visit the team in Loughborough!
3 giugno 2026
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Risposta di GO Outdoors - Loughborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The online ordering was a very easy…
The online ordering was a very easy process, as was the collection at my local store
26 maggio 2026
Risposta di GO Outdoors - Loughborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Dave who helped me pick out the tent…
Dave who helped me pick out the tent was brilliant! Full credit to him for being so helpful and patient with someone who knows nothing about camping. Never made me feel silly with my questions and got me the best tent for my needs. Would defo come back here.
2 giugno 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Easy to return item and speedy refund
Easy to return item and speedy refund, very helpful staff.
25 maggio 2026
Risposta di GO Outdoors - Loughborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Exceptional service from Henry
Went in to buy a large rucksack for DofE. Very wide range of options but top marks go to Henry who was extremely helpful and clearly very knowledgeable. Not only did he ensure that the rucksack fit properly and that we bought the right one, he gave us lots of tips and suggestions about the upcoming trip. All in all, he provided an excellent service.
31 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Emily and Kacey for being so…
Thanks to Emily and Kacey for being so helpful.
31 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and a friendly chap josh…
Very helpful and a friendly chap josh was 👍👍
24 maggio 2026
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Risposta di GO Outdoors - Loughborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very welcoming and accomadating
Very welcoming and accomadating. Offered help with finding everything I needed for Download festival, with a smile. Excellent customer services and answered questions proffessionally and guided me along the way. Henry was very helpful. The woman on the till, I believe her name was Emily, welcomed me with a smile and was very accomadating. Will always go to Go Outdoors
22 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Missing adapter
Excellent service from John "from the back" found exactly what we needed 👏
27 maggio 2026
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Risposta di GO Outdoors - Loughborough
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service but AWFUL how hot it is in there for the workers
We were served by Meena and she was so pleasant and helpful, if I could give two reviews with one being 5* for her service I would but the shopping experience itself was awful with how unbelievably hot it was. I can’t understand how such a big company expects its employees to work in such a hot and stuffy environment. Props to her for still being so kind and friendly in such a suffocating environment.
28 maggio 2026
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Risposta di GO Outdoors - Loughborough
Thank you for taking the time to share your feedback.
We are really pleased to hear that Meena provided such a positive experience — I will be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
However, we very sorry to hear about the conditions you experienced in store. We completely understand your concerns, and this is not the environment we want for either our customers or our colleagues.
Please be assured that your feedback has been noted and will be shared with the relevant teams for review.
Thank you again for highlighting this, and for recognising Meena’s excellent service despite the circumstances.
Kind regards
Go Outdoors Customer Care Team
Amazing online offers and member discounts
As a member you can get amazing savings. I bought online, then went to collections. Everything you need for camping and other essentials.
20 maggio 2026
Risposta di GO Outdoors - Loughborough
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Really recommend go outdoors in…
Really recommend go outdoors in Loughborough. Huge store, loads of choice & stock & good prices & the staff are friendly too. Henry & Josh were really helpful :)
27 maggio 2026
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Risposta di GO Outdoors - Loughborough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service from Meena
Excellent service from Meena, who was very helpful.
27 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rendered Useless.
Purchased replacement air tube for berghaus air 6 tent, the box had been opened and the valve removed rendering the replacement tube useless, as was on site camping this was a very bad experience.
16 maggio 2026
Risposta di GO Outdoors - Loughborough
Thank you for your feedback, we are sorry to hear about your experience. We completely understand how disappointing and inconvenient this must have been, especially whilst you were already on a camping trip and relying on the replacement part.
This is certainly not the standard we expect, and it’s very concerning to hear that the packaging had been opened and the valve removed. We will be raising this internally with the relevant team to ensure it’s investigated and doesn’t happen again.
We have reached out to you via the email address used on order to request further information to have this resolved.
Kind regards
Go Outdoors Customer Care Team
Visited the Loughborough store today…
Visited the Loughborough store today and I was served by Emily and she was very helpful and pleasant
25 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store for all my fishing needs
Great store for all my fishing needs. Not many fishing shops left around Leicester/loughborough. You need to advertise this more and you’ll catch a few more customers. Excellent customer service from Luke.
22 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Luke was very helpful advising on…
Luke was very helpful advising on lightweight but durable trainers for gardening
24 maggio 2026
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Risposta di GO Outdoors - Loughborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Got what I wanted, good staff
Got what I wanted. Luke was nice and professional. He was great, will definitely come back. :)
23 maggio 2026
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Risposta di GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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