GO Outdoors - Liverpool (Express) Recensioni 

853
TrustScore 5 su 5

4,9

17 Ranelagh Street, L1 1JW Liverpool, GB


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Valutata 5 stelle su 5

Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... Leggi di più

Valutata 5 stelle su 5

We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Liverpool (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

853 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(853)

35.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Eric was great

Eric gave me great and knowledgeable advice and even went into his stocks to find and provide the exact measurement of footwear that I needed. Thanks Eric!

2 aprile 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Return a item today and Eric and molly…

Return a item today and Eric and molly were so helpful
They didn’t have the item in store what l returned so have ordered it for me to be delivered to my home address
They were very polite and well mannered
Really nice shop with lovely staff

27 gennaio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super helpful staff on the shop floor…

Super helpful staff on the shop floor and at the till. Eddie helped by finding my son’s DofE card which I didn’t know was possible. This store is small by go outdoors standards, but somehow it always has what I need!

20 marzo 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good for backpacks

Paul was knowledgeable, helpful and service-minded.

They have a good selection of backpacks.

19 marzo 2025
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Risposta di GO Outdoors - Liverpool (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We went to the Liverpool branch in…

We went to the Liverpool branch in central station. Nathan was really professional and friendly and helped us with our purchase. Emma was very professional when serving us.

9 marzo 2025
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Risposta di GO Outdoors - Liverpool (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service.

Went into store today to purchase a fleece, Eddie was so helpful and polite. Always very happy with the service in this store.

14 marzo 2025
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Risposta di GO Outdoors - Liverpool (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly staff

Only popped in to pick up a parcel from the online store and Eddie was an absolute delight. Quick, super friendly, efficient; absolutely perfect customer service.

13 marzo 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5
Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service and knowledge by…

Excellent service and knowledge by Nathan.

8 marzo 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Thank you to Lea, Emma and James for their excellent customer service and help when I came into store this week to buy new walking boots. Great job!

4 marzo 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

James and Eric were helpful and led me…

James and Eric were helpful and led me to just what I wanted. Thanks

5 marzo 2025
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Risposta di GO Outdoors - Liverpool (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service from Liverpool (Express) team.

Great service from Emma and Mollie. Phoned up to ask if they had Smidge Insect Repellent (good stuff) in stock. No problem for them to go away and check stock levels - albeit upstairs. Later went in and bought 4. Very helpful staff. Happy customer

30 gennaio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service at Liverpool store

Great service at Liverpool store from James and Paul
Got great ‘go outdoors’membership deal plus added bonus of blue light discount
Excellent choice of rucksacks

28 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great staff!

Bought new pair of Scarpa GTX walking boots. Very helpful staff (James and ?Nathan) who got me a great price match and with what effectively came to a free pair of socks. Thanks!

27 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you Paul for helping me choose…

Thank you Paul for helping me choose between 2 coats. Clear explanation of what the differences were and which weather conditions suited each coat - very polite and professional. If I was to suggest an improvement to the shop, I think the mirror needs to be relocated to where there is more space and not so close to a clothes rail. Thanks again.

28 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Got exactly what I wanted.

Got exactly what I wanted. Assistant James was very helpful.

26 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent and knowledgeable staff…

Excellent and knowledgeable staff offering sound advice.

24 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Really helpful staff but still gave us space

Really helpful staff but still gave us space to browse and look around ourselves. Gave honest feedback and answers to our sometimes simple questions. Really appreciate the help!

23 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful and friendly staff

Emma was very helpful in checking to see if there was a pair of trousers in an available size, and was very friendly and kind at the checkout too. She asked what I was going to do and had amazing customer service skills as well as smiles!

22 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service.

I have used Go Outdoors for many years now. Their customer service I have always found to be great.
Just recently i have been popping in and getting things in anticipation for a trip, there are three Go Outdoors people that where very helpful.
Eric, Eddie and Mollie.

Firstly on discussing the benefits of different types of jackets/materials for different terrains and weathers I would like to thank Eric for his time and knowledge. Getting me a good deal for a OEX Tirran Jacket which he ordered in for me for store collection (my choice).

Also many thanks to Eddie for giving me time and advice on a pair of Merrel Speed Strike 2 boots which turned out to be very comfortable and grippy. Really liked this boot unfortunately it developed a stitching fault, after phoning and speaking to Eddie regards the defect I took them back to store.

By now I had received my Tirran jacket but found it to be bigger in size than I had anticipated so I took this back as the same time as the boots.

Upon returning to store Mollie was at the counter and one by one she solved any problems I had with returns, upgrades and new purchases.

All three, Mollie, Eddie and Eric assisted in making my experience a positive and pleasant one. Thank you for your help

Today I shall be back to the store to pick up a nice pair of Scarpa Rush Trk Boots as an upgrade at avery good price.

Might get a nice pair of walking pants too

Many thanks

I do recommend this store and staff.

18 febbraio 2025
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Logo di GO Outdoors - Liverpool (Express)

Risposta di GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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