GO Outdoors - Exeter Recensioni 

4407
TrustScore 5 su 5

4,8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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Valutata 2 stelle su 5

Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Exeter

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Regno Unito

  • 01392 531855

4,8

Eccellente

TrustScore 5 su 5

4K recensioni

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4,8

Tutte le recensioni

(4407)

34.522 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Paul was very knowledgeable and so…

Paul was very knowledgeable and so helpful to my son when we visited to buy fishing rods and equipment today. Thank you !!

3 aprile 2026
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Risposta di GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Staff 5☆.. stock very poor

Paul in angling sales is just superb,he's very knowledgeable and always wants to help,however the angling stock was very poor I went online and made a list of nearly £250 of Angling products only to be very disappointed as nothing was in stock..
2 years ago it was 100% better with fresh and frozen bait wich made me come in 3-4 times a week and always spent good dollerI just dont get why you did this...
5☆ to Paul

3 aprile 2026
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Risposta di GO Outdoors - Exeter

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Paul was so helpful with his knowledge…

Paul was so helpful with his knowledge about fishing and helped me buy my fist start up set of fishing gear! Can’t rate him enough

3 aprile 2026
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Risposta di GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Go Outdoors Exeter.

Was greeted by team members on my way in and around the store as I browsed. Larry on footwear was great as that was the main reason for my visit. Larry has very good knowledge and talked in depth about the features off the footwear I was looking at.

27 marzo 2026
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Risposta di GO Outdoors - Exeter

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Ended up buying 2pairs of walking boots!

On Saturday we took our son to Go Outdoors to look at walking boots. We were quickly helped by Larry who was professional and friendly. He gave us really good advice and informed us of some good offers available.
Whilst trying the boots on the area became busy with other customers. Beteeen Larry and Harry all customer received a good service from what we observed. My son was really happy with his walking boots. My husband was also impressed and ended up buying himself a pair too!
Thanks Larry (and Harry) for your help to get what we needed. We are happy customers!

28 marzo 2026
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Risposta di GO Outdoors - Exeter

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic in-store service

My son and I came in to buy walking boots. Iain looked after us brilliantly. He knew his stuff, recommended some excellent boots that were appropriate for a growing teen, and did it all with a sense of humour. The other staff around the store were all super helpful, too. Top customer service.

29 marzo 2026
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Risposta di GO Outdoors - Exeter

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Exeters Go Outdoors

We went into Exeters Go Outdoors to buy the kit list for my daughters D of E.
Lewis came along whilst we were looking at the boots and ended up helping us with the whole kit list, he was very helpful and gave us different price options along the way. He also told us about a 10% discount available because it was for the D of E.

29 marzo 2026
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Risposta di GO Outdoors - Exeter

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Newton Tent Purchase

We went in to buy a new tent. We asked a member of staff for help. They were very helpful and knowledgeable. It made it easier to purchase what we wanted. And we got a good deal. Thank you.

29 marzo 2026
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Risposta di GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Quick service

28 marzo 2026
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Risposta di GO Outdoors - Exeter

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We were served today by Larry

We were served today by Larry. He was super helpful and full of knowledge

28 marzo 2026
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Risposta di GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Larry was so so helpful with selecting…

Larry was so so helpful with selecting the right boots, wonderful customer service!

28 marzo 2026
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Logo di GO Outdoors - Exeter

Risposta di GO Outdoors - Exeter

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Easy to use their website.

Easy to use their website.
Parcel arrived a bit late but was courier getting lost. Can happen to anyone

20 marzo 2026
Logo di GO Outdoors - Exeter

Risposta di GO Outdoors - Exeter

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service by Harry

Great customer service by Harry. Spent ages with me choosing walking boots. Knowledgeable and efficient.

26 marzo 2026
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Risposta di GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Igor was a great help!

Igor was a great help!

26 marzo 2026
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Risposta di GO Outdoors - Exeter

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff were excellent

Staff were excellent, most accommodating to this customer. I foolishly, (Did my homework after purchase, not before - twit), purchased two gas cylinders subsequently found to be the wrong type. I did not expect to be able to exchange them, expecting a ban on full cylinders, there being no proof of non-use. However, Larry on the phone spoke to manager Harry who agreed the exchange despite it being, 'Irregular'. Returning to the store for the exchange I was assisted by Cody who lifted all four heavy cylinders for me and organised the whole exchange. The young man at the till also most efficient though I didn't get his name.
Excellent service on both visits.

25 marzo 2026
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Risposta di GO Outdoors - Exeter

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Knowledgeable help and friendly advice…

Knowledgeable help and friendly advice from members of staff, especially Harry. Thank you. We are happy with our purchases.

25 marzo 2026
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Risposta di GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was looking for new hiking boots and…

I was looking for new hiking boots and didn't know where to start, given my last pair lasted15 years. Larry brought at about 8 pairs for me to try. Let me take my time trying them on but was there when I needed to ask a question. Great service.

21 marzo 2026
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Risposta di GO Outdoors - Exeter

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service

Excellent customer service from the team. Sam T helped me pick a pair of climbing shoes that would suit me. He was very knowledgable and helpful.

21 marzo 2026
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Logo di GO Outdoors - Exeter

Risposta di GO Outdoors - Exeter

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went in for fishing bait

Went in for fishing bait, started chatting with Paul, lovely bloke and very helpful, good knowledge and more than happy to help us.

Thanks Paul you we're great, my son is desperate to beat his PB to get his photo on the wall.👍

20 marzo 2026
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Logo di GO Outdoors - Exeter

Risposta di GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent!

Excellent!
The help and attention l received when purchasing my tent was second to none!
Thank you to the tall man and the chap with beard .🙂

19 marzo 2026
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Logo di GO Outdoors - Exeter

Risposta di GO Outdoors - Exeter

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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