GO Outdoors - Edinburgh Recensioni 

2886
TrustScore 5 su 5

4,8

Unit D, 65 West Harbour Road, EH5 1PW Edinburgh, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great experience at Go Outdoors in Edinburgh. Jane, who served me at the till, was friendly, welcoming, and very helpful. She made the checkout process quick and pleasant and provided excellen... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Tha... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Well stocked store. Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between onl... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Edinburgh

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Regno Unito

  • 01313 706885

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2886)

32.849 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Super service

Ordered two camping chairs online. Very easy and prompt response. Easy pick up in store and two very friendly and chatty ladies to help us. Great service. Chairs are top notch. Am thinking of buying more as both daughters mega impressed.

23 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Pete saved the day at Edinburgh Go…

Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Thanks so much really appreciate it ☺️

28 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I had a great experience at Go Outdoors…

I had a great experience at Go Outdoors in Edinburgh. Jane, who served me at the till, was friendly, welcoming, and very helpful. She made the checkout process quick and pleasant and provided excellent customer service. It’s always nice to be served by someone who genuinely cares about customers. Thank you, Jane!

28 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Happy with order and delivery

Order delivered on time and I was kept informed of the progress of the order/delivery.

16 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Lots of choice

Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful

12 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

10 out of 10

10 out of 10 for Stuart helping us yesterday at the Edinburgh store with our tent purchase. Great advice and good banter made us feel totally comfortable as newbies at the camping lark. Thank you very much, top man 💪🏻

25 luglio 2026
Non scritta su invito
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Risposta di GO Outdoors - Edinburgh

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Shout-out to Pete

Massive thank you to Pete at Go Outdoors Edinburgh! He went completely above and beyond to help me fix a broken tent pole when I was in a real pinch. Top-notch customer service, super knowledgeable, and genuinely friendly guy. Saved my trip! Couldn't recommend him enough.

23 luglio 2026
Non scritta su invito
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Risposta di GO Outdoors - Edinburgh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service from Jane.

22 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great communication after I sent my…

Great communication after I sent my goods to the wrong address (store).They got it redirected for me.👍

14 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Above the call of duty service

After Buying a tent and finding to large for pre booked pitches I went to exchange the product at The Edinburgh branch where the Duty Manager dealt with the process may I say it was dealt in a nothing too much trouble manner and came up with positive problem solving excellent customer service

20 luglio 2026
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Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Oraw was excellent helping me with my…

Oraw was excellent helping me with my bike! Awesome customer service!

19 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great tent

I love my new tent. Easy to erect and spacious. Delighted!

10 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great advice & customer service

I had to do a big shop here for west highland way gear. I was given great advice from Rory, and great service from Jane. It was a really lovely experience - thank you!

11 luglio 2026
Non scritta su invito
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Risposta di GO Outdoors - Edinburgh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic shopping experience

We have recently got back into camping after a few years break. We quickly realised that our needs have changed and set about tweaking our set up. Go Outdoors have been fantastically helpful, partulicularly when we had a problem with the new tent purchased. They exchanged it immediately and without any issues.

We have complete confidence in buying from them as Member Prices (for a small £5 annual membership fee) are fantastic and if there is an issue with an item it is dealt with straight away. You can't really ask for more.

4 giugno 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great help from Evan! Thank you so much!!

We are travelling and needed a comfortable rain jacket to go hiking and a backpack. Evan was great helping us: he was super kind and patient, he understood our needs and explained to us the techs and specs of every option available. We are beyond pleased with his service and the store in general. We found everything we needed and more!

14 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very quick delivery of item (hiking…

Very quick delivery of item (hiking shoes). Easy to order. These were a replacement for the same shoe bought recently that had a manufacturing fault. Even after many months had passed, a no-quibble refund as the shoe quality had not lived up to expectations. I was going to look elsewhere but the simplicity of returning them (albeit having to go into store which wasn’t handy for me) made me decide to give them my business again.

3 luglio 2026
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Well stocked store

Well stocked store.
Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between online and store pricing!

19 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing customer service

Been coming to go outdoors at granton for a couple months now and never really spoke to anyone that worked there until Stuart came along. What a guy he is can tell he loves his job and loves helping others out which you don’t see much of these days he took time out of his day to help me and my girlfriend pick out the right tent and gave us good advice on other camping necessities

11 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Knowledgable and helpful staff

Popped in just to get a few last minute camping supplies. Wide range of products so wasn’t sure what to get - Stuart saw my confusion and provided advice on what was best for me. Super helpful and gave personal recommendations on a few things. Ended up buying a few things that I probably wouldn’t have, had he not suggested.

Great service and super friendly

11 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Edinburgh

Risposta di GO Outdoors - Edinburgh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

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