Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... Leggi di più
L'azienda ha risposto
Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited... Leggi di più
L'azienda ha risposto
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Derby
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Ascot Drive, DE24 8ST, Derby, Regno Unito
- 01332 985940
4,8
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Always a pleasant experience shopping…
Always a pleasant experience shopping in GoOutdoors Derby.
All products have always served me well also.
3 luglio 2026
Risposta di GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Derby store was well laid out
The Derby store was well laid out. Easy to find specific activity clothing. Plenty of room inbetween sections to look without being crowded by other shoppers. Lots of parking too. After making two great purchases, Liam on the checkout was helpful, cheerful and made our whole experience very good. We will definitely be back.
12 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Andy, in the fishing section was fantastic. Spotted me unsure amongst the rods and came and knowledgeably answered all my questions. Fixed a rod i wanted that was seized in the heat and was just generally great!
11 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
What a miserable bunch of staff
What a miserable bunch of staff. Visited today, 12 people queuing at the till, no urgency to get extra staff on the tills. 5 staff nearby obviously not interested in customer service. It will be a while before I visit again. What happened to service with a smile?
10 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong.
We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care Team
Excellent service by Layla
Excellent service by Layla, happy to keep getting different options and general advice on types of waterproof trainers.
Price matching honoured and I saved a considerable amount.
10 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
See above.. Thank you Emily
The friendly, helpful & professional manor in which Emily assisted me in purchasing my cloths, was excellent.
Emily has certainly got 3 A levels:-
The right Attitude, Applitude & Ability.
ThankYou.
Harry Harrison.
7 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lots of choice in the equestrian department and helpful staff
I bought some boots from the extensive Equestrian area, Xaina was very helpful, bringing me lots of different options to try. Great experience, thanks!
27 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer care by Gordon
We were served by Gordon who was extremely knowledgeable and very friendly. Gordon’s customer care was excellent.
4 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful.
Staff very helpful.
Reactivated my out of date Go outdoors card with ease and very efficient.
Good range of products with real savings
3 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
All items ready for collection on time…
All items ready for collection on time and otherwise fine
No delays even when you had to use multiple scources
Excelent
26 giugno 2026
Risposta di GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
We went to Go Outdto find a…sleeping bag
We went to Go Outdoors to find a sleeping bag for our son to do the Duke of Edinburgh expedition. Kay & Millie were very helpful and explained the members discount and blue light card discount which made a big difference to the price and savings.
3 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My friend and I were served by Ally…
My friend and I were served by Ally today in the equestrian department . She was extremely helpful and nothing was too much trouble for her. She was also very friendly and made our visit a very pleasant and relaxed one . We came away very satisfied with our purchases .
2 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Friendly helpful service from Liam
Friendly helpful service from Liam! Great prices and quality!
2 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Customer service at its best
They couldn’t have been more helpful. Especially Kat who went above and beyond to help. Customer service at its best
2 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was served by Ally today with helping…
Was served by Ally today with helping myself and friend with equestrian equipment fly masks and lead ropes etc etc her knowledge and service was second to none and service was outstanding from the minute she greeted us both to we finished our transaction excellent attention to detail and service huge thanks Ally
2 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The Derby store is conveniently located…
The Derby store is conveniently located at the old Toysrus store in Wyvern with plenty of parking. It is well stocked and things are easy to find. My daughter has a long shopping list for DofE and we can find everything within 40 minutes. Liam is extremely helpful and deserved a praise. Will definitely visit again.
28 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Kat was great in explaining the…
Kat was great in explaining the difference between air beds for me and my husband. She was extremely patient and professional.
24 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Click and collect item was not ready…
Click and collect item was not ready after 3 hours
18 giugno 2026
Risposta di GO Outdoors - Derby
Thank you for your review.
From reviewing your order I can see that this was placed on the 13th of June and collected from the selected collection address within 3 hours. I am sorry to that your Click & Collect order was ready when you expected this to be ready.
Your comments will be passed onto the collection address to help improve our Click & Collect service. I do hope that GO Outdoors can be of assistance again in the future.
Kind regards
GO Outdoors Customer Care Team.
Good price but would have appreciated…
Good price but would have appreciated someone taking it to the till for me. It was a heavy beast. Used tent for first time this weekend one if the beams kept deflating on investigation one of the valves wasn’t correctly fitted but it didn’t take much sorting the fabric was trapped
15 giugno 2026
Risposta di GO Outdoors - Derby
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Andy is a superstar!
The store is spacious and well stocked. At Fishing Republic, Andy was fabulous! His assistance was awesome as he used his experience to steer us to the best purchases. Thanks Andy! 110%!
Will definitely be back soon!
21 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.