GO Outdoors - Chester (Express) Recensioni 

785
TrustScore 5 su 5

4,9

63-65 Foregate Street, CH1 1HD Chester, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Chester (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • 63-65 Foregate Street, CH1 1HD, Chester, Regno Unito

  • 01244 564337

4,9

Eccellente

TrustScore 5 su 5

785 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(785)

35.496 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great personal service from all staff…

Great personal service from all staff espically Eve. They were helpful nothing was too much trouble. Very satisfied with the service.

1 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Great service - friendly, helpful, knowledgeable staff. Makes shopping easy - even modelled the jacket for me. Top marks Chester team.

22 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent and helpful service from Chester branch and Steve

Excellent and helpful service from Steve at the Chester store today. Able to advise on sizing available for various boot brands for Children and had some excellent advice with regards to safety for a sleeping bag for a child. Also had an excellent experience at the pay desk with both colleagues there. Thank you!

21 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super expert staff

The knowledge and time given to us by Steve C to help my son choose his new walking shoes. He even knew the type of socks he was wearing. Very impressive

21 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service from a great team…

Fantastic service from a great team Steve, Jo, Paul and Tracey. Very friendly and helpful.

1 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Thank you Paul and Steve for excellent customer service and your product knowledge. Really appreciated the time taken to help me find the right walking boots. Recommend this store!

18 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you Go Outdoors

Called into the store yesterday to return a pair of walking shoes purchased from the Saltney shop. Straight away we were greeted by Paul. After explaining the reason for returning the shoes, Paul showed us the range they had. He was so helpful. He explained the technical benefits and disadvantages of shoes l looked at. After trying different shoes I found a pair that I was happy with. Thank you Go Outdoors, and thank you Paul.

19 febbraio 2025
Non scritta su invito
Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The best store with excellent customer service

We were served by Steve who was an absolute legend. This is the epitome of caring for the customer. We wanted to buy the DoFE kit and he was patient and explained the options. He took time in ensuring we had the right products and during this time he didn’t ignore other customers as well and ensured they were also being served. Ethan helped put the order through with no fuss and sorted delivery of items that were available online. Super team!

15 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Haydn was extremely helpful

Haydn was extremely helpful. We went in for walking boots for DofE for my daughter. He gave us lots of really useful advice about the boots but also for the hike too!

16 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Really impressed with Chester Go Outdoors

I was really impressed with my visit to Chester Go Outdoors. I was assisted by Steve C who asked if I needed any advice on walking boots, and it turned out I did! He advised me on the best brand for my narrow feet (Scarpa), and found a pair that suited my needs. He also double checked they were in the offer that was running at the time before I purchased them. Thanks very much!

17 febbraio 2025
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Really helpful staff

Really helpful, jolly and approachable staff with a lot of knowledge and a down to earth can do attitude
Both Steve and Paul made my hunt for some new trail shoes a really easy experience TY

15 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Superb friendly and efficient service

Superb friendly and efficient service by Paul when I bought a new walking jacket. Saved me a considerable sum of money by readily price matching the figure on another retailer's website, and even discounted it by another ten percent without me even asking. Couldn't have been a better experience.

30 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Salesman SC was a knowledgeable keen…

Salesman SC was a knowledgeable keen walker himself and spent the time I needed to get the right walking shoe for me after I had discussed the problems I was having with my current shoes. I came away spending more than intending but happier with the new walking shoes.
Salesman P at the counter was also helpful and efficient.

5 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

What can I say! Never have I been served by people who are so attentive. All 4 members of staff, Steve C, Jo, Tracey and Paul went above and beyond for me. Super friendly and excellent product knowledge. You don't find this level of service nowadays. All 4 are a credit to the business and will be the reason I return. Great shop, great people and great service.

5 febbraio 2025
Non scritta su invito

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