GO Outdoors - Chester (Express) Recensioni 

784
TrustScore 5 su 5

4,9

63-65 Foregate Street, CH1 1HD Chester, GB


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Valutata 5 stelle su 5

On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Chester (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • 63-65 Foregate Street, CH1 1HD, Chester, Regno Unito

  • 01244 564337

4,9

Eccellente

TrustScore 5 su 5

784 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(784)

35.238 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Came in for some advise on a small…

Came in for some advise on a small daypack with hip belt, Paul was a great help helping me choose what I needed and very knowledgable.
Thankyou

10 luglio 2026
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Risposta di GO Outdoors - Chester (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good prices

Good prices, friendly staff, bought large bag pack, hiking sandals and a waist money belt, well laid out store, thanks to Steve for his help, and the membership saved me some money,diolch

9 luglio 2026
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Risposta di GO Outdoors - Chester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

All round a nice shopping experience.

Very helpful staff, I acquired exactly what I was looking for. The shop is very nicely laid out too.

29 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service

Great customer service by Steve - many Thanks! And then by Tracey who completed the transaction.

3 luglio 2026
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

New walking shoes

I was 2/3 the way around my walk around Wales of 1047 miles. My walking shoes were starting to come apart and I needed to change them.
As i was a Go outdoors card holder the store was my first Port of call to look at new walking shoes.
I had spoken briefly to Ashton L the previous day before purchasing my new walking shoes.
I went back today and he was very helpful and patient with me and carried approx 9 boxes of shoes from the storeroom for me to try.
I was very happy with my purchase and Ashton L was very professional towards me.

5 luglio 2026
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Risposta di GO Outdoors - Chester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

wanted a new rucksack

wanted a new rucksack, been online browsing and decided to try gooutdoors, great range, got a oex vallo rucksack 36l, great size albeit bigger than i wanted but the smaller would have been a tight squeeze, friendly staff and Rebecca, helped with picking it and helped me sign up for the benefits, good service in all

27 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service today

Excellent service today. A big thanks to Paige and the team. Paige was very very helpful in helping me to find the right new walking shoes

24 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A Friendly but Relaxed Atmosphere

The staff were all very friendly but with no pressure to buy. Special thanks go to Tracey with her honest opinions in getting me kitted out for my upcoming outdoor type holiday. I will be back

18 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

My daughter and I spent some while in…

My daughter and I spent some while in Go Outdoors Chester branch. We are visitors and alas both experiencing foot problems. Steve was very helpful and attentive to our needs.
Top marks to Steve and the very nice lass at the checkout.

17 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing customer service received

When I came into store on Saturday I was greeted with a lovely smile.
I was looking for items for my little girl. Abi’s knowledge was second to none. I did spend more than I wanted but was worth every penny for the customer service I received. Abi is a credit to your store and I will be letting my friends and family know to come into the store too.

13 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I visited GO Outdoors Chester (Express)…

I visited GO Outdoors Chester (Express) on Sunday looking for a new pair of walking boots ahead of my upcoming trip to the Lake District, and I couldn’t have asked for better service.

Abi was absolutely fantastic from start to finish. She took the time to understand what I needed, asked all the right questions about the type of walking I’d be doing, and helped me narrow down the options without ever making me feel rushed. Her knowledge of the different boots, fits, and features was excellent, and she made what could have been an overwhelming choice really easy.

Thanks to Abi’s patience and advice, I left with a pair of boots that fit perfectly and give me confidence they’ll be ideal for tackling the fells and trails in the Lakes. It’s rare these days to receive such friendly, genuine, and knowledgeable customer service.

A real credit to the store and a great example of how customer service should be. Thanks again, Abi – you’ve helped make sure my holiday gets off on the right foot! 🥾🏞️

14 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super service from Steve when buting shoes

My wife went into the Chester store on Friday to buy a pair of walking shoes. She has problems with a feet - bunions and arthritis - so wanted a wide, comfortable fit. The service was first class. She was given really sound advice and shown a variety of walking shoes. She is delighted with her choice.
The salesman - Steve - was patient and kind and incredibly helpful.

12 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Service WITH a smile!

Tracey and Paul were exceptionally helpful and very good humoured. Made shopping a pleasure for a change.

9 giugno 2026
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good Customer Service

Abi and Haydn were great
Customer Service made you feel special
Good value for money
Handy location

1 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Gearing up for bronze DofE

Gearing up for bronze DofE. Very helpful and very knowledgable staff made the whole experience very easy. Sensible advice and patient with our ignorance.

7 giugno 2026
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A great experience

Went in to buy some hiking shoes. Haydn was very kind, professional and helped me find the shoes I was after. I even became a member, due to his service. Thank you!

7 giugno 2026
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great Service Always.

Much more accessible than the store on the industrial estate. The service is excellent and you can order online and pickup here. Steve C is very knowledgeable, friendly and always helpful.

3 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Haydn assisted in getting me the…

Haydn assisted in getting me the correct sizes, was attentive and helpful, and assisted in carrying the boxes to the till

1 giugno 2026
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Risposta di GO Outdoors - Chester (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Professional staff member

My husband was after some hiking trainers. Steve C served us. How nice to be served by someone who was helpful, not pushy but knowledgeable and professional. Highly recommended.

29 maggio 2026
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Steve C and Tracy

Steve C and Tracy were lovely helping me find a new pair of walking trainers! Really great selection of shoes and excellent staff members, would recommend!

27 maggio 2026
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Risposta di GO Outdoors - Chester (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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