GO Outdoors - Chester (Express) Recensioni 

785
TrustScore 5 su 5

4,9

63-65 Foregate Street, CH1 1HD Chester, GB


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Valutata 5 stelle su 5

On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Chester (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • 63-65 Foregate Street, CH1 1HD, Chester, Regno Unito

  • 01244 564337

4,9

Eccellente

TrustScore 5 su 5

785 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(785)

35.808 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service from Paul and Ethan

Excellent service from Paul and Ethan. Particularly helpful in finding my membership details (somehow well hidden in the system!). Dogged determination!! Thank you.

20 dicembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The right customer service

Many thanks indeed to Steve, Paul and Tracey for their attentive service, shoe fitting advice, patience and offering to show me different options for size EU45 to give me a range of choices. I went away with shoes that fit well (my "holy grail") at a good price.

24 dicembre 2024
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Risposta di GO Outdoors - Chester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience shopping in this store…

Great experience shopping in this store and some great advice and knowledge of the products by kiera the staff member who helped me she couldn't have done more! This is my go to outdoor shop in Chester.

30 novembre 2024
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Risposta di GO Outdoors - Chester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent friendly device from Tracey.

22 dicembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you Tom for your excellent help…

Thank you Tom for your excellent help today

21 dicembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The members of staff Paul and Tracy…

The members of staff Paul and Tracy were excellent, they helped me find exactly what I was looking for, even put the jacket in my size aside so I could come back the next day to buy it. The members discount saved me well over £100. I'm really happy with my purchase and have already recommended Go Outdoors to a friend.

20 dicembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Tracey is fantastic! Super friendly and helpful staff

Super friendly and helpful staff. Tracey went above and beyond to find exactly what I was looking for in the right size, running around the store and up and down to the stock room, so eager to help. Lovely store with everything you need for an outdoor lifestyle. Would highly recommend and will definitely visit again next time in Chester.

12 dicembre 2024
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Risposta di GO Outdoors - Chester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Knowledge and service.

Good knowledge of the two guys especially the kind man that helped me with my boots. I would say spend a bit more and treat yourself to good waterproof equipment

13 dicembre 2024
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Risposta di GO Outdoors - Chester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Phoned to check availability

Phoned to check availability of item required, spoke to Paul who quickly checked for me so popped in later in the day to pick one up, excellent service, thank you !

11 dicembre 2024
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Risposta di GO Outdoors - Chester (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Found what I want and staff were…

Found what I want and staff were pleasant

10 dicembre 2024
Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Great service with good support from Paul who helped me select a pair of waterproof gloves.

7 dicembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I needed a pair of Merrel walking boots…

I needed a pair of Merrel walking boots and the shop assistant was very helpful in me choosing the right ones

5 dicembre 2024
Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great Service

We were served by Steve C in Go Outdoors on 29/11/24. What great service we received especially as it was really busy. Nothing was too much trouble, he was polite and friendly to all

29 novembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

the shop assistant was brilliant (…

the shop assistant was brilliant ( upstairs Chester store ) I needed some walking boots - he gave me great advice - even taught me how to tie the laces properly !! i bought some wax protection too - as he advised me how to care for my boots. I'm a novice to all this & his advice & knowledge made me feel in safe hands. He told me where the branches of G. O. are nearest my home in N Wales & I will def be shopping there in the future ! One very satisfied customer !

4 dicembre 2024
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Risposta di GO Outdoors - Chester (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service

Kiera was so friendly and helpful went out of her way to help me great customer service.

30 novembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went to buy some walking boots and…

Went to buy some walking boots and asked the advice of Steve C in the mens boot section. He guided me to the best boot for my purpose and gave sound advice which made me feel very confident I had made the tight choice. Great service and advice!!

29 novembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good purchase, with helpful staff.

Tracey's help in the Chester store enabled me to leave with a waterproof jacket entirely to my liking. This followed a similarly good experience for my wife in Shrewsbury a few weeks prior.

26 novembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The staff member who served me made the…

The staff member who served me made the experience really outstanding. He searched the system to check if my membership was valid or expired, nothing was too much trouble. He took time with me and did not rush me in any way explaining the benefits of membership explaining that the garment I purchased which should have cost £50 without membership would cost £35 which included the £5 for membership. The garment was just what I was looking for and a like for like fluffy ladies jacket would have cost me £49.99 at Sketchers and that one did not have a hood. I really was pleasantly surprised that service like this exists in this day and age. Thank you.

25 novembre 2024
Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helped by Steve C

Helped by Steve C. He was extremely knowledgeable, friendly and helpful. Helped me find comfortable, suitable walking boots. Very happy with my experience.

25 novembre 2024
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Logo di GO Outdoors - Chester (Express)

Risposta di GO Outdoors - Chester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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