Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... Leggi di più
L'azienda ha risposto
Went in to pick up an order of a camping stove, Luke was so helpful and signposted me to an offer on gas cannisters. It was a really good deal and saved me money. Highly recommend using this store, ve... Leggi di più
L'azienda ha risposto
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Cheltenham (Express)
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, Regno Unito
4,9
Eccellente
373 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Pick up in store went well
6 agosto 2026
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful guy helped us pick the…
Very helpful guy helped us pick the right walking shoes and then helped out at the till when the system failed and it wouldn’t recognise our membership number. The gentleman’s name was Gus and he is a credit to the store/company.
12 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
We were serviced at GO Outdoors in Cheltenham by Luke, who attended to our needs and was very helpful. Luke made it a better shopping experience for us at GO Outdoors in Cheltenham.
7 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, easy to find what I was looking for, Luke and Izzy very friendly and helpful
7 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Andy
Andy, the sales assistant was extremely helpful, finding me the right size of trainer, explaining the returns policy and the Go membership very clearly but without undue pressure. Without his help I would not have made a purchase.
5 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The staff
The staff, Gus and Luke were very helpful, friendly and efficient.
1 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly and informative
Friendly and informative. Luke was a great help. Great value. Thank you
1 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful
Andy was very knowledgeable with helping me choose a pair of walking boots.
28 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy was very knowledgeable on shoes
Andy was very knowledgeable on shoes. He wasn't pushy but very helpful in providing me with advice and guidance when buying shoes. Luke was very kind and helpful on tills. The sales saved me money and will cause me to return.
27 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10
Luke was really helpful and friendly. Got exactly what I was looking for. Very happy!
27 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
replacement tent pole for sendero 4
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so we got the correct one. Again Luke a massive help today with sourcing stuff to repair tent poles. Very impressed with customer service and definitely will be shopping here again
25 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Shoe shopping for a 5 year old child
Neil was a great help to my 5 year old son picking walking shoes.
17 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great staff help by Gus
Great staff help by Gus, who helped me find the right walking sandals for my upcoming trip! Clean, easy to navigate store.
18 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Luke saves the day
I visited your Cheltenham store to pick up some last minute camping supplies. I had some issues with my membership and couldn’t access online due to the lack of signal. At the till I was served by Luke. As I explained my membership situation Luke was quick with the solutions and resolved my issues promptly. I was very impressed with Luke’s customer service as well as all their support that they offered not being pushy at all and very friendly. In all of this I had forgotten the gas for my new stove, once again Luke saved the day by suggesting if I needed gas. All in all what began as a stressful experience was soon turned around by the wonderful staff.
I would recommend suggesting to customers that they sign up to membership at the till rather than online.
18 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I was served by Gus at the Cheltenham…
I was served by Gus at the Cheltenham shop and he was very knowledgeable and helpful. Well done Gus, we will be coming back.
18 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
LUKE THE AMAZING!
They went out of their way to search the store when I was in a full on man-flap having forgotten my tent poles.
They deserve a raise!
17 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Neil and Luke were super helpful and…
Neil and Luke were super helpful and made our trip really easy when we lost our tent poles at Fantasy Forest! Really recommend for anything you need to go camping
17 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in to change something and Steve…
Went in to change something and Steve sorted it straight away, no problem. Picked up a few other bits and then Luke dealt with our purchase really quickly and easily. Well done guys, thank you!
17 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Quick service
Quick service, nice place. Rebecca was very nice at checkout.
15 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.