GO Outdoors - Canterbury Recensioni 

2164
TrustScore 4.5 su 5

4,7

Maynard Road, Wincheap, CT1 3RR Canterbury, GB


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Valutata 5 stelle su 5

We recently bought two e-bikes from Go Outdoors Canterbury. The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. Whe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked ge... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jed was extremely helpful and knowledgeable about e-bikes. Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer se... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The windbreak I have struggled to buy through 3 different orders is actually Useless As the ground spikes are not only way too small but Not strong enough to go into the ground and hold a “Windbre... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Canterbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Maynard Road, Wincheap, CT1 3RR, Canterbury, Regno Unito

  • 01227 936226

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2164)

35.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Joe is a genuine asset to Go Outdoors.

Joe was extremely patient and informative about a wide variety of hiking shoes for a Gold DOE trip. Excellent customer service without being pushy. Despite spending alot of time with us he then helped us to locate the other items we required, listening to our needs and showing us the options. Thank you for a great shopping experience.

24 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was helped by Adam to choose the…

I was helped by Adam to choose the correct tent for my needs. He was approachable and knowledgeable and was genuinely interested in helping. We bought the tent and are very happy with our experience

23 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff , nice selection.

8 giugno 2026
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service and product knowledge.

The staff who helped me were very pleasant and knowledgeable about the bike I was buying. The attention to detail was exemplary when preparing the bike for me to take and I was kept updated during the process. I really can’t praise the service too highly.

20 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Customer service excellent

Customer service excellent. Adam provided great options and practical advice and helped kit our daughter out for her trip.

20 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service from Joe

Joe was extremely patient and gave lots of information about a wide variety of hiking shoes. Great customer service!

19 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent sales staff

Excellent sales staff & we got two directors chairs for a good price

4 giugno 2026
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff and great tent

4 giugno 2026
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

trek in Peru

Came in to get kit for a trek in Peru, we were able to get everything we needed, the store was well set out and when we couldn’t find something the staff were friendly and helpful.

14 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Absolutely brilliant

Absolutely brilliant, Adam was fantastic and helped so much when picking out things giving practical advice!

14 giugno 2026
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Risposta di GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Adam served me having been called in to…

Adam served me having been called in to help by his manager and told not to disappoint him.

Adam certainly didn’t disappoint. He steered me to a slightly more expensive rucksack but explained the benefits of the alternative and demonstrated how it was better than the one on offer.

Many thanks.

13 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff were incredibly helpful from the…

Staff were incredibly helpful from the minute we walked in the door. A member of staff from Fishing took me to the back carriers and then when I needed more information he got Adam who had the expertise to come and help me.
Adam was incredibly knowledgeable and helped me find the right carrier without any pressure regarding cost. He was fantastic. Jared was great on the tills and helped me sign up to Go Outdoors to receive a discount.
Thank you to all the staff. Would definitely recommend.

4 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super friendly knowledgeable staff

Super friendly staff who are very warm and welcoming. I was served by Lucy. She was very knowledgeable about the products I was buying and also took interest in what I was buying them for which was very kind. Customer service is second to none.

9 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Backpack

Was looking for a backpack in go outdoors
Canterbury
I was kindly helped by a very polite
And knowledgeable member of staff named Adam who clearly new his stuff
Who helped me pick the perfect item

7 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Adam was great

Adam was great, super helpful and friendly. Got everything I needed in 20 minutes.

7 giugno 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent Service!

I was looking at getting equipment for my gold Duke of Edinburgh expedition and Adam couldn't have been more helpful with his advice and knowledge.

7 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Outstanding Help When I Needed It Most

The staff at the Canterbury Wincheap store are really lovely and clearly care a lot about their job and their customers. I've always found them to be extremely knowledgeable, friendly and patient, taking the time to explain which products are best suited to my needs without ever making me feel like I'm taking up too much of their time or asking silly questions.

On a recent visit, I accidentally found myself locked in the car park after the store had closed. As I was trying to work out how to get home, a member of staff returned to the site and very kindly took the time to let me out. I was incredibly grateful for his help and willingness to go above and beyond at the end of his day.

It's rare to find such genuinely helpful customer service these days, and it's one of the reasons I keep coming back to this store. Thank you to the whole team!

6 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly and efficient service at the…

Friendly and efficient service at the till piont when served by Ferne.

23 maggio 2026
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Quality gear

Quality gear, excellent staff

1 aprile 2026
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service Adam

Excellent customer service from
Adam tonight with support and guidance for buying a backpack for daughter’s interrailing trip. Made us think beyond our initial ideas and undoubtedly we left with better and more suitable kit as a result. Excellent, thank you!

4 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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