GO Outdoors - Canterbury Recensioni 

2165
TrustScore 4.5 su 5

4,7

Maynard Road, Wincheap, CT1 3RR Canterbury, GB


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Valutata 5 stelle su 5

We recently bought two e-bikes from Go Outdoors Canterbury. The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. Whe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jed was extremely helpful and knowledgeable about e-bikes. Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked ge... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The windbreak I have struggled to buy through 3 different orders is actually Useless As the ground spikes are not only way too small but Not strong enough to go into the ground and hold a “Windbre... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Canterbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Maynard Road, Wincheap, CT1 3RR, Canterbury, Regno Unito

  • 01227 936226

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2165)

36.115 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful staff

Dannie at Go Outdoors Canterbury was extremely understanding and helpful in processing a full refund for a family tent that had a manufacturer fault.

1 settembre 2025
Non scritta su invito
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thanks to Stuart for the detailed…

Thanks to Stuart for the detailed advice on all things Jackets and midlayers. Purchased the ideal item from a great selection. Thanks

2 settembre 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff

28 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Love Canterbury shop

Love Canterbury shop, all staff are helpful, amazing!!

28 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Ordering was fine to be a click and…

Ordering was fine to be a click and collect. But the shipment took 5 days to get to shop and then I didn't get any notification it was ready to collect. (Emails on order said to wait to be told when to collect)
I cancelled order as was too late for my trip.
Refund process with inshore staff was very good.

27 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was served by Charlotte in your store…

I was served by Charlotte in your store today. She was really helpful and very polite as I needed to change a pair of trousers. It was a good experience overall.

27 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great selection of walking sandals

great selection of walking sandals. Ordered online and which were in stock. visited thknstore tried them on and got a super discount. Great sandals, great service!

25 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Came In store earlier and spoke to a…

Came In store earlier and spoke to a lovely young lad called David, he was ever so helpful, and assisted me on finding the right pair of shoes, I found the perfect fit thanks to him

22 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fabulous service and very happy

Wow we saved £775.02 on a tent.

The quality, variety and availability of stock is fabulous which was a surprise being end of season. We didn’t expect to get anything and was browsing.

We were extremely ably assisted by Adam, who despite being short staffed, gave us all the assistance we needed. Completely went over and above. Thank you very happy customers.

22 agosto 2025
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Risposta di GO Outdoors - Canterbury

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Assisted by Adam at the store

Assisted by Adam at the store. He was very helpful, with a clear knowledge of where all the products were, and further advised on what products were best for my needs.

19 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Well first of all I always use go…in the end a great experience

Well first of all I always use go outdoors at Canterbury find they have all I need for my requirements this time I went in to buy a rucksack and scarpa rush lite boots but found it very hard to get some help so went to find someone yes found someone he got my boots from stock and just went leaving me to fend for myself not happy so went looking for a rucksack no one seemed very helpful until I asked to see the manager Craig what a breath of fresh air he listened to me explain that I was walking coast to coast walk for charity make a wish and guide dogs he was really interested he stayed with me the whole time I was in his store even taking payment at the till so helpful I ended up spending 700 pounds plus for the wright gear I needed so in my books you have a top manager he knew how to deal with people so with him in charge your other staff will come up to scratch and listen and learn great store going back soon thanks Paul browne

9 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Would have been nice to know they ere there!

All my items for collection were on the collection shelf at Canterbury, but no one had booked them in and therefore no one had informed me .. they had been sitting on the shelves for 3 days..

13 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great store

Great store, employees very helpful. Especially Dannie, he was the best!!!

12 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Well wot can I say?we're has all your…

Well wot can I say?we're has all your stock gone? Are you not topping up any more? It will be upsetting to see the fishing side go.

9 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Lo4w stock levels

Visited fishing republic, seemed low on bait stock, no staff to assist with purchase. Found some items that I required. All in all does not seem to be as good as it used to be.

8 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Not the best customer services at the…

Not the best customer services at the checkout

6 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience

I went to Canterbury Go Outdoors to buy some new walking boots. The young woman who located my boot size was pleasant and helpful. Dannie on the till was also helpful and went out of his way to ensure I had the best price, which I really appreciated. All very painless.

23 luglio 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Today we had a fantastic experience

Today we had a fantastic experience. All our questions were answered with regards to a tent we wanted by a helpful member of staff (sorry didn't catch his name). Also at the check out Dannie was extremely helpful and explained all the different offers we would receive when buying a tent and allowed us to go and get more items for the discount and offers. He was very kind and patient. A real credit to the store. He went above and beyond with his help and knowledge. A really pleasant experience and we have already recommended members of our family to visit this store as it was such a wonderful experience. We can away very happy and will be visiting again interesting future very soon! Thank you Dannie, you absolute superstar!!!!!

5 agosto 2025
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Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always very knowledgeable pleasent…

Always very knowledgeable pleasent staff always helpful 👍

4 agosto 2025
Logo di GO Outdoors - Canterbury

Risposta di GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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