Chris in the Birkenhead store was very knowledgable and helped us make a really good choice for our purchase for a junior raincoat. He really understood what we were after and not at all pushy. Really... Leggi di più
L'azienda ha risposto
Sede
Cambia sede32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy. I got the camping stove i wished for along with the information for future purpo... Leggi di più
L'azienda ha risposto
Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer servi... Leggi di più
L'azienda ha risposto
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- anche in
- Club di arrampicata
- Negozio di abbigliamento activewear
- Negozio di articoli per la corsa
- Negozio di biciclette
- Servizio di equitazione
Informazioni su GO Outdoors - Birkenhead (Express)
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, Regno Unito
- 0151 559 3381
5,0
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
Excellent service by Chris
Excellent service by Chris, very quick and efficient
30 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
EDDIE was professional and helpful
EDDIE was professional and helpful. Eddie has a good knowledge of the products and guided me to exactly what I required
Thank You
Derek Blackburn BRITISH MILITARY VETERAN
30 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Replacement sunglasses
I was served by Abbie today who helped me with replacement sunglasses even though I didn’t have my receipt only a bank transaction she was able to find my receipt and process a replacement pair of sunglasses. Great and speedy service
25 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience/ customer service
Great experience/ customer service! Rang to ask did they have a certain tent in stock as I’d been chasing around trying to find one, they only had two and as I was travelling an hour to come and purchase it Abbie said she would keep one back for me.
25 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and gave great advice
Very helpful and gave great advice
22 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chris was very helpful when I was choosing which size ice pack for my cool bag
Chris was very helpful when I was
13 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and friendly staff.
Very helpful and friendly staff.
13 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Chris and Adam very helpful
Chris and Adam very helpful, knew their product and. a sale was made. Will be back for walking shoes in the Autumn Roger the Egg man
13 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Birkenhead Go Outdoors
Good prices and a range of premium and budget tents and bags. Staff are very friendly. As a D of E leader I always welcome their advice. I had an item to return. Refunded with no problem and alternatives recommended. The staff member I saw (Mimi) was exceptionally helpful.
2 luglio 2026
Risposta di GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a lovely experience with the girls…
Had a lovely experience with the girls Abbie and Mimi they were lots of help very welcoming and honestly a god send when it came to helping me figure out what I needed for camping. Amazing 10/10 thank you so much
8 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Eddie was so helpful
Eddie was so helpful.
They tried to find what we wanted at a great price .
Happy smiling engagement
Xx
28 giugno 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very pleasant assistants
Very pleasant assistant on ground floor directed me upstairs to the Ladies shoes. There Chris was super quick & efficient and pleasant. I was served quickly & efficiently and bought the exact sandals I wanted. I was in a hurry so very pleased with my experience this morning. I always enjoy going to GoOutdoors Birkenhead.
6 luglio 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poor staff training, and Trading Standards.
Went to buy a lightweight, wide brimmed, hat. Staff member asked if I needed help ; I said what I wanted. Out of several types of hat on display, he offered me a baseball cap, as the only one which was waterproof. I said what about this one, holding a lightweight, wide brimmed hat with "dry" printed on it in large letters ; "oh that isn't waterproof".
I read the label which clearly said it was waterproof, so at £22 displayed price I decided to buy.
Took it to the til, "that'll be £30 please". I told him it wouldn't, and pointed out it was displayed as £22. " Oh sorry, that'll be £27".
I again pointed out it clearly says £22 as displayed. He then went into a dialogue about the displayed price being a members price, and that £5 has to be added onto the displayed price for non members.
I stated that this was a clear breach on Trading Standards legislation, as it was misleading.
I reluctantly paid £27, and left.
I WILL NEVER SET FOOT IN GO OUTDOORS AGAIN".
1 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thank you for sharing your detailed review with us.
I am sorry for the frustration caused by our pricing structure. We understand that the difference between member and non-member pricing can come as an unwelcome surprise, particularly if you were not expecting it, and I appreciate your concerns.
For a small cost our 12-month membership allows you to obtain great prices as well as exclusive offers and special promotions. You can also take advantage of our popular Price Match services and be the first to shop our new product ranges.
Kind regards
Go Outdoors Customer Care Team
Staff including Abbie worked well to…
Staff including Abbie worked well to find items requested.
25 giugno 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Nice local store
Nice to have a local, high street store as opposed to driving miles to an out of town retail park. Served by the very helpful Chris where nothing was too much trouble.
29 giugno 2026
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Risposta di GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Admirable customer service
Every time I visit this store, I am met with staff with enthusiasm, knowledge and professionalism. All the staff have admirable customer service experience. On my visit today I was served by Mimi. Twice she has been available to assist me with my purchases and on all occasions has been extremely helpful….well done
29 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Birkenhead 5star service
I rang the Birkenhead store today to check if they had an item in stock that I have been after for a while and I was greeted with the super friendly Mimi, she was super helpful and confirmed the item was there. She very kindly put it to one side for me to come to the store and collect. I was then made up to be greeted in store by the lovely Mimi who I went above and beyond for me today. I honestly can’t think of a single time I had customer service so good! Thank you very much and keep smiling!
28 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store and Great staff
Every time I come into this store the staff are so friendly knowledgeable and helpful. Went in today to exchange a pair of a sandals and was served by Adam who was so very polite, and professional and went above and beyond to help us.
27 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service from Adam when…
Excellent service from Adam when purchasing new pair of waking boots. Very knowledgeable and happy to give advice with no pressure. Cheers mate.
27 giugno 2026
Non scritta su invito
Risposta di GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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