Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... Leggi di più
L'azienda ha risposto
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card... Leggi di più
L'azienda ha risposto
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Berwick
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Beside the A1167, TD15 2QT, Berwick, Regno Unito
- 01289 543120
4,9
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
Really well looked after by Aieisha
Really well looked after by Aieisha. Fantastic customer service. Ensured I will use this branch again.
1 settembre 2026
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Risposta di GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Aleisha very kind 👍👍
1 settembre 2026
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Risposta di GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great Staff
I was served by Aieisha and have to commend her on her friendly helpful attitude.
1 settembre 2026
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Risposta di GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl was very friendly and helpful at…
Cheryl was very friendly and helpful at the till, great service!
29 agosto 2026
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Risposta di GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I like the layout and range of products…
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card provides good discounts!
The company seems to get everything right.
13 agosto 2026
Risposta di GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff rude and disrespectful
Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same person when asked to find price of item as no label on shirt ( hardly the customers fault) was snappy when talking then snatched item and walked away , whole attitude was awful. We tried to resolve at store level but they wanted to review CCTV customers view counts for nothing , staff member unable to apologise as in managers office upset!
Only positive was the young man who served on the checkout treated customers with respect and kindness
Have shopped in that store for years and always found staff lovely prior to today .
29 agosto 2026
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Risposta di GO Outdoors - Berwick
Thank you for your review. I am very sorry to hear about your recent experience and that the service you received did not reflect the standards you have come to expect from us.
We appreciate your feedback regarding the assistance you received in store and understand how disappointing it must have been to feel that your concerns were not handled in a positive and professional manner. It is encouraging to hear that the colleague who served you at the checkout provided the level of service you would expect, but I am sorry that this was not consistent throughout your visit.
We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details and some additional information regarding your visit. Once we receive these details, we will ensure the matter is reviewed with the relevant store management team.
Please accept our sincere apologies for the disappointment caused, and thank you for bringing your concerns to our attention.
Kind Regards
GO Outdoors Customer Care
Cheryl served us today
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
27 agosto 2026
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Risposta di GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
So very helpful and cheerful service by…
So very helpful and cheerful service by the lovely Cheryl. The lady is an asset to your company. Huxley says thank you for the doggy treats.
26 agosto 2026
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Risposta di GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Josh was great what a lovely member of…
Josh was great what a lovely member of staff very kind and courteous thank you
22 agosto 2026
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Risposta di GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Another great shopping trip in Go…
Another great shopping trip in Go Outdoors. Attentive service from Paul for wellies and sandals as well as on the till. Thank you!
16 agosto 2026
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Risposta di GO Outdoors - Berwick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good knowledgeable customer service from Paul at Go Outdoors Berwick
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boots and a good fit. The store also has a great selection of walking shoes and boots, with plenty of choice. Excellent customer service — highly recommended!
16 agosto 2026
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Risposta di GO Outdoors - Berwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Brilliant. Went in to get a a tent and air mattress for a last minute camping trip, Cheryl was amazing at giving us recommendations and advice. Would definitely recommend popping in!
14 agosto 2026
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Risposta di GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Go outdoors berwick
The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Served by Cheryl who is always a friendly face providing great customer service.
2 agosto 2026
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Risposta di GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good value stuff found and bought
Good value stuff found and bought. Cheryl served us very efficiently with a pleasant smile.
For those not local, Marshall's cafe next door does excellent cakes and lunches.
12 agosto 2026
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Great choice available
Great choice available, both on-line and in store. Very competitive pricing for members.
28 luglio 2026
Risposta di GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Great experience, very welcoming and staff always seem to enjoy what they do
28 luglio 2026
Risposta di GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Popped into the Berwick store last…
Popped into the Berwick store last month whilst on holiday in Northumberland we met the lovely Cheryl at the checkout who was such a delight to chat to and gave great customer care she also gave us some treats for our dogs when she discovered we had left them outside in the camper van 🐕🐕
6 luglio 2026
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Risposta di GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
Great customer service, especially Cheryl on the tills, very friendly and helpful. Only knocked a star off because they didn't have the shoes I wanted but I did get some similar.
6 agosto 2026
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Risposta di GO Outdoors - Berwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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