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Valutata 2 stelle su 5

Ordered 1 item via Instagram ad link on 3/30. It took 3-1/2 weeks to be delivered. Tracking system provided by company provides no meaningful information. When contacting the company, reply indicated... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was truly surprised when my order for 2 free hats arrived in 2 weeks. I haven’t worn them yet but they fit perfectly and the quality feels great. Well done team.

Valutata 1 stelle su 5

Ordered several hats and the mystery box weeks ago to the point I almost forgot I had ordered anything. Finally arrived today and received 1 hat and the ‘mystery box’ was a pair of thin arm covers (li... Leggi di più

Valutata 5 stelle su 5

I ordered a free sunhat, just pay delivery. But first I emailed Goodyougo as I didn't want to pay any extra shipping fees. They emailed back immediately assuring me of no extra charges. I placed my... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

212 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(212)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

My sun hat Arrived today after ordering…

My sun hat Arrived today after ordering 3 weeks ago. I was not concerned about the time it took to arrive but now here,
I am disappointed with the hat. It isn’t great quality and certainly Looks a lot cheaper than the photos in ads. It is very very small and too tight for my head (and no, I do not have a massive head!). When I ordered the hat I also purchased a mystery gift … I wish I had not bothered because I have now received a very cheap plastic thing which I have no idea what it is and it had no instructions and I also Got some cooling arm Sleeves which look like they cost 50p to buy … very cheap looking things. I certainly would NOT recommend purchasing from this company!

29 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

I'm really sorry to hear about your disappointing experience with your order. We have replied to make this right for you, whether it's through a return, exchange, or other resolution we have replied to your emails. Hope this helps! :)

Valutata 5 stelle su 5

Love my new hat!

I’m one of those people that is a little skeptic. I saw free hat and said why not click the link. So happy I did! I love my hat! It fits perfectly and looks great! My husband is a little disappointed I didn’t order one for him, so I’m getting one for him too! They are perfect for sun and the rain!!

22 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Thank you for sharing your experience Mrs.Rena! It's wonderful to know that your husband wants one too. Enjoy your hats, and stay protected in both sun and rain! 🌞🌧️😀

Valutata 5 stelle su 5

Sin problema alguno

Pedí el sombrero pq lo vi anunciado en Instagram. Lo pagué con PayPal y en unos 15 días lo tenía en mi casa, en España. Es precioso y protege mucho de los rayos perjudiciales del sol. Si os gusta no tengáis reparo en pedirlo que os llegará. Recomendable.

28 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

¡Gracias por compartir tu experiencia! Nos alegra saber que el sombrero llegó a tiempo y que estás contenta con tu compra. Es genial que te sientas protegida del sol con él. Gracias por recomendarlo. ¡Disfruta de tu nuevo sombrero! 😊💖🌞

Valutata 5 stelle su 5

So good I bought it twice

I bought one of the hats from an advent on Facebook. It took a while to arrive, but when it did I was really pleased with it. It has a wide brim and shadows my face in a way previous sunhats did not. I liked it so much that I ordered a second one in a neutral colour so that I could wear it with may outfits. When I discovered the hats were also waterproof it was the icing on the cake. I can now wear my hat come rain or shine.

4 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

We're thrilled to hear that you loved your first hat enough to buy a second one. Enjoy wearing your hats in all kinds of weather, and thank you for your support! ☔🌞

Valutata 1 stelle su 5

The product they sold was cheap and…

The product they sold was cheap and poorly made.

The customer service is basically, tough luck, you're on your own

18 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Hi Grace, sorry to hear you did not like the product. We replied to your email with the return information :)

Valutata 1 stelle su 5

Hat not arrived

I brought my hat at the beginning of April, was asked to confirm my address which I did, I then had an email stating they would contact when shipped, I haven’t heard anything following my recent emails to see what’s happening with my order. Not impressed at all.

25 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Sorry to hear about the delay with your order. It got flagged as it was missing the post code which we were waiting for the reply. Happy it has arrived however

Valutata 1 stelle su 5

Poor customer service

I placed my order on May 7th and still have not received it. It doesn’t take that long from NY to Florida. I can drive there quicker. Plus
I sent an email to support a few days ago and still have not heard back from them. Will not be ordering from them again.

20 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Hi Lynn, the support should reply 24 - 36 hours to most emails. Can you make sure you are sending it to support@goodyouco.com.

If not you can also DM us on socials or use the contact form on website.

Hope this helps!😀

Valutata 4 stelle su 5

Very Responsive

I ordered a hat for myself and a child’s hat for my great niece. I admit I was skeptical at first, having never dealt with this company. It took a while to get the order but I am very pleased with them both. They seem to be made of good quality and I’m even considering buying another color. The price was good and the company was very responsive when I emailed to inquire about the order.

27 aprile 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Hi B. Thank you for sharing your experience! I'm glad to hear that you and your great niece are pleased with the hats and that they met your expectations. It's wonderful to know that the quality is good and that you received responsive customer service. Enjoy your hats! 👒😃

Valutata 5 stelle su 5

I highly recommend the sun hat

I highly recommend the sun hat! The material is really comfortable and for the first time the hat fits my head. I'm so pleased with it, that for the first time I want to write a review. Go buy yours now!

24 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Thank you so much for your enthusiastic recommendation! We're delighted to hear that you find the sun hat comfortable and well-fitting. We appreciate your support and hope you continue to enjoy your hat. Happy sun hat days ahead!☀️😃

Valutata 3 stelle su 5

Made a purchase on May 14

I have finally received my order, although there was still no email confirmation of dispatch. But it has arrived, a month after I placed the order and the only time I heard back from the company was after I left a negative review here. The quality of the hats and kids sun suits seems good. So just the communication issues made the purchase unnecessarily stressful. I won't be ordering again because of this.

14 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Hi Elina, sounds like the email may have been entered incorrectly at checkout. Can you email support@goodyouco.com to get it updated.

Your confirmation email should come straight after ordering.

Valutata 5 stelle su 5

Great service

Great experience with this company from start to finish! I normally don’t wear hats but I love the sun hat I ordered. It is well-made and looks really good.

23 aprile 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

That's wonderful to hear! We're thrilled that you had a great experience from start to finish and that you love your new sun hat. Thank you for sharing your feedback Lesley! 😄

Valutata 5 stelle su 5

Awesome!

I was first apprehensive on ordering online but it looked to be an honest company and I was very impressed with the proficiency and product. I’d buy again.

23 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Thank you for sharing your experience! I'm glad to hear that your initial apprehension was overcome and that you were impressed with your order. Your trust and satisfaction mean a lot to us. We look forward to serving you again in the future! 😊 💕

Valutata 5 stelle su 5

Love my hat

Love my hat. It fits great when many brands don't fit my head. Goodyouco was in communication every step of the way from purchase to shipping and arrival. I can't wait to use it in the sun this summer at the beach and garden. Great experience and product

22 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

I'm thrilled to hear that your hat fits perfectly and that you had such a positive experience with us! Enjoy your adventures in the sun this summer at the beach and in the garden. Thank you for sharing your experience Sonia! 💖 😄

Valutata 5 stelle su 5

I was sceptical but the hat looked…

I was sceptical but the hat looked perfect for my needs, so I took a punt and paid via PayPal. Took over two weeks to arrive, but arrive it did and it’s great!

19 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

I'm glad to hear that your hat arrived and exceeded your expectations, despite the initial skepticism. Thank you for the review and hope you are enjoying your hat! 😄👒

Valutata 5 stelle su 5

More than happy with this company.

More than happy with this company.
I have received both items that I ordered and was happy to give them a positive review.
By the way their sun hats are the very best and I always receive compliments.
Karen

1 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Thank you so much for your kind words, Karen! We're thrilled to hear that you're happy with both your orders and the compliments coming your way! Your feedback means a lot to us. Wishing you sunny weather ahead!☀️

Valutata 5 stelle su 5

Goodyouco hats. (Pink)

I ordered two pink hats from Goodyouco.com. One is for me and one is for my daughter. I just got my hats last week and I absolutely love them. The material is very lightweight and made well. My daughter really likes the ponytail feature on the hat and we both plan on ordering the black one's soon. This company is not a scam, it did take a while for my order to ship only because I am in the USA. But truthfully not as long as I thought it would. If you like this style of hat you will love these. I say at lease order one you won't be sorry. 💜 I am a normal person leaving a normal review.

17 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Thank you so much for your wonderful review Kim! We're thrilled to hear that you and your daughter are loving your pink hats and finding them both lightweight and well-made. We're excited to hear that you're planning to order the black hats and 🤞 you like them just as much.

Thank you for trusting us and sharing your experience. Enjoy your hats and all your sunny adventures! 💜👒

Valutata 1 stelle su 5

Scam suspicious

Please take into account my today emails of 15 day guarantee asking for refund for the 2 orders (#74153 + #74158) I have made on may 12th.
Tracking the orders is not working.
Feel like a scam

Please note that I have another name on my orders with the initials Kristell C. from France versus on trust pilot Julie G. to avoid internet results with google

12 maggio 2024
Non scritta su invito
Logo di Goodyouco

Risposta di Goodyouco

Hi Julie, we have a 24 hour cancelation period, which we normally extend to until it has been sent off. Once delivered we have a 30 day return policy.

Valutata 1 stelle su 5

The tracking number never worked

The tracking number never worked. Then after 3 weeks it says delivered. Tried calling carrier (NEVER DELIVERED) 85 minutes wait time. Good you sent me pics of delivery,NOT MY APARTMENT! Then they told me to call the carrier. Customer service doesn’t care once it leaves them. Delivery drivers need glasses. I’m sure this is a huge scam. Don’t waste your money stick with Amazon at least the guarantee their deliveries.

16 maggio 2024
Non scritta su invito

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