Gomechanic Recensioni 

Had booked for a puncture service fir my MG Astor, the service was booked around 5.55 and was promised an associate would be at my location in less than hour, was asked to pay Rs 100 as advance payment which I did and then begins my trouble waited fir an hour no response from the team I was stuck in the middle of a road, after trying to reach out to the customer are numbers and messages sent, finally get a call from one Kunal fir customer service informing me will have to provide them tool kit, all other accessories fir the repair, informed them not sure but most likely should be available in the car, ten minutes later get another call informing me again i will to provide all accessories fir the repair, by now it was almost 90 minutes since booked the service, on questioning when a technician would arrive the the person one Kunal started to speak in a very rude and intimidating manner saying yiu will have to wait another 75 to 90 minutes fir the service to arrive when questioned he blutantly says will cancel your order do what ever you want , after making me wait fir close to two hours he has the audacity to say this just because they have taken a advance payment which I, to clear all this called the customer care to lodge a formal complaint, the person kept me online fir more than 25 minutes saying he is typing a serious report to his seniors and some one will revert to me in four hours and resolve the issue, no one calls till the next morning 10 am , once I get a call the lady on the other end says she can’t find any such report thats raised the last night, will have a senior call me, an hour later get a call from Roshini saying have a call escalated the matter to higher ups, when I ask her when there’s no formal report that was found what has she escalated she fumbled and starts giving me a bunch of lies, at this i point I cut the call, later i get another call from someone claiming a senior saying will chk and revert, it’s going to be 48 hours no revert, no calls , no refunds , no damages, no service , no action taken against Kunal or Roshini and above all my money is not refunded, a bunch of liars and pathetic company, will have to take the legal route to recover my damages

Please don't use gomechanic service.I used for punchure, it did not last for even one day.Mechanic did not come and asked 500 advance again.pathetic service

xtremely Disappointing Experience with GoMechanic — Please Think Twice Before Trusting Your Car Here

I am writing this because I am genuinely disappointed and frustrated with my experience with GoMechanic. This is not about one small mistake or one particular workshop — it is about the overall experience I had with GoMechanic.

I gave my Fiat Linea to GoMechanic multiple times, trusting that the car would be properly diagnosed and repaired. Instead, I experienced repeated diagnosis changes, unnecessary delays, and a car that was still not properly fixed even after spending a huge amount of money.

For the latest repair, my car was kept for 13 days. I spent around ₹73,000, with the invoice showing a Grand Total of ₹72,771. And after all that time and money, the starting problem was still there.

What makes this even more frustrating is the pricing. For example:

Clutch bearing – ₹1,800 charged, while a current genuine Fiat reference is around ₹937.
Front shock absorber kit – ₹6,000 for two, whereas aftermarket Linea kits are available around ₹1,200. The specifications/brands are different, so this isn't a perfect comparison, but the difference is still significant.
Labour charges also added up substantially, including ₹4,000 for “SELF REPAIR”.

And here is the part that disappointed me the most: after paying this much, I still had to depend on other mechanics to get my car started and to understand what was actually wrong with it.

Their own previous order record even mentions “CAR SELF STARTER ISSUE” and “KEY” as items checked.

As a customer, I don't expect miracles. But if I am paying ₹70,000+ and giving my car to a professional service network for nearly two weeks, I expect proper diagnosis, proper communication and, most importantly, a properly working car when it is returned.

Instead, I was left with more expense, more visits, more uncertainty and the same basic problem.

Honestly, this experience has completely destroyed my confidence in GoMechanic. I would strongly recommend anyone considering major repairs to get an independent diagnosis and compare every part and labour charge before approving the work.

I personally will not trust GoMechanic with my Fiat Linea again.

Extremely Disappointing Experience – Poor Workmanship and Terrible Support
I recently gave my Volkswagen Polo GT TSI to GoMechanic for an "All Deep Spa" service, and it was a thoroughly frustrating experience from start to finish.
First, the time management was completely unacceptable. They picked up the car at 10:30 AM and initially gave me an estimated completion time of 8 hours. Instead, they ended up dropping the car off at 11:00 PM at night, which was incredibly inconvenient for me.
Despite keeping the car for that long, the actual work was completely rushed. The car was delivered without proper cleaning, and it was obvious they just hurried through the job to push the delivery out. To make matters worse, they broke the volume knob on my infotainment system during the process.
When I raised a complaint, the garage that handled the service offered zero accountability and falsely claimed the damage was there before the pickup. The most frustrating part, however, was GoMechanic's official customer support. Nobody from their team even bothered to contact me regarding the ticket. They simply decided on their own that the query was "resolved" and closed the ticket without making a single phone call to hear my side of the issue.
This is the most frustrating customer service I have ever experienced. There is absolutely no accountability, poor quality control, and a complete lack of basic customer support. A very big thumbs down to GoMechanic. I will not be returning.

This is happened in Hyderabad

With vasavi automotives

Service buddy name SAI NIKHIL GANDLA
very arrogant way of dealing the customers and customers complaints

I am having a worst experience with Gomechanic, I was delivered a vehicle without fixing the issues they just worked while I was making the payment second day all are broken zero fixing. Then their customer support is no longer responsive they will say they will call back but never. I will say that giving a car to Gomechanic is equivalent to giving it to a fraud and getting it fixed. Eventually you will be billed for nothing.

Zero fixing I had to pay 17500 rupees my hard earned money went to hell.

My order ID: 20260912934119430.

Say said they have done over houling on my starter motor charged me around 6K for which the starter motor is not working from second day.

The steering wheel has become loose and not responsive.

The remote key stopped working from the day one for which also I have paid.

Total bill was 17500 rupees I paid but they broke my vehicle but not fixing it.

Extremely disappointing and frustrating experience.

I was charged a total of ₹24,000, but according to my experience, the promised work was either not completed or was not completed to an acceptable standard. Despite paying such a significant amount, I did not receive the service I was expecting.

The behaviour of the service representative was also extremely disappointing. I found him rude, unhelpful, and completely uninterested in addressing my concerns. My attempts to escalate the matter were met with little to no meaningful response.

Most seriously, my car speakers were missing when the vehicle was returned to me. This is a very serious concern when you hand over your vehicle to a service provider, and I expect a proper explanation and accountability for what happened.

I strongly recommend that anyone considering their services carefully verify exactly what work will be performed, document the condition of the vehicle and its belongings before handing it over, and keep records of all payments and communications.

Based on my experience, I would not use this service again. I expected professional service and proper accountability, but unfortunately, my experience was completely different.

STRICTLY AVOID BOOKING WITH THEM!!!
Extremely disappointing experience with GoMechanic by returning the car with problems increased. The experience was fine until the booking was confirmed, but after that, it felt like nobody really cared.

The Service Buddy was of very little help and kept giving generic responses instead of actually resolving the issue. Even after escalating the matter, the escalation managers did not seem interested in taking ownership or providing a proper solution. Once the booking is confirmed and payment is done, it feels like the customer is left on their own.

I had to repeatedly follow up just to get basic updates, and there was no sense of urgency or accountability from the team. The whole purpose of having a Service Buddy and escalation managers is to make things easier for the customer, but in my experience, neither helped when it actually mattered.

Very poor after-sales service and customer handling.

Horrible. Both Himanshu and Muskan are just scammer. You can even escalate issue as there is no escalation matrix. No customer Care to reaolve your issue. They charge almost 3 times but there no after service support and your car even become worst than before. Never ever use their services and better to drive your car or vehicle to nearest mechanic shop to get it done with much less amount and better service.

my experience is not good , they pitch you ​with good service promise , I am extremely dissatisfied with the service provided by this car service center. Here is why I would not recommend them:
​Lack of Initial Follow-up: The overall follow-up regarding the service schedule and progress was very poor from the start.
​Zero Post-Payment Communication: Once the payment was made, their communication completely stopped. There was no post-service follow-up or attempt to check if the car was performing well.
​Unfulfilled Commitments: They fail to deliver on the promises made at the time of booking. What was committed during the initial discussion was not honored.
​Missing Service Video: I was promised a service video to show the work done on the car, but despite multiple requests, I am still waiting to receive it.
​Overall, the experience lacked transparency and professionalism. I hope the management takes customer commitments and post-service accountability more seriously.

Thoroghly useless ,the person they detailed never responded only ,though the garage was ok ,but these guys are pathetic and useless , they also showed a discount of 700 rs ,but in final bill they denied that too ,I had given my car for service only ,and suddenly i am told that beaks are gone,and required replacement total bill 19000 rs ,after replacement the repaired parts were also not given back neither any photos shown hence wether the service was done also is not known ,be careful , These guys are not up to the mark and can't be trusted also their staff goes missing at these times and neither will they pick up calls .

Unprofessional attitude, inflated bill, poor communication, pathetic service..pls don't go with this Co.

1. The Go Mechanic Team does not check and verify the services done for the car.
2. They work on Trust of the Vendor and when customer complaints the "SERVICE BUDDY" says it looks that you want to get the work done for free which is very humiliating.
3. Would never suggest anyone to go through such terrible experience.
4. Please avoid as its all waste of money and there is no value for money as they will say something before service and that they will say its all rain and it needs brush and would not even do the spa treatment.

It was worst experience with GoMechnic today they display prices something and after taking there mile membership visiting they team & demanded additional money regarding this I have spoken to all there management but they are not helpfull moreover they not even ready to listen our concerns & problems which are facing after 5-6hours continuously speaking they said refund is going initiate but they don't try to make business i recommend kindly don't waste your time with this app

Great concept, but apparently the prices shown in the app are just for decoration. I booked a battery replacement because the app clearly displayed ₹6,833. After booking, the service executive informed me over WhatsApp that the price had changed because the one shown in the app was "old" and sent a completely different estimate.
If the app cannot display the current price, what's the point of showing prices at all? Customers shouldn't have to book a service only to discover later that the actual price is different.
Please keep your app updated with real-time pricing instead of making customers waste their time. Transparency and accurate pricing are basic expectations from any service platform.

Dont give youe car to them , only do cosmetics job and main issues not get resolved..

Though this reaction of mine is reaching a bit late to you, here on this web site, as was busy with my interstate jobs.

However, the way GoMechanic is trying to render (VERY EXPENSIVE) services THROUGH "GAAVTHI" (Village) looking workshops (where you get ABSOLUTELY NO AMBIENCE, FEEL and APPROACH of PROFESSIONALISM) and ON TOP OF THAT the QUOTED PRICES (at such LOUSY or SHITTY LOOKING PLACE/WORKSHOP) is WAY TOO HIGH.................................................. Then, in my opinion, it wouldn't be too long before GO-MECHANIC becomes or turn into GONE MECHANIC!! My (VERY BAD) experience is with regard to GOMECHANIC Tie-Up with a workshop in Old Panvel (Maharashtra) city.

Complaint Regarding Defective Suspension Repair, Misdiagnosis, Poor After-Sales Service, and Unfair Denial of Warranty – Order No. 20260324968334284.

I am writing to express my extreme dissatisfaction with the quality of service provided by GoMechanic against Order No. 20260324968334284, dated 28/03/2026, for the complete suspension repair of my Hyundai Grand i10.
Immediately after taking delivery of the vehicle, I noticed an abnormal noise from the suspension. I reported the issue to the Service Buddy, Mr. Tapas Das, who advised me to continue driving the car, stating that the new suspension parts required time to settle and that the noise would gradually disappear without assessing anything.
As the noise became more pronounced, I revisited the workshop. The suspension components were lubricated, and I was again informed that the issue was due to new parts and would resolve automatically after some usage. Trusting your team's advice, I continued using the vehicle.
However, the problem persisted. I repeatedly tried contacting GoMechanic, but my calls and follow-ups received no meaningful response. From 18 June 2026 onwards, I continuously raised complaints through customer support. Every time, a new ticket was generated, but no one contacted me or took ownership of the issue.
After considerable effort, I somehow obtained the contact details of the Service Manager, Ms. Neha Pal. Instead of receiving a resolution, I was given repeated excuses, including claims that attempts had been made to contact me even though I had received no calls.
Finally, on 27 June 2026, a workshop was assigned, and I was asked to visit. I immediately took my vehicle there, only to be informed that the GoMechanic engineer was absent. After further follow-up, the vehicle was finally inspected, and I was informed that the steering rack was the source of the noise and required replacement.
To my surprise, GoMechanic is now stating that during the original repair, the steering rack was only repaired and not replaced, and that I must now bear the cost of replacing it because it is allegedly outside the warranty period.
Despite the fact that the issue was reported immediately after the original repair and was repeatedly followed up well within the warranty period, GoMechanic has now closed my service request solely on the ground that the vehicle is out of warranty, without resolving the original complaint. This is completely unjustified, as the delay in diagnosis and resolution was entirely due to GoMechanic's repeated failure to respond and provide timely support.
This raises several serious concerns:
1. I paid approximately ₹3,500 for steering rack repair during the original service apart from the payment for full suspension. If the repair was ineffective, what exactly was repaired?
2. The abnormal noise was present from the very first day after delivery and was reported immediately. Instead of diagnosing the root cause, I was repeatedly advised to continue driving the vehicle.

I had previously used GoMechanic in Delhi and had a good experience, which is why I trusted them again after moving to Bangalore. Unfortunately, this was one of the worst service experiences I have ever had.

I booked a Comprehensive Service and my car was picked up at 9:30 AM. I was promised updates from the workshop but received none. After several hours of silence, I had to find the workshop number myself and call them repeatedly. To my surprise, I was informed that a Standard Service was being carried out instead of the Comprehensive Service I had booked.

The vehicle was returned late, the cleaning was incomplete, the dashboard still had dust and litter, and most importantly, my AC stopped working immediately after the service. The delivery executive verified the issue himself and informed the workshop.

I was repeatedly promised callbacks and support to resolve the AC issue, but nobody followed through. Calls and messages went unanswered for days.

The most concerning part was the way I was treated regarding payment. Despite informing the representative that I was in work meetings, I received repeated calls and messages in a very short span of time. The communication felt unnecessarily aggressive and caused significant stress.

The issue is not just poor servicing. It is the lack of accountability, broken commitments, poor communication, and the complete absence of customer care once the payment is taken.

I hope GoMechanic leadership reviews how customers are being treated because this experience has completely damaged my trust in the brand.

Go mechanic is a scam. They under quote for taking up jobs. Later give inflated quotes once your vehicle is picked up for service, painting etc. Don't ever avail service from these scamsters.

Dear Team,

This is extremely frustrating and disappointing regarding Order ID: 202605246898200.

Mr. Aditya Jha routed me to the workshop manager, who is now asking me to pay additional money for the issues that were created after your service. Why should I pay for damages that were not present before handing over my vehicle?

I booked the service through GoMechanic, not directly with any workshop. Therefore, GoMechanic is fully responsible for resolving this matter instead of shifting ownership between teams.

No one is taking accountability, and I am continuously being harassed despite multiple follow-ups. The AC was working properly earlier, and now it is completely non-functional. The bonnet is also not opening after service.

If this issue is not resolved immediately without any extra charges, I will be forced to file a legal complaint against GoMechanic for negligence, poor service, and customer harassment.

Regards,
Lokesh Mukhraiya