The GoldMonkeys Recensioni 

475
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Wow. A company that do what they say they will. Clear & fair pricing, very fast service, good communication. Wonderful to deal with! Highly recommend. Thankyou!!!

Valutata 5 stelle su 5

I used gold monkeys last week to cash in a couple of broken watches in gold casings and some bracelets. They provided me with approximate quotes based on the information I gave them.I posted the items... Leggi di più

Valutata 5 stelle su 5

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... Leggi di più

Valutata 5 stelle su 5

Excellent Service from start to finish. Gold & Silver valuations locked in & better than any others quoted. Payment is prompt (same day) once items are received, tested & weight checked (adjusted if n... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Acquirente di gioielli
  2. Azienda di commercio di oro e argento
  3. Rivenditore d'oro

Informazioni su The GoldMonkeys

Scritti dall'azienda

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

475 recensioni

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4,9

Tutte le recensioni

(475)

150 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I was so impressed

I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

5 febbraio 2026
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Risposta di The GoldMonkeys

Dear Mrs. Stone,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Absolutely brilliant keep up the good…

Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

7 febbraio 2026
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Risposta di The GoldMonkeys

Dear Mr. Sanders,
Thank you very much indeed for leaving a review and we are delighted you were happy with our service and would recommend us!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Great communication

Great communication
Excellent quote and paid exactly as promised
Will use again

5 febbraio 2026
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Risposta di The GoldMonkeys

Hello
Thank you very much for your feedback, and it is great to hear that you would choose us again!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Excellent fast and very fair service

Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

3 febbraio 2026
Non scritta su invito
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Risposta di The GoldMonkeys

Hello
Thank you very much for your review and we were happy to honour our guaranteed prices for you!
Best wishes
The GoldMonkeys

Valutata 2 stelle su 5

Process not as clear as it should be

The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

29 gennaio 2026
Non scritta su invito
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Risposta di The GoldMonkeys

Dear Riya,

Thank you very much for taking the time to leave a review. We’re sorry that this experience did not meet your expectations.

For clarity for anyone reading, our service is based solely on the precious metal content of items received. As part of the testing process, stones — including small diamonds — are removed and discarded. This is standard across the industry, as such stones generally have no resale value. This process is explained before submission across our website, throughout the submission journey, within the signed consent declaration, and in our Terms & Conditions, all of which must be acknowledged before a pack can be requested or the gold processed. We also state in multiple places on our website that if a customer wishes to keep any stones, they should remove them before sending items to us.

For context, the items sent to us were a pair of earrings containing 0.48g of 9ct gold, which equates to approximately 0.18g of pure gold — less than one-fifth of the weight of a typical paperclip. This is an exceptionally small quantity of gold; no other online gold buyer we are aware of sends free, fully insured packs for quantities under 10g, and most charge a mandatory £15 return fee.

On the day the items were received, the intrinsic market value of 0.48g of 9ct gold was £22.14. While we understand that the earrings originally cost significantly more to purchase, gold valuations are based solely on precious metal content rather than original purchase price or sentimental value. To help customers assess this in advance, we provide a calculator at the top of our homepage that gives an instant, minimum guaranteed quote. If gold prices rise between a quote being locked in and receipt of a customer’s gold, we increase the quote accordingly. In this instance, a quote was not locked in prior to sending the items. To our knowledge, we are the only online gold buyer that provides guaranteed quotes in this way, without hidden adjustments later in the process.

When you explained how unhappy you were with the outcome, we asked what resolution would feel fair to you. You requested a £100 payment by cheque, which is more than four times the intrinsic value of the gold. We agreed to this as a goodwill gesture, believing there had been a genuine misunderstanding of the process, and the cheque was posted and received the following day, along with the returned items.

We responded to all of your emails within minutes and aim to operate in an honest and open way, with clear and transparent communication around our processes.

We take transparency seriously and appreciate all customer feedback.

Best wishes

The GoldMonkeys

Valutata 5 stelle su 5

Highly recommend

Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

28 gennaio 2026
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Risposta di The GoldMonkeys

Dear Ms. Elkins,
Thank you very much for your review! We are always happy to increase a quote if the gold price has gone up, but will honour it for seven days even if the price decreases.
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

28 gennaio 2026
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Risposta di The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

28 gennaio 2026
Non scritta su invito
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Risposta di The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

28 gennaio 2026
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Risposta di The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

28 gennaio 2026
Non scritta su invito
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Risposta di The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

28 gennaio 2026
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Risposta di The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Great Service

Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

28 gennaio 2026
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Risposta di The GoldMonkeys

Dear Mr. Walsh,
Thank you very much for your review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Very happy!

Speedy, transparent and efficient.
My pack was sent to me quickly, it had clear instructions and was easy to send back.
I got a very good quote for my gold, no charges or fees.
Once I accepted the offer, the money was in my account within the hour.
Great service, would highly recommend.

22 gennaio 2026
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Risposta di The GoldMonkeys

Dear Vic,
Thank you very much for reviewing us!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Would 100% recommend

Would 100% recommend. So easy to do! Put my gold weight online, had a quote. Also informed the value of gold had increased since my quote, then received an amended quote. Postage bags came, sent off and an email received to say received and processing! Money was in my bank in no time. I was nervous sending a lot of gold rings, but researched and looked at the reviews! Their price was the best as I did shop around, plus the more gold, the price goes up! Thank you so much.

21 gennaio 2026
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Risposta di The GoldMonkeys

Hello
Thank you very much for writing a review! We do indeed pay more, the more tou send in, and are delighted to do so.
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

These people are the best if you want to sell your gold.

I had doubts and concerns as I've never used anything like this before but the reviews were good and the prices paid seemed to be the best around. I was reassured all along the way. My constant messages were answered almost immediately with a personal, friendly reply. I had nothing to worry about at all. They paid me far more than I was expecting, almost immediately after I had agreed the offer. I will definitely recommend and use again. Thank you.

21 gennaio 2026
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Risposta di The GoldMonkeys

Dear Ms. Steer,
Thank you very much for writing a review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Amazing service

Amazing service! Absolutely seamless process. On receipt of my gold I was paid the price quoted and the funds were in my bank as soon as I accepted the offer. I was quoted 50% of the price by a high street jeweler so I’m very pleased with this service and would highly recommend for selling unwanted gold items.

14 gennaio 2026
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Risposta di The GoldMonkeys

Dear Miss Carroll,
Thank you very much indeed for your kind review! We're glad that you got a higher price with us than with the high street shops.
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

Good service from GoldMonkey

The service I received from GoldMonkey was quick, efficient, and very fair. The price they paid me was more than initially offered as the weight of the gold was slightly higher than I estimated, and the price of gold had increased slightly also. Would definitely recommend.

9 gennaio 2026
Non scritta su invito
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Risposta di The GoldMonkeys

Dear Alan,
We're delighted you were happy- thank you very much for your review!
Best wishes
The GoldMonkeys

Valutata 5 stelle su 5

The service provided was professional

The service provided was professional, efficient, and highly reliable.The process was smooth, transparent and handled with care throughout. I am satisfied with the overall experience and would confidently recommend their service.

7 gennaio 2026
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Risposta di The GoldMonkeys

Dear Sushma
Thank you very much for your review, we are delighted you were happy!
Best wishes
The GoldMonkeys

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