Thank you, Hamza, for confirming this here. We're glad we could get to the
bottom of it together, and we appreciate you taking the time to update your
review with the outcome.
If there's anything else we can help with, please feel free to reach
out directly.
Dear Hamza,
Thank you for your patience, and we sincerely apologize for the delay.
We've identified exactly what happened: your payment arrived not as a USD wire transfer (which we were searching for) but as an NEFT transfer in Indian Rupees. It appears RAKBank routes USD transfers to India through a local banking arrangement that converts and credits them as NEFT rather than a standard wire - so the funds were in our account the whole time, just not
under the reference we were looking for.
We matched the payment as soon as this came to light, and your Select Membership has now been activated as of 18 June 2026.
We're sorry this took longer than it should have, and we're reviewing our reconciliation process to catch this kind of mismatch faster going forward.
If you're satisfied with the resolution, we'd really appreciate it if you could update your review to reflect this. And please don't hesitate to reach out directly to editor@globalbuyersonline.com if you have any further questions or need anything else.
Thank you again for bringing this to our attention.
Warm regards,
GlobalBuyersOnline Team